|"recently had pc fixed "|
If it was a supposed professional or someone who was supposed to know what they were doing who did that, they did not finish the job - take it back or give it back to him or her and have them install the drivers for your system.
Installing only the operating system does not install all the drivers you need for your system.
XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.
Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available.
For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.
Once you determine it's specific model, you download the drivers you need for your system's mboard and install them. The Audio drivers will be one of them.
If you can't get on the internet because the computer doesn't have the proper network adapter drivers installed, you will need to download at least those on another computer, copy the installation file to a flash drive, insert the flash drive in your computer, copy the installation download to your computer, and run it.
If you or whoever bought it in your household are the original owner of the computer, most Dell models that have XP on them come with an XP operating system re-installation disk, and a Drivers and Applications disk or similar. The drivers you need are on the latter - install them.
Sound and video "drivers" always have associated files that must be installed properly along with the actual drivers. If you install only the actual drivers, it's likely the device will NOT work properly.
Unless the instructions for installing a device tell you otherwise....
(this ALWAYS applies to video and sound adapters )
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
The same applies no matter when Windows finds New Hardware !
If you DID install drivers that way,
(The following also applies if you want to un-install previous software, or re-install the same software)
- for video "drivers"....
- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, let the desktop screen fully load.
Install the video software properly by running the proper download you got from the web, or if you have the CD that came with the video card that's in a slot, or if you have the CD that came with the brand name computer that has the Drivers on it, run the video software installation from the installation program on that.
for sound adapter drivers...
- go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting.
- go to Device Manager.
(e.g. RIGHT click on My Computer - Properties - Hardware - Device Manager)
If the sound adapter is still listed, RIGHT click on it and Un-install it.
If that was there, and you un-installed it, Reboot at least once.
DO NOT install drivers while booting.
Install the sound software properly by running the proper download you got from the web, or if you have the CD that came with the sound card, or if you have the CD that came with the brand name computer that has the Drivers on it, run the sound software installation from the installation program on that.