Curser frozen upon re-boot

January 22, 2013 at 11:02:25
Specs: Windows Vista
Everytime I turn on my computer (HP Windows Vista) the curser is frozen in the middle of the screen (also in safe mode). I have tried a different (wired) mouse. I've already purchased another computer but have thousands of family pics on it that I want to remove. It's impossible to click on anything. Any ideas out there?

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#1
January 22, 2013 at 11:43:13
I hope you didn't buy a new computer just because your mouse pointer is frozen? Please post the model number of your HP.

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#2
January 22, 2013 at 11:58:31
No, I needed another for my wife and myself as the kids monopolized it most of the time, plus, I was having virus issues. They got the new one and I was able to get some of the virus issues cleared up although not completely. Since then they have gotten laptops and I don't need this one much but as I said I have many family pics on there to retreive. I don't have the model # here. Have to wait till I get home.
Thanks.

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#3
January 22, 2013 at 13:07:26
Try to boot into Windows Safe Mode to see if your mouse will then work. Watch the first screens at start up to see what keystroke/s to use.

After you get this issue sorted out, consider yourself lucky that you dodged a bullet. Many things can happen to a computer that will result in data loss. You should always maintain a LEAST two copies of any personal data. Even more if the data is irreplaceable. Burn to optical disk and then make copies. Keep a least one copy off site. OR if you are lazy, consider cloud storage solutions.


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Related Solutions

#4
January 22, 2013 at 13:25:56
I'll try. Thank you.

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#5
January 22, 2013 at 13:49:15
If all else fails you could create a Live Linux CD using another computer. This should allow you to get your important files copied onto a flash drive.

Always pop back and let us know the outcome - thanks


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#6
January 22, 2013 at 13:52:12
Confused. Off the working computer or the non working computer?

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#7
January 22, 2013 at 13:59:49
If you mean my #5 then you have to create the CD on a working computer (because this one is broken). You then use that CD on the broken computer to run LInux on it.

Let's see if there are any other ideas to fix your mouse cursor first.

Always pop back and let us know the outcome - thanks


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