Last Friday out of nowhere my desktop computer shut down and restarted. When it came back on I started to receiving critical error hard drive and ram memory usage is critically error message. My computer is protected my McAfee AntiVirus software and it said it had detect a Trojan virus and capture it. But my screen is blank it cannot locate any file on my desktop or favorites. It kept asking me to restart me computer a number of time. I did what it said to do. As of today the computer still turns on but I cannot locate a number of file and my screen if blank. The screen displays was all black, now its just white. It has also disable my Task Manager function. What can I do to fix this? Is my hard drive information gone? Someone recommand for me to download malwarebytes. In summary these are the three message I received:
1. hard drive not found
2. RAM memory usage is critically high
3. Hard drive clusters damaged
Please help what should I do now....
"I started to receiving critical error hard drive and ram memory usage is critically error message" Your post is poorly written & difficult to understand. And it would help to know whether you're asking about a laptop or desktop machine. There's an "automatic restart" setting listed under Startup & Recovery > System Failure - that setting should be disabled. That way, the system will display an error message rather than restarting. You can then use the STOP code & error message to troubleshoot the problem.
http://pcsupport.about.com/od/tipst...
"My computer is protected my McAfee AntiVirus software"
I doubt you'll find many people in these forums recommending McAfee or Norton/Symantec products.
Have you tried using "Last Known Good Configuration" from the Advanced Options Menu:
http://support.microsoft.com/kb/307852
Or System Restore?
Thanks for your reply back. I will try to be more specific. This is a HP desktop computer. It was a 250 GB Hard Drive with 4 meg of ram. Its a windows XP. It has a amd athlon 64 x2 dual core 4000+.
This past Friday, I was getting these following error message:
1. hard drive not found
2. RAM memory usage is critically high
3. Hard drive clusters damagedPlease help what should I do now....?
Someone at work recommanded for me to download Malwarebytes. Is this a good idea? Also you recommand to do a System Restore. If I do that won't that delete everything from my hard drive?
So, does your computer boot into WinXP or not? Sounds like your drive is failing.
How much free space is left on your hard drive?
You need to run a hard drive fitness test on your hard drive.
Malwarebytes is a good program to clean out temp files and scan for certain malware.
Look at the link below.
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