Crashing & random restart issue

November 22, 2016 at 11:40:22
Specs: Windows 10 x64, cpu:AMD-7870K ram:16GB
Hi, so my computer has been having freezing and random restart issues, I am not getting a BOD indication, event viewer displays a critical error: Kernel power 41 (63).
I have attempted to troubleshoot this and didn't manage to find an error. I ran a memory test, the RAM was fine, I ran Prime 95 CPU torture test, that was okay, and a GPU stressing tool, the GPU was okay, I decided to run both Prime 95 and the GPU stressing tool and still it was okay, but when I run a game it crashes.
My thoughts was that it may be the power supply but surely it would have crashed during the tests I ran on the PC.
I would be grateful for any suggestions at this point of what this error may be, thanks.

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#1
November 22, 2016 at 15:22:32

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#2
November 23, 2016 at 03:35:36
what does your statement have to do with this discussion.please start your own thread

Davidw


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#3
November 23, 2016 at 06:08:29
Hi Simmy, how old is this pc?

am thinking a heat issue and if old, maybe much dust etc. in psu (and/or elsewhere) which should be removed.,.

What is make, model and rating of psu?

Otherwise can you monitor cpu temps as gaming can overheat.

Good Luck - Keep us posted..


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#4
November 23, 2016 at 09:58:58
Hi Mike, so the model of the PSU is an ATX-500B,
heres an image if it is any use:
https://gyazo.com/878cd43ea4c2a4cf8...
Also the temperatures are also fairly high even for basic usage, at this moment it is at 58 °C and all that is running is my browser and Piriform Speccy which is what i used to monitor the temperatures, i have also noticed the temperature fluctuates up and back down quite frequently.
As for the age of the computer, its not even a year old, it does collect a fair amount of dust but I do regularly clean it

message edited by Simmy360


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#5
November 23, 2016 at 14:35:07
"does collect a fair amount of dust but I do regularly clean it"
Make sure you include the power supply.

"it is at 58 °C"
Scroll down to AMD.
http://www.buildcomputers.net/cpu-t...

"Kernel power 41 (63)"
Did you try these settings?
PCI Express" power savings to "off" and Hard disk to "Never" turn off inside Advance settings of "Power options"


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#6
November 24, 2016 at 10:41:00
Hi Johnw, I haven't cleaned the interior of the PSU, so ill buy some compressed air before I do that.
For the temperature, the maximum was said to be around 72 °C, the highest its reached today is 65 °C so that's very good.
and finally, the power options, I already had the Hard disk as never but the PCI Express was on the moderate setting.
Ill see how the change in setting has affect and keep you posted.

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