Crashing & random restart issue

November 22, 2016 at 11:40:22
Specs: Windows 10 x64, cpu:AMD-7870K ram:16GB
Hi, so my computer has been having freezing and random restart issues, I am not getting a BOD indication, event viewer displays a critical error: Kernel power 41 (63).
I have attempted to troubleshoot this and didn't manage to find an error. I ran a memory test, the RAM was fine, I ran Prime 95 CPU torture test, that was okay, and a GPU stressing tool, the GPU was okay, I decided to run both Prime 95 and the GPU stressing tool and still it was okay, but when I run a game it crashes.
My thoughts was that it may be the power supply but surely it would have crashed during the tests I ran on the PC.
I would be grateful for any suggestions at this point of what this error may be, thanks.

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November 22, 2016 at 15:22:32

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November 23, 2016 at 03:35:36
what does your statement have to do with this discussion.please start your own thread


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November 23, 2016 at 06:08:29
Hi Simmy, how old is this pc?

am thinking a heat issue and if old, maybe much dust etc. in psu (and/or elsewhere) which should be removed.,.

What is make, model and rating of psu?

Otherwise can you monitor cpu temps as gaming can overheat.

Good Luck - Keep us posted..

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November 23, 2016 at 09:58:58
Hi Mike, so the model of the PSU is an ATX-500B,
heres an image if it is any use:
Also the temperatures are also fairly high even for basic usage, at this moment it is at 58 °C and all that is running is my browser and Piriform Speccy which is what i used to monitor the temperatures, i have also noticed the temperature fluctuates up and back down quite frequently.
As for the age of the computer, its not even a year old, it does collect a fair amount of dust but I do regularly clean it

message edited by Simmy360

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November 23, 2016 at 14:35:07
"does collect a fair amount of dust but I do regularly clean it"
Make sure you include the power supply.

"it is at 58 °C"
Scroll down to AMD.

"Kernel power 41 (63)"
Did you try these settings?
PCI Express" power savings to "off" and Hard disk to "Never" turn off inside Advance settings of "Power options"

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November 24, 2016 at 10:41:00
Hi Johnw, I haven't cleaned the interior of the PSU, so ill buy some compressed air before I do that.
For the temperature, the maximum was said to be around 72 °C, the highest its reached today is 65 °C so that's very good.
and finally, the power options, I already had the Hard disk as never but the PCI Express was on the moderate setting.
Ill see how the change in setting has affect and keep you posted.

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