Computer will not start

March 25, 2013 at 11:54:42
Specs: Windows 7
I'm not very good with computers. But this is the story, I was on Google Chrome watching YouTube video. All of a sudden, Google Chrome starts spamming the message "Shockwave plugin has crashed!" I then refreshed the page, but after the computer shut down out of nowhere. I proceeded to turn it on, but it wouldn't let me. Help or advice will be appreciated.

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#1
March 25, 2013 at 12:56:14
Try removing the ac adapter, and the battery. Plug the ac adapter back in and see if it starts. If it boots to a balck screen with start up options, select "start normally".

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#2
March 25, 2013 at 13:17:10
Didn't give me the option of "Start normally" it said:
"internal hard disk drive not found
to resolve this issue, try to reseat the drive.
No bootable devices
Strike F1 to retry boot, F2 enter Setup Menu, F5 enter PSA"

I've opened up the case and unplugged and plugged the cables. No luck.


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#3
March 25, 2013 at 13:26:48
So it is indicating it can no longer recognize the hard drive. You can check in the bios, is it recognized in the bios? Kind of sounds like your hard drive may have up and checked out on you. Did anyone change the hard disk controller (sata) or (ahci) settings in the bios?

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Related Solutions

#4
March 25, 2013 at 13:39:56
I suspect by what you are saying the board on the hard drive itself has gone and now the computer does not recognize it at all, or the actual main board hard disk controller is gone.

You don't indicate if this is a a laptop or desktop we are talking?


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#5
March 25, 2013 at 13:40:12
I went to Advanced > Standard CMOS Features
and it picked up both hard drives. I think.
"SATA Port1 ST31000524AS"
"SATA Port2 ST31000524AS"

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#6
March 25, 2013 at 13:48:29
laptop/desktop?
does it have 2 hard drives in it or 1?

Check the boot options and make sure it is set to look for and boot off the hard drive. Make sure you do not have a flash drive or some other device plugged (external hard drive) plugged in that it is getting confused with and trying to boot off.


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#7
March 25, 2013 at 13:58:03
There's 2 hard drives, & here's the current Set Boot Priority:
Boot Mode: UEFI
1st Boot: Hard Disk
2nd Boot: USB Hard Disk
3rd Boot: USB CD/DVD
4th Boot: USB Floppy
5th Boot: CD/DVD
6th Boot: Network
7th: UEFI

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#8
March 25, 2013 at 15:02:12
Please answer:

Is it a laptop or a desktop computer?
What is the make/model/model number?


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#9
March 25, 2013 at 15:16:26
It's a desktop. & I don't know how to find the make/model/or model number
It's a Alienware Aurora-R4 though.

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#10
March 25, 2013 at 15:28:11
Alienware Aurora-R4 IS the model.

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#11
March 25, 2013 at 16:05:54
Well... Uh. There you go, I guess..?

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