computer stuck on splash screen after trying to open bios

riider December 19, 2020 at 08:00:22

I don't understand why so many people think resetting the BIOS is a cure-all. Now that you've done it, you've lost any customized settings along with the date/time, so what you're going to have to do is enter the BIOS menu & adjust ALL the settings. You have to press the appropriate key at the appropriate time during startup to access the BIOS. If you have a USB keyboard & you're unable to get to the BIOS with it, USB keyboard support might have been disabled by the reset, which means you'll need a keyboard with a PS/2 plug. If the system stops at the splash screen & goes no further, try temporarily disconnecting the HDD. Also, make sure your system isn't overheating. Is it dusty inside? If it is, blow it out with a can of compressed air...do NOT use a vacuum. message edited by riider

Well the keyboard is not the problem, the computer receives the output and only than gets stuck on splash screen otherwise it will start as "usual" (Gpu still doesn't work correctly) Disconnecting the hard drives makes no difference and the computer is like a week old and is very clean

Jeff Root December 20, 2020 at 02:56:02

At what point in the boot process do you normally see the splash screen that you now get stuck at? You say the keyboard is not the problem. Does that mean you are able to use the keyboard to get into the BIOS and make changes? Otherwise, how do you know the keyboard is not the problem? -- Jeff, in Minneapolis

trvlr December 20, 2020 at 03:20:07

You say the computer is a week old? If it’s not a home built system, take it back to the vendor and ask for either a full refund, or a full replacement system - under warranty.

Well the first thing I see is the splash screen with the options to go into boot menu, BIOS and q flash I know the keyboard isn't the problem because only when I press the delete key it gets stuck, otherwise it will start windows, also when I tried updating BIOS it should have opened after the restart at the end of the installation, than it gets stuck on splash screen again without me doing anything, just by the simple command of "open BIOS after restart"

Well, it is home built

sluc December 20, 2020 at 19:47:38

Do you have GPU card or using the on-board GPU Did you install windows with secure boot? Bios mode UEFI If applicable, take out the GPU card and use the on-board GPU. Does windows boot? If installed with secure boot enabled: In Windows open Settings > update & security > recovery > advanced startup > restart now. After restart choose "Troubleshoot" > "advanced options" > "UEFI settings" Should be able to alter settings

I am using a gpu card that is failing which might be the cause, I wasn't sure if the gpu card was causing a problem with the board or it was the other way When I open UEFI setting the computer restarts and than gets stuck on splash screen again