computer slow and hanging

March 14, 2017 at 11:00:59
Specs: Windows 10
My computer has been reset last week and should be like new. Instead it still hangs, especially on chrome and Opera. Sometimes when I type, the words only appear a few seconds later and the mouse gets stuck and doesn't move for another few seconds. Rebooting helps temporarily. Antivirus found nothing and anti Malwarebytes found nothing either. I also ran adwcleaner and computer was found clean. What program can cause this? I already disabled most start-ups and deleted any and all unnecessary programs (maybe one of them was needed and that's why so unstable? How would I know?)
Any help appreciated!

message edited by hel22


See More: computer slow and hanging

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#1
March 14, 2017 at 12:24:13
Please post the make/model of your computer, specs would be helpful too - CPU, RAM graphics, etc. When you say "reset", do you mean the hard drive was completely wiped & Windows was reinstalled? Was it a factory reset that included all the extra crapware? Did you update all the drivers? Is Windows fully up to date? If not, Windows Update may be playing catch-up in the background. Have you checked Task Manager to see which programs are gobbling the CPU & memory? Also, have you check the CPU temp to make sure it's not running too hot & throttling?

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#2
March 14, 2017 at 12:33:31
1. I used the reset option on windows 10 and kept files. (I think I deleted all the crapware).
2. it's a Medion Akoya P6670 i5-6200u @2.30Ghz 2.40GHz and 6GB RAM 64-bit
1TB HDD and 128GB SSD
3. Task manager is Chinese to me and temp too. I have many tabs open in Chrome (13 now) but this cannot be helped and shouldn't slow my comp down.

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#3
March 14, 2017 at 13:35:40
You can get to Task Manager by right clicking the taskbar at the bottom and selecting it from the list. Alternatively press Ctrl-Alt-Del keys and select it from the list.

CPU temp means CPU temperature. Download, install and Run HWInfo32 from here and let us know the temperatures it gives:
https://www.hwinfo.com/download.php

You said "What program can cause this". Note that it might not be a program at all. There is always the possibility of a hardware fault.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
March 14, 2017 at 15:25:11
6 Gig of RAM is a little weak for Windows 10. You should have at least 8 gig , 16 would be better.

This might be a little out in left field but with that little RAM your probably accessing your swap file quite a bit. If your hard drive is going out, the combination of bad spots on the drive and using the swap file on your drive could cause this kind of behavior. If you know how, look in the device manager for the manufacturer of your drive, then go to their website and look for a diagnostic tool that will scan for bad sectors.

message edited by THX 1138


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#5
March 14, 2017 at 17:12:39
More about the use of TASK MANAGER:
http://www.windowscentral.com/how-i...

You should be able to identify what "process" (a piece of program) is taking all resources on your machine like processor load, disk access load etc.

I assume Windows operating systems and apps are on the SSD? How much space is left on the SSD?

Some issues with Win10 and SSD:
http://www.windowscentral.com/micro...

https://www.youtube.com/watch?v=ABo...


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#6
March 14, 2017 at 21:06:01
I was also thinking that you might have too much on the SSD drive being only a 128GB model. You should have at LEAST 15% free space on the drive for it to work efficiently. You should have about 20GB free or better and be using about 100GB or less. Also make sure that indexing is turned off on the SSD drive. Move as much as possible to the hard drive to free up SSD drive space. Uninstall many programs and reinstall them under the Custom option and substitute your hard drive's letter (D, E, etc) for the C put there by default in the installer. With a small SSD drive it is acceptable to install a few important games or programs that needs the access speed but all others should be on the hard drive.
This is in addition to supplying the CPU temps and the listing on any process using a lot of CPU and/or memory in Task Manager as requested above already.

You have to be a little bit crazy to keep you from going insane.


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#7
March 15, 2017 at 00:37:07
I would be surprised if 6GB isn't enough. My other computer works fine with the same amount. Computer is only 4 months old..

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#8
March 15, 2017 at 00:52:33
FINGERS: That might be the issue, I'll check. I have a few drives: one is C:boot (45GB free of 117), then I have D:Data: (870GB free of 871)
then E: recover (36GB of 59)
I have no idea what to change so things go to Data and not to C!
and what is allowed to be moved from C to D?

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#9
March 15, 2017 at 01:27:46
This is on C: which folders can I move?
-documents and settings
-FRST
-Intel
-perfLogs
-program files
-program files X86
-Temp
-users
-windows
-windows.old

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#10
March 15, 2017 at 06:11:33
Be careful moving system folders it can cause trouble.

The way to get shot of Windows.old is to run Disk-Cleanup, which you get to by right clicking your system drive (usually C) and going to Properties. There's a button there. Go for cleaning system files too when it asks.

We are still awaiting the temperatures.

I too am running two computers with 6GB of RAM with no problem, although I have disabled unnecessary startup options.

message edited by Derek


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#11
March 15, 2017 at 06:24:52
Ok I ran it, where do I see the temps that I need to give you?
And I shouldn't move any folders?

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#12
March 15, 2017 at 11:33:18
The temperatures should show against little thermometer - tell us the associated wording too.

Yes indeed, don't move or delete system files or folders manually - that can result in disasters. Disk Clean-up is fine because it is built in for that purpose.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#13
March 15, 2017 at 11:42:44
Way too complicated...Do I need to look at sensor status? If yes, it's a long long list, how on earth can I show it? Can't copy/paste..(sorry for being slow)

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#14
March 15, 2017 at 13:40:59
It's just a table and we only need the info against the thermometer symbols. You can always snap it and put it on a website such as this one:
http://www.fileconvoy.com/index.php

Just give us the link they give you and we can view it.

Always pop back and let us know the outcome - thanks


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#15
March 15, 2017 at 20:49:03
As mentioned do not move folders you see there. If you go into Users, your log in name, you will see Documents, Pictures, Music, Videos folders. You can right click on them and see if they still offer you the option to move the folder directly to another drive (some versions of Windows has this option, I do not know about Windows 10). If there is not this option then it is safer to name similar folders on the storage drive and just copy/paste the contents of these files to the new folders. You will later have to redirect where typical programs (like Word) saves these files though usually only once for each program should be enough.
Programs cannot be moved but if the space is really tight then they need to be uninstalled and using the custom feature reinstalled with the drive designation changed during the install (no quick click through).
From what I see though you Do have enough free space on your C drive so that the programs can stay (for now) and the data while it should be moved for your set up is not urgent at this stage.
That said, look to the temperatures as the next likely problem and report back on them. Also looking at Task Manager Processes Tab and see if any process is showing high CPU usage and report on the process name and the % CPU usage for it in your reply.

You have to be a little bit crazy to keep you from going insane.


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#16
March 16, 2017 at 00:20:02
Hi Hel22,

6GB ram is enough to run windows 10, i think.

After you done all things such as clean, Antivirus, etc, the crash only happened when you open 13 webpages with chrome? And Did you tried to uninstall and reinstall the chrome? Did you tried another browse?

At first, you can try to check the windows update, maybe it can help you solve the problem.


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#17
March 16, 2017 at 20:29:46
Another thought, clean out browser history.

You have to be a little bit crazy to keep you from going insane.


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#18
March 17, 2017 at 05:34:54
What was the reason for the reset, if you're still with us?

Always pop back and let us know the outcome - thanks


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#19
March 17, 2017 at 07:12:25
Hi guys, sorry couldn't reply until now. I don't think it was a hardware issue. Maybe something I deleted that I shouldn't have. I made a clean install and it works fine now. Let's hope it stays that way.
Thanks all for your time.

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#20
March 17, 2017 at 10:42:57
Good to hear and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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#21
March 20, 2017 at 08:19:11
I'm back lol..
I reinstalled Windows with the option of keeping my files and it worked for 2 days and now started hanging again. Is it worth it to make another reinstall of windows but this time a totally clean one?
Or is that the same and the problem MUST be hardware related? Both browsers hang: Chrome and Opera.

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#22
March 20, 2017 at 10:05:01
Please let us have the temperatures mentioned earlier.

What was the initial reason for the reset (mentioned in your original post)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#23
March 20, 2017 at 10:07:58
I really can't figure it out :( the printscreen didn't work..

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#24
March 20, 2017 at 11:09:00
Re #23
You can use the Snipping Tool - just type it in Search.

Is the reason for the initial reset a secret (asked twice)? I'm asking in case it has some bearing on your current issue and can help the diagnosis.

We can't fix your computer, only advise you based on the quality of your responses.

Always pop back and let us know the outcome - thanks


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#25
March 20, 2017 at 11:24:59
oh no! Same reason! It is the hanging. Drives me crazy!! Computer is only 4 months old, it should not happen.

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#26
March 20, 2017 at 13:01:23
I should have clarified - when I said use "Search" to find Snipping Tool I meant on your computer - usually a magnifying glass icon to the right of the Windows Icon (bottom left).

As well as the above run these three programs just to make sure nothing crept through the reset:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If anything is found please copy/paste the associated log on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#27
March 20, 2017 at 18:47:15
You install the system in SSD and the program installed in HDD?

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#28
March 20, 2017 at 20:48:19
Test hard drive with Seatools from Seagate via CD or flash drive and memory with Memtest86 the same way. If both pass then save important data to an external drive, delete all partitions (use install disk/custom options/Format & Partition), create a new partition, format, and install completely clean.

You have to be a little bit crazy to keep you from going insane.


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#29
May 13, 2017 at 15:20:46
Ok, it still hangs (so sorry about not coming back until now, family issues) even after a CLEAN installation of Windows.
Derek, I ran all 3 programs and only one found something, here is the report:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Home x64
Ran by Antwerp (Administrator) on 14/05/2017 at 0:14:19.00
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 0


Registry: 1

Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_6016AC0B5C3A7C81F1A4FC411B2FD7EF (Registry Value)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 14/05/2017 at 0:17:01.31
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
What is that? I'll see now if Chrome works better. Forget about the temps, I still haven't figured out how to upload them.


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#30
May 13, 2017 at 15:49:50
Re #28

From what I can make of it the JRT entry is a stepping stone towards some form of ransomware so it is as well you have removed it.

If you want to upload anything you could use a free website such as this:
http://www.fileconvoy.com/index.php
They give you a web address (URL) which you copy/paste on here and we can go to it and see your upload.

Always pop back and let us know the outcome - thanks


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#31
May 13, 2017 at 15:52:51
1. Can you explain in more baby talk ;) what JRT found? Since I removed it, chrome is going more smoothly (but we will see for how long)

I know how to upload but this program just gives me a hard time. Even the snipping tool and/or screenshot didn't work here.

I'll let you know in a few days if chrome behaves!
Thanks, Derek!


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#32
May 13, 2017 at 16:16:35
Ransomware is in the news right now - it's a form of malware (Virus). From what I understand, JRT removed a component of that type of malware. Not enough to get alarmed about but any malware component can cause issues.

Another way to get a snap of the screen is to do this:
Press the PrtSc on the keyboard (usually top right). Next open Paint and press the keys Ctrl and V (together) or use Paste. The screen snap should appear in Paint, so you then save it somewhere and upload the picture file it produces.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#33
May 13, 2017 at 16:43:33
"Ransomware is a type of malicious software that carries out the cryptoviral extortion attack from cryptovirology that blocks access to data until a ransom is paid. Simple ransomware may lock the system in a way which is not difficult for a knowledgeable person to reverse, and display a message requesting payment to unlock it. More advanced malware encrypts the victim's files, making them inaccessible, and demands a ransom payment to decrypt them.[1] The ransomware may also encrypt the computer's Master File Table (MFT)[2][3] or the entire hard drive.[4] Thus, ransomware is a denial-of-access attack that prevents computer users from accessing files[5] since it is intractable to decrypt the files without the decryption key. Ransomware attacks are typically carried out using a Trojan that has a payload disguised as a legitimate file." - Wikapedia

You have to be a little bit crazy to keep you from going insane.


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#34
May 13, 2017 at 16:50:10
Thanks both!
Derek, I'll try your method tomorrow!

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#35
May 14, 2017 at 04:06:26
Weird. Computer started hanging today so I ran JRT again and it found and removed the exact same file! ??? How come it comes back all the time?

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#36
May 14, 2017 at 07:08:39
Maybe that little blighter is more disturbing than I thought. I will ask a helper in Australia if he is available to join us - he is expert at cleaning out malware and viruses. It will be bed time there so he will not be around for some hours.

In the meantime run the sequence in #26 again and let us have logs of anything found. In particular let us know if JRT reports that same item again.

Always pop back and let us know the outcome - thanks


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#37
May 14, 2017 at 07:11:55
I would love if you could get dear John to help me again ;)
Every few hours, it gets slow again, I run JRT and there it is again...all the other scans keep coming back clean.

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#38
May 14, 2017 at 07:34:00
Aha, that's the guy I had in mind. I've alerted him but we're all volunteers so it obviously depends on his non-computer commitments and whether he happens to be there.

Always pop back and let us know the outcome - thanks


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#39
May 14, 2017 at 07:40:48
Sure! Thanks :)

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#40
May 14, 2017 at 15:56:38
Hi folks, thanks for the alert Derek.

Here is the 1st step.

Please download Dr.Web CureIt and save it to your Desktop. DO NOT perform a scan yet. If your default download location is not the Desktop, drag it out of it's location onto the Desktop. (If this is not possible, this program is portable, and runs right from the location it is downloaded to, like a USB drive or SD card.)
http://www.softpedia.com/get/Antivi...
http://filehippo.com/download_dr_we...
http://www.freedrweb.com/cureit//
http://www.freedrweb.com/cureit/?ln...
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe
Documentation
http://download.geo.drweb.com/pub/d...

Copy & Paste the contents of the log into a text file & upload it here.
No account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php


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#41
May 15, 2017 at 06:29:30
John! Help!! From the second i downloaded what you told me to, my chrome doesn't open any webpage! I get a black page and all the extensions are crashing one by one...
Opera doesn't work either! I'm stuck. Typing this from my phone...

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#42
May 15, 2017 at 06:47:41
Cureit must be the culprit. I restarted the computer twice and ran malwarebytes and JRT and still nothing working. This needs to be fixed stat as I need my laptop for work 😥 (deleted Cureit but still nothing)

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#43
May 15, 2017 at 07:03:29
BTW I used the file hippo link. Downloaded fine, it asked me to update and when I clicked on it, Chrome went crazy...

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#44
May 15, 2017 at 07:43:49
Re #41. I don't think for a minute it is down to Cureit itself. There is something odd going on and more likely running that program was just the catalyst. You could try it again from this link (one on Johns list) which immediately gives the latest version:
http://free.drweb.com/cureit//
As Chrome seems to be giving troubles you could download it from some other browser, such as Edge.

I gather the computer is starting up. By "nothing is working" do you mean nothing at all happens when you try to open programs (no error messages)? Tell us more about exactly what happens and give examples of what is affected.

If you are really desperate right now then you could try System Restore provided it is switched on. You get to it from "Control Panel > System > System Protection > System Protection tab > System Restore button". If it then shows some restore points choose one to take it back to sometime when it worked best. It does not affect your own stuff.

The other possibility is a hardware fault, such as a bad hard disk. This one is good:
http://www.seagate.com/gb/en/suppor...
How old is your computer?

If you prefer a hard disk test without adding another program (for now) then do this:
https://www.tekrevue.com/tip/fix-ha...
chkdsk /f is a good option. Not so long as others and it can fix problems.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#45
May 15, 2017 at 07:54:55
I'm on another computer now. Only the internet isn't working. It shows all is working but chrome is giving me black screens and extensions crashing. Opera is not moving at all. I put in an address and it sits there not responding. And the tabs that were open displayed a crash face (grey face) on top but the page stays blank. It might be that this program was the catalyst but I see no way how to repair this.

No system restore sadly (as this option was automatically turned off after my restore and I didn't know)

My computer is maybe 6 months old...


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#46
May 15, 2017 at 07:58:56
No harm running chkdsk but usually HD failures come along after several years.

I've been amending my #44. If you are prepared to try again run Cureit from the link I gave there, maybe using Edge this time.

Always pop back and let us know the outcome - thanks


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#47
May 15, 2017 at 08:11:15
Ok, the cure it is scanning now, let's see what it finds.

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#48
May 15, 2017 at 08:24:49
No threats detected...

internet still not working. I wish I could take a pic with my phone and upload straight onto the forum...


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#49
May 15, 2017 at 08:36:44
Here is the log:

http://www.fileconvoy.com/dfl.php?i...


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#50
May 15, 2017 at 09:39:13
I would probably let it remove all that temp stuff. However, I've only used Cureit once in my life so I think it would be better to wait and let John have a look at it.

If you right click your Windows icon and select Network Connections is the network you use (Wifi or ethernet) showing as working?

Also, turn off your router power for about half a minute. When it comes back give it plenty of time to get working again (about 2 mins).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#51
May 15, 2017 at 09:49:01
When I used troubleshooting, it said it cannot find a problem as the internet seems to work.
I'll do what you said and wait for John.

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#52
May 15, 2017 at 09:53:04
BTW I have FritzBox. I see my network is "public". What does that mean and how can I change it to "private". (I guess this has nothing to do with my problem)

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#53
May 15, 2017 at 09:55:03
another thing; Just tried Edge and it works!! That is VERY weird! Because both Chrome AND Opera don't work. What can this mean?

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#54
May 15, 2017 at 10:43:27
Don't know much about Fritz box, although powering it off then on again might still be worth a try.

I think public allows internet access, private being a closed internal network. Seems OK.

Crazy though it might seem perhaps uninstalling then re-installing Chrome and Opera might be worth a go. Could be some sort of corruption.

Always pop back and let us know the outcome - thanks


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#55
May 15, 2017 at 10:56:06
Uninstalled and reinstalled. Opera works fine!
Chrome has the same issues. All the extensions are crashing one by one and then the pages crash and stay black. I use chrome the most and would like it to get back to normal...

message edited by hel22


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#56
May 15, 2017 at 12:10:38
Could be a bad extension. Try running Chrome without extensions, like this:
https://googlesystem.blogspot.co.uk...
If it works OK run Chrome normally, delete all extensions, then add them back one by one to find the culprit. Close and Restart Chrome each time.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#57
May 15, 2017 at 12:49:29
When I open an incognito window, the same thing happens. Screen stays dark. Everything else works, what can be the matter with Chrome. John will prob come on just when I go to bed :D
D*** time zones lol

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#58
May 15, 2017 at 12:52:10
Did you try my suggestion at #56? Check incognito with add-ons disabled.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#59
May 15, 2017 at 13:09:38
I did. It doesn't let me open the adds on page!

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#60
May 15, 2017 at 13:31:33
Uninstall Chrome. Get a new download from official Chrome source, here:
https://support.google.com/chrome/a...

Do not Run the download online but instead Save it somewhere and double click the file to install Chrome.

Check it out before any add-ons are present.

Always pop back and let us know the outcome - thanks


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#61
May 15, 2017 at 13:46:05
I restarted in safe mode, tried to see if I can get to chrome settings. Couldn't.
Restarted again in regular mode and it's working like normal again. Don't ask me how....GOSH!

Ok, now I'll go to sleep and wait for John's instructions regarding that weird malware...

Thanks Derek!!


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#62
May 15, 2017 at 13:53:43
OK but if it should go wrong again use my suggestion in #60.

Didn't seem to me that there was malware showing but probably some undesirables. Yep, see what John thinks about that.

Always pop back and let us know the outcome - thanks


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#63
May 15, 2017 at 14:48:12
Note 1: When you did a 'Clean' install did you delete all partitions before installing? If not then it is not really a clean install.
Note 2: Sometimes when you uninstall a program and reinstall it the program leaves behind a file with your settings that may contain the error or corruption. In this case, uninstall, do a search for all folders for Chrome and Google and delete them. Then reinstall it.

You have to be a little bit crazy to keep you from going insane.


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#64
May 15, 2017 at 16:40:40
Nice work Derek.

"No threats detected..."
Correct.
"Ok, now I'll go to sleep and wait for John's instructions regarding that weird malware..."
hel22, you do/did not have any malware.

Windows 10 Users Protected Against WannaCry Ransomware Attacks
http://news.softpedia.com/news/wind...

Extract from your Junkware Removal Tool (JRT) log.
"Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_6016AC0B5C3A7C81F1A4FC411B2FD7EF (Registry Value)"

Step 1: To disable this feature, open Chrome, go into the settings, then Advanced Settings, and remove the checkmark in Continue running background apps when Google Chrome is closed.

"This is on C: which folders can I move?"
Step 2: Use the built in Windows cleaner.
How to Open and Use Disk Cleanup in Windows 10
http://www.tenforums.com/tutorials/...

Step 3: Run Chrome Cleanup Tool (formerly Software Removal Tool)
http://www.softpedia.com/get/Antivi...
https://www.google.com/chrome/clean...

Step 4: Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using one of these. No account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

message edited by Johnw


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#65
May 16, 2017 at 01:27:51
Step 1: To disable this feature, open Chrome, go into the settings, then Advanced Settings, and remove the checkmark in Continue running background apps when Google Chrome is closed.

Done! That should stop that registry key from coming back all the time? Bc I see now that this was causing the lag.

Step 2 I'll skip for now.

What's step 3? Does it remove Chrome? Bc it's working all good now.

I'll do step 4 soon.


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#66
May 16, 2017 at 01:51:14
step 3 is done.

If you don't mind John, I'll skip step 4 for now as everything is running smoothly and hopefully it'll now stay that way.

Thanks everyone!


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#67
May 16, 2017 at 02:16:45
"hopefully it'll now stay that way"
Fingers crossed hel.

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#68
May 16, 2017 at 06:02:59
Yep, lets hope you are now out of the wood.

Always pop back and let us know the outcome - thanks


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#69
May 16, 2017 at 06:05:30
I hope so since there is nothing on my computer that should slow it down.
I really appreciate all of you taking the time to help!

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#70
May 16, 2017 at 12:28:16
I'm back LOL
It got sluggish again so I ran Malwarebytes: Twice this came up.

LOG: # AdwCleaner v6.046 - Logfile created 16/05/2017 at 21:24:07
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-16.1 [Local]
# Operating System : Windows 10 Home (X64)
# Username : Antwerp - DESKTOP-2C77JGT
# Running from : C:\Users\Antwerp\Desktop\adwcleaner_6.046.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found: [C:\Users\Antwerp\AppData\Local\Google\Chrome\User Data\Default\Web data] - uk.ask.com

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1242 Bytes] - [24/02/2017 17:09:09]
C:\AdwCleaner\AdwCleaner[C2].txt - [1349 Bytes] - [23/03/2017 22:37:05]
C:\AdwCleaner\AdwCleaner[C3].txt - [1980 Bytes] - [16/05/2017 19:28:29]
C:\AdwCleaner\AdwCleaner[S0].txt - [1258 Bytes] - [14/02/2017 00:34:04]
C:\AdwCleaner\AdwCleaner[S10].txt - [2089 Bytes] - [16/05/2017 19:21:57]
C:\AdwCleaner\AdwCleaner[S11].txt - [1424 Bytes] - [16/05/2017 21:24:07]
C:\AdwCleaner\AdwCleaner[S1].txt - [1362 Bytes] - [24/02/2017 17:08:04]
C:\AdwCleaner\AdwCleaner[S2].txt - [1392 Bytes] - [01/03/2017 22:47:51]
C:\AdwCleaner\AdwCleaner[S3].txt - [1483 Bytes] - [23/03/2017 22:34:35]
C:\AdwCleaner\AdwCleaner[S4].txt - [1602 Bytes] - [02/04/2017 14:39:15]
C:\AdwCleaner\AdwCleaner[S5].txt - [1666 Bytes] - [28/04/2017 09:16:43]
C:\AdwCleaner\AdwCleaner[S6].txt - [1739 Bytes] - [01/05/2017 19:04:34]
C:\AdwCleaner\AdwCleaner[S7].txt - [1812 Bytes] - [05/05/2017 18:32:31]
C:\AdwCleaner\AdwCleaner[S8].txt - [1883 Bytes] - [12/05/2017 10:18:04]
C:\AdwCleaner\AdwCleaner[S9].txt - [1956 Bytes] - [15/05/2017 15:38:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S11].txt - [2155 Bytes] ##########


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#71
May 16, 2017 at 14:02:01
It found nothing at all. The Firefox entry just shows your preference settings.
The long list at the end are all the logs you have produced (S stands for Scan, C stands for Clean).

It was JRT that found an entry before - it kept coming back. Probably best to let John look at it while the fault is showing up, rather than trying to fix it right now and destroying the evidence. It's 5.00 am there now - hopefully he will be around in a few hours. He should get alerted but I'll let him know anyhow.

Always pop back and let us know the outcome - thanks


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#72
May 16, 2017 at 14:06:34
It told me to fix the chrome pref thing...

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#73
May 16, 2017 at 14:07:27
Err...What did, ADW or JRT?

The ADW log you posted showed nothing bad at all.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#74
May 16, 2017 at 14:15:31
Ah weird, adw said it found chrome preference something with ask.us and I pressed clean....
Why did it ask me to clean this if it was nothing?

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#75
May 16, 2017 at 14:41:08
The log you posted must be after you cleaned it because it shows nothing. If you can post the log with a time just before it (should have an S in it's name) then that should show it. ADWCleaner logs are in a folder with that name straight off the C drive (assuming that's the letter for your system drive).

That said, "ask" stuff is best got rid of. Has this fixed your slowness again?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#76
May 16, 2017 at 15:09:13
hel22, do the other steps.

Step 2: & Step 4:


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#77
May 17, 2017 at 11:23:22
http://www.fileconvoy.com/dfl.php?i... (LOG)

and this is the log again of ADWcleaner: It said 1 threat found and cleaned this:
[-] [C:\Users\Antwerp\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: uk.ask.com

Actual log: # AdwCleaner v6.046 - Logfile created 17/05/2017 at 19:54:41
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-17.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Antwerp - DESKTOP-2C77JGT
# Running from : C:\Users\Antwerp\Desktop\adwcleaner_6.046.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[-] [C:\Users\Antwerp\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: uk.ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1242 Bytes] - [24/02/2017 17:09:09]
C:\AdwCleaner\AdwCleaner[C2].txt - [1349 Bytes] - [23/03/2017 22:37:05]
C:\AdwCleaner\AdwCleaner[C3].txt - [1980 Bytes] - [16/05/2017 19:28:29]
C:\AdwCleaner\AdwCleaner[C4].txt - [2126 Bytes] - [16/05/2017 21:29:42]
C:\AdwCleaner\AdwCleaner[C5].txt - [1170 Bytes] - [17/05/2017 19:54:41]
C:\AdwCleaner\AdwCleaner[S0].txt - [1258 Bytes] - [14/02/2017 00:34:04]
C:\AdwCleaner\AdwCleaner[S10].txt - [2089 Bytes] - [16/05/2017 19:21:57]
C:\AdwCleaner\AdwCleaner[S11].txt - [2235 Bytes] - [16/05/2017 21:24:07]
C:\AdwCleaner\AdwCleaner[S12].txt - [2383 Bytes] - [17/05/2017 19:50:14]
C:\AdwCleaner\AdwCleaner[S1].txt - [1362 Bytes] - [24/02/2017 17:08:04]
C:\AdwCleaner\AdwCleaner[S2].txt - [1392 Bytes] - [01/03/2017 22:47:51]
C:\AdwCleaner\AdwCleaner[S3].txt - [1483 Bytes] - [23/03/2017 22:34:35]
C:\AdwCleaner\AdwCleaner[S4].txt - [1602 Bytes] - [02/04/2017 14:39:15]
C:\AdwCleaner\AdwCleaner[S5].txt - [1666 Bytes] - [28/04/2017 09:16:43]
C:\AdwCleaner\AdwCleaner[S6].txt - [1739 Bytes] - [01/05/2017 19:04:34]
C:\AdwCleaner\AdwCleaner[S7].txt - [1812 Bytes] - [05/05/2017 18:32:31]
C:\AdwCleaner\AdwCleaner[S8].txt - [1883 Bytes] - [12/05/2017 10:18:04]
C:\AdwCleaner\AdwCleaner[S9].txt - [1956 Bytes] - [15/05/2017 15:38:19]

########## EOF - C:\AdwCleaner\AdwCleaner[C5].txt - [2195 Bytes] ##########


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#78
May 18, 2017 at 15:52:11
Johnw

Just in case you didn't spot it in with the ADW log, the link at the top of #77 is to the FRST logs you requested.

Always pop back and let us know the outcome - thanks


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#79
May 18, 2017 at 16:48:27
Thanks Derek

Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-2269016932-2484327257-1046005707-1001\...\MountPoints2: {4ebd935c-33e5-11e7-af0c-68071598e053} - "G:\Setup.exe"
SearchScopes: HKU\S-1-5-21-2269016932-2484327257-1046005707-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#80
May 19, 2017 at 10:36:38
Fix result of Farbar Recovery Scan Tool (x64) Version: 14-05-2017
Ran by Antwerp (19-05-2017 18:50:52) Run:2
Running from C:\Users\Antwerp\Desktop
Loaded Profiles: Antwerp (Available Profiles: defaultuser0 & Antwerp)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
emptytemp:
closeprocesses:
HKU\S-1-5-21-2269016932-2484327257-1046005707-1001\...\MountPoints2: {4ebd935c-33e5-11e7-af0c-68071598e053} - "G:\Setup.exe"
SearchScopes: HKU\S-1-5-21-2269016932-2484327257-1046005707-1001 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
R2 ibtsiva; %SystemRoot%\system32\ibtsiva [X]
*****************

Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-2269016932-2484327257-1046005707-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{4ebd935c-33e5-11e7-af0c-68071598e053} => key removed successfully
HKCR\CLSID\{4ebd935c-33e5-11e7-af0c-68071598e053} => key not found.
HKU\S-1-5-21-2269016932-2484327257-1046005707-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
HKLM\System\CurrentControlSet\Services\ibtsiva => key removed successfully
ibtsiva => service removed successfully

=========== EmptyTemp: ==========

BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 7426563 B
Java, Flash, Steam htmlcache => 492 B
Windows/system/drivers => 153950004 B
Edge => 1260217 B
Chrome => 786794360 B
Firefox => 0 B
Opera => 441872551 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 128 B
systemprofile32 => 233 B
LocalService => 0 B
NetworkService => 169120 B
defaultuser0 => 128 B
Antwerp => 185730538 B

RecycleBin => 0 B
EmptyTemp: => 1.5 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 18:51:40 ====

John, one thing I dislike about these fixes is the fact that I now lost all my open chrome tabs which were important :/
Anyway, should the lag be gone now? It's ok for now but as you know, the lag usually comes back fast :)


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#81
May 19, 2017 at 15:30:19
Upload a screenshot of your Chrome Settings page please hel.

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#82
May 23, 2017 at 05:09:02
Hope I did it right, John.
http://www.fileconvoy.com/dfl.php?i...

Browsers hanging again btw and all scans are clear.

I have a question. I only close laptop once a week, the rest it sleeps. The lags usually start after the computer has been on for several hours, it gets better after a restart. Someone once mentioned it might be a memory problem? (no idea what it means though) -What are your thoughts on this?


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#83
May 23, 2017 at 06:18:12
Aaaaand: This was found again on my computer.

-] [C:\Users\Antwerp\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: uk.ask.com

WTH is it and why is it making my computer lag so badly. (After I remove it, it goes all back to normal)


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#84
May 23, 2017 at 07:42:04
I think it's just a toolbar but it can slow things down and various malware programs remove it, even though it is strictly not malware.

Go to Control Panel > Programs and Features. Look for "Ask Toolbar Updater" and "Ask Toolbar". If either appear Uninstall them.

I'm wondering if the updater is present there and that keeps putting it back.

Always pop back and let us know the outcome - thanks


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#85
May 23, 2017 at 07:45:47
I know it isn't malware but it's clearly the culprit now as I see a major improvement after removal and when it slows down again, I know it's back!

I'll check what you said.


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#86
May 23, 2017 at 07:49:03
Nope, nothing with the word "ask" comes up. I'll check again when computer slows again...

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#87
May 23, 2017 at 08:27:07
Some rather unlikely possibilities to check:

In Task Manager (right click taskbar) make sure there is nothing about "ask" showing in the Start-up tab.

Make sure that none of your browsers have any sort of "ask" add-on.

You should be able to remove any search providers you don't want (including ask) from your browsers. The exact way to do this depends on your browsers but it would be worth checking them all. From what you have said previously they will be Edge, Internet Explorer, Chrome and Opera. Pop back if you are unsure about any of them or use Google.

Always pop back and let us know the outcome - thanks


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#88
May 23, 2017 at 08:47:47
By manage search engines by settings (chrome), I found the "ask" one. I clicked on the X
Hope this will stop it from coming back...

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#89
May 23, 2017 at 10:41:38
Hmm, so do I.

John will probably wish to continue where he left off but that will be some hours away.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#90
May 23, 2017 at 15:27:07
"one thing I dislike about these fixes is the fact that I now lost all my open chrome tabs which were important :/"
Open all your tabs & use the setting in the SS below, to lock them in.
http://fs5.directupload.net/images/...

"Hope this will stop it from coming back"
Scroll down this link to "Disabling Ask toolbar from Google Chrome" & make sure you have done everything.
Check any other browsers as well.
https://www.adaware.com/blog/how-to...


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#91
May 23, 2017 at 21:45:11
Ask toolbar is really an annoying bit if junk. Get it out of there. After disabling it look in Programs and Features and see if it is there also, if it is then uninstall it from there.

You have to be a little bit crazy to keep you from going insane.


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#92
May 23, 2017 at 23:15:07
Just a question: this is a screenshot of all my programs. Any there that could be the culprit (of the ask toolbar)?
I just uninstalled 2 programs: citrix launcher and gotoameeting something. (prob downloaded bc of a webinar)

http://www.fileconvoy.com/dfl.php?i...


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#93
May 23, 2017 at 23:31:37
John, thanks! I already did all the chrome steps before you posted. Since I X'ed the ask search engine, chrome is stable. (Let's hope it doesn't come back!)

One last question: adaware web companion is worth to download? (I found the link in the article you posted)

Thanks.

And thanks to everyone else who helped as well!!


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#94
May 23, 2017 at 23:51:57
"Just a question:"
Too hard for us to work out, you have to be careful when installing programs & uncheck any extras it wants to install.

"I already did all the chrome steps before you posted"
We need to know exactly what steps you did.

"adaware web companion"
I haven't used it myself, if you feel you need it, give it a try.
http://www.softpedia.com/get/Intern...


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#95
May 23, 2017 at 23:55:31
Chrome steps: exactly as said above: I had no ask extension. Then I found the "ask" in the search engines (in the chrome settings) and X'ed it.
When I search "ask" now, nothing comes up thankfully and let's hope I got rid of it forever. I still wonder how that got onto my computer!

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#96
May 24, 2017 at 00:21:24
"I still wonder how that got onto my computer!"
A program you installed.

A lot of programs, now give you the choice to install toolbars & other during the install. Either uncheck these items during install, or use Custom install. No more click, click during an install, you have to read after each click.

Or, Use Unchecky to help prevent these third party installs. Nothing is perfect, the badies are always ahead of the goodies, so be vigilant.
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Unchec...
http://unchecky.com/
A reliable application that aims to protect your computer against third-party components often offered during software installations.

message edited by Johnw


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#97
May 24, 2017 at 00:31:55
I am actually someone who is very careful with these things. I always read and make sure nothing is installed so I'm very surprised it went past me. Also, I never saw it installed in the programs and features so it looks like a backdoor thingy?

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#98
May 24, 2017 at 00:35:12
" Also, I never saw it installed in the programs and features"
That can happen.

message edited by Johnw


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#99
May 24, 2017 at 08:27:00
Re #92

Nope it is not showing. Worth checking but toolbars don't always show there.

I've a feeling you might have nailed this one though (maybe at #88) so let us know how you get on.

EDIT: Seems I spoke too soon.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#100
May 24, 2017 at 08:33:28
It slowed again so I ran Adwcleaner. It found a few threats. on #93 I posted about web companion. I downloaded it from their site and when I tried ti install it told me it will install a search thing on desktop and it gave me no option to say no so I canceled the installation but apparently something (something with lavasoft..) was left on my computer and adware removed it. Now working flawless again...

LOG: # AdwCleaner v6.047 - Logfile created 24/05/2017 at 17:18:56
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-05-23.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Antwerp - DESKTOP-2C77JGT
# Running from : C:\Users\Antwerp\Desktop\adwcleaner_6.047.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found: C:\ProgramData\lavasoft\web companion


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

Key Found: HKLM\SOFTWARE\Lavasoft\Web Companion


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1242 Bytes] - [24/02/2017 17:09:09]
C:\AdwCleaner\AdwCleaner[C2].txt - [1349 Bytes] - [23/03/2017 22:37:05]
C:\AdwCleaner\AdwCleaner[C3].txt - [1980 Bytes] - [16/05/2017 19:28:29]
C:\AdwCleaner\AdwCleaner[C4].txt - [2126 Bytes] - [16/05/2017 21:29:42]
C:\AdwCleaner\AdwCleaner[C5].txt - [2274 Bytes] - [17/05/2017 19:54:41]
C:\AdwCleaner\AdwCleaner[C6].txt - [2421 Bytes] - [18/05/2017 22:17:59]
C:\AdwCleaner\AdwCleaner[C7].txt - [2642 Bytes] - [23/05/2017 15:14:24]
C:\AdwCleaner\AdwCleaner[S0].txt - [1258 Bytes] - [14/02/2017 00:34:04]
C:\AdwCleaner\AdwCleaner[S10].txt - [2089 Bytes] - [16/05/2017 19:21:57]
C:\AdwCleaner\AdwCleaner[S11].txt - [2235 Bytes] - [16/05/2017 21:24:07]
C:\AdwCleaner\AdwCleaner[S12].txt - [2383 Bytes] - [17/05/2017 19:50:14]
C:\AdwCleaner\AdwCleaner[S13].txt - [2530 Bytes] - [18/05/2017 22:17:44]
C:\AdwCleaner\AdwCleaner[S14].txt - [2619 Bytes] - [21/05/2017 23:05:59]
C:\AdwCleaner\AdwCleaner[S15].txt - [2980 Bytes] - [23/05/2017 15:13:10]
C:\AdwCleaner\AdwCleaner[S16].txt - [2066 Bytes] - [24/05/2017 17:18:56]
C:\AdwCleaner\AdwCleaner[S1].txt - [1362 Bytes] - [24/02/2017 17:08:04]
C:\AdwCleaner\AdwCleaner[S2].txt - [1392 Bytes] - [01/03/2017 22:47:51]
C:\AdwCleaner\AdwCleaner[S3].txt - [1483 Bytes] - [23/03/2017 22:34:35]
C:\AdwCleaner\AdwCleaner[S4].txt - [1602 Bytes] - [02/04/2017 14:39:15]
C:\AdwCleaner\AdwCleaner[S5].txt - [1666 Bytes] - [28/04/2017 09:16:43]
C:\AdwCleaner\AdwCleaner[S6].txt - [1739 Bytes] - [01/05/2017 19:04:34]
C:\AdwCleaner\AdwCleaner[S7].txt - [1812 Bytes] - [05/05/2017 18:32:31]
C:\AdwCleaner\AdwCleaner[S8].txt - [1883 Bytes] - [12/05/2017 10:18:04]
C:\AdwCleaner\AdwCleaner[S9].txt - [1956 Bytes] - [15/05/2017 15:38:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S16].txt - [2797 Bytes] ##########



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#101
May 24, 2017 at 08:58:15
"adware removed it"
Do you mean Adaware?

Both "Adaware" and "web companion" are Lavasoft products. I used Adaware many years ago. Interesting that Web Companion was removed by ADWCleaner. Maybe it wasn't genuine or perhaps ADW regards it as dubious. The other possibility is that ADWCleaner did not see the necessity for an entry in C:\ProgramData.

Web companion is supposed to just keep you browser settings from being changed by malware.
I've never used it but I suppose it is just possible it could prevent you from disabling things yourself, such as "ask".

Always pop back and let us know the outcome - thanks

message edited by Derek


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#102
May 24, 2017 at 09:02:01
I also think it's weird that it thought it was a threat but as you see, it had slowed my computer to a crawl and now that it's gone, it works normally again...
What's my computer's issue LOL???

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#103
May 24, 2017 at 09:43:27
I can understand that this time you had a partially install product (Web Companion) but that doesn't account for previous returns of trouble. For now I would see how you get on without Web Companion as it only seems to have added further confusion to the situation.

Always pop back and let us know the outcome - thanks


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#104
May 28, 2017 at 10:09:18
Well, it's not optimal. All scans are clean but after a while, it hangs slightly. gets better when I reboot. Someone has mentioned it might be a memory leak. What does it mean and what do you think?

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#105
May 28, 2017 at 10:20:08
A memory leak is when RAM remains locked up even when it is no longer needed. Windows itself doesn't do this anymore but a badly written program can do. If it starts to hang slightly then look in "Task Manager > Processes tab" and see how much RAM is in use. If it is high then look down the list for whatever is using a lot of RAM.

Overheating is another possibility. It was mentioned previously but unless I'm mistaken you never pursued it. We need the temperature figures to eliminate that out of the equation.

Always pop back and let us know the outcome - thanks


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#106
May 28, 2017 at 10:30:59
I don't see RAM, does it have another name?
CPU/Memory/disk/network? (I guess memory? it's 79%)

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#107
May 28, 2017 at 10:46:50
Err yes - "Memory" (not to be confused with hard disk space).

Just for info it looks like this:
https://www.defit.org/wp-content/up...

Always pop back and let us know the outcome - thanks


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#108
May 28, 2017 at 10:49:48
Aha! So it's 79% and most it's from Chrome...but I need all my tabs open. You think this is the problem?
Btw after I ran the scans, the lag is gone even though it didn't find anything. I wish this laptop would just behave!

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#109
May 28, 2017 at 11:55:23
If you restarted as part of the scans that could have been the reason, although ADWCleaner does reset some things. I don't use Chrome but if best part of 79% of your RAM is being used by it then that seems very high. I am using Internet Explorer but I just opened three other browsers at the same time and the RAM only reached 32% (6GB RAM like yours). I've probably killed off a fair number of other background programs though.

It makes me wonder also that Chrome always seems to be part of the problems. Did you ever uninstall and re-install Chrome (sorry 108 posts are a lot to wade through)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#110
May 28, 2017 at 12:11:03
I mostly surf on this laptop so this is what I see most. I use Opera too and when chrome lags, so does Opera. There shouldn't be any lag as this laptop is fairly new. It might be some program that does this but I wouldn't know which one...
And I have reset my laptop several times and redownloaded chrome and this problem keeps coming back.

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#111
May 28, 2017 at 16:20:54
I use Firefox and have three full browsers open and maybe 9 or 10 tabs open in total and I am using a little over 2GB of 16GB of my RAM. You might want to try Firefox.
https://www.mozilla.org/en-US/firef...

You have to be a little bit crazy to keep you from going insane.


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#112
May 28, 2017 at 19:32:17
What kind of websites you have open?
Do you open websites with lots of media on it? (HD) Videos, hig resolution pix etc?? It can fill up memory fast.

Assuming your virtual memory is the same size as the physical memory, you have 12GB of MEMORY available. From that amount 80% is used. meaning there is a lot of memory swapping (from your disk to memory and back) going on if you move from one tab to another in your browser.

is the swap file located on your SSD?

message edited by sluc


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#113
May 28, 2017 at 20:52:53
Along those lines, many months ago I disabled Flash Player except when I make an exception and found that many newer ads have intensive flash content recently that bogs things down. By setting Flash Player to "Ask before activating" in Firefox I had much less slow loading pages and browser freezing. I can allow it for pages that need it but I rarely do it. I'd rather have a blank square with a small x in the corner than deal with many of these ads. It does not effect other type of ads so it is not an effective ad blocker but it did make browsing better for me. I wonder if you can try something similar with Chrome or else try Firefox.

You have to be a little bit crazy to keep you from going insane.


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#114
May 28, 2017 at 23:04:34
You know, it's very possible flash player slows things down. I have had to install it for some websites. I need to figure out how to do what you did in Chrome.

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#115
June 7, 2017 at 04:56:43
I don't even want to post about it bc not sure anything will help!! After a few hours/days, it just doesn't go smoothly. It must be the computer...

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#116
June 7, 2017 at 09:03:36
And as I've said several times it could be due to overheating. It needs to at least be eliminated from the equation and all we need is the figures it shows.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#117
June 7, 2017 at 09:56:58
I know Derek! I might try again tonight. Need to figure out the screenshot thing.

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#118
June 20, 2017 at 14:55:14
Since I still cannot figure out the screenshot things, I tried disabling ALL chrome extensions. Chrome def is running much more smooth. I'll see if it still will by tomorrow morning. Bc it has become UNBEARABLE! Let's hope!!

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#119
June 20, 2017 at 21:25:23
If disabling all extensions does not help long term, try uninstalling and reinstalling it or trying Firefox to see if it works better for you. I like it better.

You have to be a little bit crazy to keep you from going insane.


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