computer slow and hanging

March 14, 2017 at 11:00:59
Specs: Windows 10
My computer has been reset last week and should be like new. Instead it still hangs, especially on chrome and Opera. Sometimes when I type, the words only appear a few seconds later and the mouse gets stuck and doesn't move for another few seconds. Rebooting helps temporarily. Antivirus found nothing and anti Malwarebytes found nothing either. I also ran adwcleaner and computer was found clean. What program can cause this? I already disabled most start-ups and deleted any and all unnecessary programs (maybe one of them was needed and that's why so unstable? How would I know?)
Any help appreciated!

message edited by hel22


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#1
March 14, 2017 at 12:24:13
Please post the make/model of your computer, specs would be helpful too - CPU, RAM graphics, etc. When you say "reset", do you mean the hard drive was completely wiped & Windows was reinstalled? Was it a factory reset that included all the extra crapware? Did you update all the drivers? Is Windows fully up to date? If not, Windows Update may be playing catch-up in the background. Have you checked Task Manager to see which programs are gobbling the CPU & memory? Also, have you check the CPU temp to make sure it's not running too hot & throttling?

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#2
March 14, 2017 at 12:33:31
1. I used the reset option on windows 10 and kept files. (I think I deleted all the crapware).
2. it's a Medion Akoya P6670 i5-6200u @2.30Ghz 2.40GHz and 6GB RAM 64-bit
1TB HDD and 128GB SSD
3. Task manager is Chinese to me and temp too. I have many tabs open in Chrome (13 now) but this cannot be helped and shouldn't slow my comp down.

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#3
March 14, 2017 at 13:35:40
You can get to Task Manager by right clicking the taskbar at the bottom and selecting it from the list. Alternatively press Ctrl-Alt-Del keys and select it from the list.

CPU temp means CPU temperature. Download, install and Run HWInfo32 from here and let us know the temperatures it gives:
https://www.hwinfo.com/download.php

You said "What program can cause this". Note that it might not be a program at all. There is always the possibility of a hardware fault.

Always pop back and let us know the outcome - thanks


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#4
March 14, 2017 at 15:25:11
6 Gig of RAM is a little weak for Windows 10. You should have at least 8 gig , 16 would be better.

This might be a little out in left field but with that little RAM your probably accessing your swap file quite a bit. If your hard drive is going out, the combination of bad spots on the drive and using the swap file on your drive could cause this kind of behavior. If you know how, look in the device manager for the manufacturer of your drive, then go to their website and look for a diagnostic tool that will scan for bad sectors.

message edited by THX 1138


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#5
March 14, 2017 at 17:12:39
More about the use of TASK MANAGER:
http://www.windowscentral.com/how-i...

You should be able to identify what "process" (a piece of program) is taking all resources on your machine like processor load, disk access load etc.

I assume Windows operating systems and apps are on the SSD? How much space is left on the SSD?

Some issues with Win10 and SSD:
http://www.windowscentral.com/micro...

https://www.youtube.com/watch?v=ABo...


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#6
March 14, 2017 at 21:06:01
I was also thinking that you might have too much on the SSD drive being only a 128GB model. You should have at LEAST 15% free space on the drive for it to work efficiently. You should have about 20GB free or better and be using about 100GB or less. Also make sure that indexing is turned off on the SSD drive. Move as much as possible to the hard drive to free up SSD drive space. Uninstall many programs and reinstall them under the Custom option and substitute your hard drive's letter (D, E, etc) for the C put there by default in the installer. With a small SSD drive it is acceptable to install a few important games or programs that needs the access speed but all others should be on the hard drive.
This is in addition to supplying the CPU temps and the listing on any process using a lot of CPU and/or memory in Task Manager as requested above already.

You have to be a little bit crazy to keep you from going insane.


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#7
March 15, 2017 at 00:37:07
I would be surprised if 6GB isn't enough. My other computer works fine with the same amount. Computer is only 4 months old..

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#8
March 15, 2017 at 00:52:33
FINGERS: That might be the issue, I'll check. I have a few drives: one is C:boot (45GB free of 117), then I have D:Data: (870GB free of 871)
then E: recover (36GB of 59)
I have no idea what to change so things go to Data and not to C!
and what is allowed to be moved from C to D?

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#9
March 15, 2017 at 01:27:46
This is on C: which folders can I move?
-documents and settings
-FRST
-Intel
-perfLogs
-program files
-program files X86
-Temp
-users
-windows
-windows.old

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#10
March 15, 2017 at 06:11:33
Be careful moving system folders it can cause trouble.

The way to get shot of Windows.old is to run Disk-Cleanup, which you get to by right clicking your system drive (usually C) and going to Properties. There's a button there. Go for cleaning system files too when it asks.

We are still awaiting the temperatures.

I too am running two computers with 6GB of RAM with no problem, although I have disabled unnecessary startup options.

message edited by Derek


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#11
March 15, 2017 at 06:24:52
Ok I ran it, where do I see the temps that I need to give you?
And I shouldn't move any folders?

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#12
March 15, 2017 at 11:33:18
The temperatures should show against little thermometer - tell us the associated wording too.

Yes indeed, don't move or delete system files or folders manually - that can result in disasters. Disk Clean-up is fine because it is built in for that purpose.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#13
March 15, 2017 at 11:42:44
Way too complicated...Do I need to look at sensor status? If yes, it's a long long list, how on earth can I show it? Can't copy/paste..(sorry for being slow)

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#14
March 15, 2017 at 13:40:59
It's just a table and we only need the info against the thermometer symbols. You can always snap it and put it on a website such as this one:
http://www.fileconvoy.com/index.php

Just give us the link they give you and we can view it.

Always pop back and let us know the outcome - thanks


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#15
March 15, 2017 at 20:49:03
As mentioned do not move folders you see there. If you go into Users, your log in name, you will see Documents, Pictures, Music, Videos folders. You can right click on them and see if they still offer you the option to move the folder directly to another drive (some versions of Windows has this option, I do not know about Windows 10). If there is not this option then it is safer to name similar folders on the storage drive and just copy/paste the contents of these files to the new folders. You will later have to redirect where typical programs (like Word) saves these files though usually only once for each program should be enough.
Programs cannot be moved but if the space is really tight then they need to be uninstalled and using the custom feature reinstalled with the drive designation changed during the install (no quick click through).
From what I see though you Do have enough free space on your C drive so that the programs can stay (for now) and the data while it should be moved for your set up is not urgent at this stage.
That said, look to the temperatures as the next likely problem and report back on them. Also looking at Task Manager Processes Tab and see if any process is showing high CPU usage and report on the process name and the % CPU usage for it in your reply.

You have to be a little bit crazy to keep you from going insane.


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#16
March 16, 2017 at 00:20:02
Hi Hel22,

6GB ram is enough to run windows 10, i think.

After you done all things such as clean, Antivirus, etc, the crash only happened when you open 13 webpages with chrome? And Did you tried to uninstall and reinstall the chrome? Did you tried another browse?

At first, you can try to check the windows update, maybe it can help you solve the problem.


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#17
March 16, 2017 at 20:29:46
Another thought, clean out browser history.

You have to be a little bit crazy to keep you from going insane.


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#18
March 17, 2017 at 05:34:54
What was the reason for the reset, if you're still with us?

Always pop back and let us know the outcome - thanks


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#19
March 17, 2017 at 07:12:25
Hi guys, sorry couldn't reply until now. I don't think it was a hardware issue. Maybe something I deleted that I shouldn't have. I made a clean install and it works fine now. Let's hope it stays that way.
Thanks all for your time.

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#20
March 17, 2017 at 10:42:57
Good to hear and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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#21
March 20, 2017 at 08:19:11
I'm back lol..
I reinstalled Windows with the option of keeping my files and it worked for 2 days and now started hanging again. Is it worth it to make another reinstall of windows but this time a totally clean one?
Or is that the same and the problem MUST be hardware related? Both browsers hang: Chrome and Opera.

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#22
March 20, 2017 at 10:05:01
Please let us have the temperatures mentioned earlier.

What was the initial reason for the reset (mentioned in your original post)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#23
March 20, 2017 at 10:07:58
I really can't figure it out :( the printscreen didn't work..

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#24
March 20, 2017 at 11:09:00
Re #23
You can use the Snipping Tool - just type it in Search.

Is the reason for the initial reset a secret (asked twice)? I'm asking in case it has some bearing on your current issue and can help the diagnosis.

We can't fix your computer, only advise you based on the quality of your responses.

Always pop back and let us know the outcome - thanks


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#25
March 20, 2017 at 11:24:59
oh no! Same reason! It is the hanging. Drives me crazy!! Computer is only 4 months old, it should not happen.

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#26
March 20, 2017 at 13:01:23
I should have clarified - when I said use "Search" to find Snipping Tool I meant on your computer - usually a magnifying glass icon to the right of the Windows Icon (bottom left).

As well as the above run these three programs just to make sure nothing crept through the reset:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If anything is found please copy/paste the associated log on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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#27
March 20, 2017 at 18:47:15
You install the system in SSD and the program installed in HDD?

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#28
March 20, 2017 at 20:48:19
Test hard drive with Seatools from Seagate via CD or flash drive and memory with Memtest86 the same way. If both pass then save important data to an external drive, delete all partitions (use install disk/custom options/Format & Partition), create a new partition, format, and install completely clean.

You have to be a little bit crazy to keep you from going insane.


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