Solved Computer shutting off randomly

Asrock P67 extreme4 gen3 atx intel mothe...
January 10, 2015 at 21:38:16
Specs: Windows 7, Intel i5 3.3GHz / 8 GB Ram
My computer will shut down with no warning. Just a hard shut down then after a few seconds it will start up again. It happens randomly and equally between high intense gaming or just using MS Word to type up a document. I have noticed that once it shuts down once, it is prone to shut down again very shortly which each subsequent shut down coming faster and faster.

These are the steps I have taken so far:
- I have checked CPU and GPU temps and they never get too high.
- I pulled the computer apart and cleaned and rerouted wires to optimize airflow (just incase)
- I updated the BIOS to run the newest update

None of these things have helped so far.

This is what I am running currently:
Mobo - ASRock P67 Extreme4 Gen3
BIOS - Was AMI 1.10 but just updated it to 2.20
Video - AMD Radeon HD 6900 Series
OS - Windows 7 64 bit
Processor - Intel Core i5-2500 3.3GHz
Storage - 2TB Raid0 (something I need to remove later I know)

This is really driving me up a wall to the point I want to throw this computer at a wall. If I had the money to readily replace it I just might have already. Any help would be more then appreciated.

message edited by sephroth03


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✔ Best Answer
January 12, 2015 at 16:36:18
I suspect power supply, but that is only a suspicion.

If you have/borrow another to try, minimum wattage is as per what you already have installed.

No need to bolt it in, just unplug the connectors & plug the test PSU in.



#1
January 10, 2015 at 21:52:18
Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using ZippyShare. No account needed. Post the link please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

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#2
January 10, 2015 at 22:01:32
On my laptop now, in the process of running a ram memory test on the affected desktop. When that completes I will post the dump file and any results of the memory test.

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#3
January 11, 2015 at 03:53:42
Finished running 4 passes of a Ram test with 0 reported errors.

I tried to find the minidump files and there are none. C:\windows\minidump does not exist on my computer. Yes I enabled invisible files, file type extensions and protected files.

I also cleared the cmos. I am running out of ideas on how to fix this.


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Related Solutions

#4
January 11, 2015 at 04:04:48
Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.

In the meantime I can check these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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#5
January 11, 2015 at 20:52:04
I changed the settings and ran Farbar. Here are the links.

http://www68.zippyshare.com/v/syJ8G...
http://www68.zippyshare.com/v/ohDOr...


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#6
January 12, 2015 at 00:55:54
Been through the logs, got a bit of a picture, but not enough to say any thing, will wait to see if we get dump file.

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#7
January 12, 2015 at 10:59:41
The computer crashed three times in quick succession last night I still have not been able to locate a minidump file. I took screenshots of the folder options you said to change to make sure I did everything correctly. Can you please confirm?

http://www66.zippyshare.com/v/FjFDF...
http://www66.zippyshare.com/v/Bv2jW...


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#8
January 12, 2015 at 11:37:03
It really does sound like a heating issue. How have you determined the temperatures?
Try installing HWMonitor and leaving it open. It will show you many different temps as current, minimum, and maximum. If you go about normal usage, you might see a rise in one or more temperatures. If you do, take a screen shot or snipping tool shot and post that for review along with the above requested shots.

You have to be a little bit crazy to keep you from going insane.


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#9
January 12, 2015 at 11:59:40
I have been using two programs to monitor temps. For my GPU I have been using a program called GPU Temp from www.gputemp.com and for my CPU I have been using a program called RealTemp.

Using those programs I have not seen a significant rise in any temps while on my computer but it is hard to watch the monitor like a hawk esp while watching a video or playing a game. Are there any programs that will keep a log of temps before a crash or possibly a running log?


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#10
January 12, 2015 at 13:45:41
"I took screenshots of the folder options you said to change to make sure I did everything correctly. Can you please confirm?"
All OK, here is a link that gives many more ways to get a dump.
http://www.sevenforums.com/tutorial...

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#11
January 12, 2015 at 13:57:38
All of those options are for when you have a BSOD. I am not having that occur. It is just a hard shut down. No warning, the computer goes from fully active to fully powered off in a instant.

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#12
January 12, 2015 at 14:20:52

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#13
January 12, 2015 at 15:21:46
I said that because I was wondering if a dump file would be generated if the computer just turns off like that. No error msg, no warning just off.

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#14
January 12, 2015 at 15:41:30
In the tutorial, you will see > Automatically restart, try unchecking that.

message edited by Johnw


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#15
January 12, 2015 at 16:21:40
Automatic restart has been unchecked and the computer will still restart after a crash. Concerning that link to Prime95, you want me to run a torture test? After reading at the site it says it should be run for 24 hours, there is no way my desktop will stay on for 24 hours in a high stress mode.

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#16
January 12, 2015 at 16:36:18
✔ Best Answer
I suspect power supply, but that is only a suspicion.

If you have/borrow another to try, minimum wattage is as per what you already have installed.

No need to bolt it in, just unplug the connectors & plug the test PSU in.


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#17
January 12, 2015 at 16:41:25
Time to go try to beg, borrow or steal another power supply. It may be a few days before I can get one. In the meantime I have been thinking about replacing the thermal paste on my gpu. Is that something I should look into. I cleaned it out with air but the paste is factory and I built this computer in the fall of 2011.

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#18
January 12, 2015 at 16:45:33
Anything is possible, paste is one thing.

Another is memory/ram, have you tried removing, cleaning & trying just one stick at a time.


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#19
January 12, 2015 at 17:19:38
I ran a memory test 4 times and came up with 0 errors.

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#20
January 12, 2015 at 22:54:54
If you are certain its not overheating, I would try another power supply as John suggests and see what that does for the problem.

To err is human but to really screw things up, you need a computer!


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#21
January 13, 2015 at 22:05:10
While HWmonitor does not keep a log, it does show minimum and maximum temps as well as current so if you are in a game or watching a video and pause it, you can see what the peak temps were during the highest stress.
Another clue, go into BIOS set up and go to Health tab, look at the listed voltages, if any of the voltages are off by more than 5% of their nominal values, then the power supply is probably bad, underpowered for the system, or very cheap. This indicates that it should be replaced. This includes the 3.3V, 5V, and 12V (including 12V1, 12V2, etc. if present) for all + values.

You have to be a little bit crazy to keep you from going insane.


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#22
January 17, 2015 at 21:30:55
So I finally picked up a new power supply and will run some tests with it to see if I can cause the problem to occur again. I find the computer will shut off quicker if I am playing a game while watching a video (dual screen set up). I will let you know how it goes.

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#23
January 17, 2015 at 22:00:51
"I will let you know how it goes"
Fingers crossed.

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#24
January 19, 2015 at 01:21:47
Yup, I'm pretty sure it was the power supply. Haven't had a problem since I changed it. Thank you everyone for the help and diligence.

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#25
January 19, 2015 at 02:41:48
Good news, get through a couple of weeks, I would say you are home.

message edited by Johnw


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#26
January 19, 2015 at 12:17:57
If this thread doesn't get locked I will report back in a few weeks time and let everyone know if it is still good.

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#27
January 19, 2015 at 13:48:31
Thanks, no it won't get locked.

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#28
February 10, 2015 at 14:25:10
So it has been almost four weeks and I have not had a single issue since I replaced the power supply. I think that qualifies as case closed. Thank you everyone for your help and patience.

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#29
February 10, 2015 at 14:31:47
Thanks for the feedback sephroth03

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