Solved Computer shutting down randomly

October 2, 2014 at 03:20:25
Specs: Windows 8, Intel i5-4200M 2.50 GHz/ 8 gigs
I have recently gotten a new laptop from a firm building their own computers.
The problem I have had with this computer is that it randomly shuts itself down. It is not when it is under heavy use or anything like that and it does it both on my Win 8 partition, but also when I run a Linux (Mint) from an external USB drive.
I do not get any error screens and it is more like the computer shuting down like I pressed the "Shut down" button.
When I check the error-log I just get a Kernel-Power error saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and just before "An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): ''.
It is not regular, but when it does it, it does it again when I turn it on once again.

See More: Computer shutting down randomly

Report •

October 2, 2014 at 06:30:36
"I have recently gotten a new laptop from a firm building their own computers"

Those are the people you should be contacting.

Report •

October 2, 2014 at 11:24:25
✔ Best Answer

Since this is a new computer it should be under warranty therefore it is the vendor's responsibility to rectify the issue of the unit shutting down.
I could give you some suggestions but it is not fair for you to be fixing an issue that will definitely void your warranty should something else go bad (hopefully not if this is a reputable company).

Report •

October 2, 2014 at 15:14:18
Overheating or RAM troubles are possible but I agree with getting it sorted under warranty.

Always pop back and let us know the outcome - thanks

Report •
Related Solutions

Ask Question