Computer shuts down unexpectingly

Hewlett-packard Hp pavilion dv7-4171us 1...
October 17, 2012 at 20:27:01
Specs: Win 7, 4GB
I had a virus problem yesterday which my virus protector got rid of, however I wanted to do a scan in Safe Mode to double check, but instead the computer shuts down after about 5 minutes of scanning. It just turns off, no beep sound or warning or anything. I can hear my fans get pretty loud kind of like it's overheating possibly, although Im thinking something else, just not sure. I have also tried to do the dsk-check feature a week ago and the same thing happend and it also happend earlier tonight while running a ram check test during boot up.

Any help would be appreciated. Thanks


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#1
October 17, 2012 at 23:44:32
U have to enter BIOS and check CPU temperature and also list the full system specs.
Which anti-virus software do u have installed?

You know the real meaning of peace only if you have been through the war.


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#2
October 18, 2012 at 05:07:21
If your temperatures are high in BIOS then you probably have a system that is clogged up with dust build up. Open the side (off and unplugged) and blow out the dust, especially from all heat sinks, fans, and vents with a can of compressed air (Dust Off or similar) from a computer or office supply store.

If your temperatures are normal, retest your memory using a Memtest86 on a bootable CD. Any errors are a problem. If it finds errors or shuts down again, retry with one stick of memory at a time to find the possible bad one and prove that other components are good. If you find that one or more sticks are good, try Windows with one stick, it should work, though slower than normal. Replace as needed. It is recommended to replace memory as matched pairs for best performance.
Post back results.

You have to be a little bit crazy to keep you from going insane.
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#3
October 18, 2012 at 15:20:01
I just tried once more after starting the laptop up for the first time today and it scanend for awhile this time until it got pretty hot. Once I restarted the temp was down to 156 degrees which is far from the 239 tj max. Also Im using AVG virus protection.

Specs

AMD Phenom II N850 Triple-Core Processor 2.20ghz
4GB RAM
Windows 7 64-Bit
500GB HDD (300gb free)
AMD/ATI Radeon HD 4250


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#4
October 18, 2012 at 19:45:02
Finally got it to scan in safe mode, had to set the laptop under a fan but it did it...no virus was found. I tried to use my malwarebytes as well but "no driver found" popped up and it shut down. The reason Im thinking I have a virus is the last two days even after changing my pw I have logged into my email at yahoo and found that it has been sending spam to my contacts, most of them returned, over three pages worth returned actually. I dont know if its the laptop or my cellular phone that is letting my pw get out there. Any tips would be helpful, thanks

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#5
October 18, 2012 at 20:04:42
Your temps are high so clean our your laptop of dust build up through the vents.
If you can get the temperature under control (only if and when), do a system restore to WELL before you got the infection. Then reboot into Safe Mode and scan with Malwarebytes. Running Malwarebytes in safe mode does not require any drivers other than the basic windows drivers that are there.
In the future, use temps in C

You have to be a little bit crazy to keep you from going insane.
---- Save Big Bird -----


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