Computer randomly restarting

October 19, 2011 at 15:49:01
Specs: Windows 7 64-bit, Intel core 2
I have a friend who asked me to take a look at his computer recently.

When you attempt to boot the computer normally, it will POST and display the windows 7 "Windows is starting" screen but then automatically does a soft restart on its own, this happens repeatedly - every once and a while it will actually boot to the OS but it will again restart shortly after.

I recently reloaded his PC with windows 7 (it was previously) and did a clean install. The computer worked fine for a couple of weeks until this started. It will boot into safe mode just fine. I have done a memtest on the memory and a check disk on the drive.

What seemed odd to me was when I booted the computer to the windows 7 disk, it randomly restarted while booted to the disk as well. So this makes me think its hardware related and not software/OS.

During the memtest, a bootable disk image, which took almost 30 minutes it did not restart at all.

I have reseated the RAM and tried to boot one stick at a time with both slots. No dice.

The computer in question is a Dell Inspiron 1564
Windows 7 64-bit - Intel core 2, 4 GB RAM - laptop is not more than 2 or 3 years old.

I did get a couple of BSOD, with stop code 0x00000124, and the only events in EV are a kernel power from the unexpected shutdown.

I was able to update all the drivers, but its running an outdated BIOS. A4 (current A13) - however I am not able to flash them from within safe mode...

Thoughts?

Thanks in advance


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#1
October 20, 2011 at 14:18:36
Just swapped the HDD for a working one and it did not fix it. MOBO? RAM?

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#2
October 21, 2011 at 10:08:44
test ram with memtest86

If builders built buildings like programmers wrote programs, then the first woodpecker that came along would destroy civilization.


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#3
November 3, 2011 at 09:43:45
I mentioned in above post that I already tested the RAM. Also, it works fine in safe mode which is strange to me since it wouldn't boot to a different hard drive

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#4
November 4, 2011 at 08:50:46
Aren't you able to update the BIOS from an option in the bios such as "Flash ROM" or something along those lines? Otherwise sometimes manufacturers will create a bootable bios update.

If builders built buildings like programmers wrote programs, then the first woodpecker that came along would destroy civilization.


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