Computer keeps freezing - hardware problem?

Toshiba Portege m750-st7257 tablet pc cu...
February 17, 2010 at 07:57:26
Specs: Windows XP SP3, Dual core 4gb RAM
My computer keeps freezing up randomly. About 10-30 minutes after I start my computer, whatever program I'm using freezes. If I try to go to task manager, it will come up very slowly then let me close the program. Shortly after the entire computer will lock up and even my mouse pointer will freeze (no response to ctrl+alt+del, alt+f4, etc). This started to happen randomly one day while I was playing a game. I've done a virus scan and tried replacing the RAM. I've also checked my temperatures to make sure they were normal. Is there any error logs I could check or programs I could run to help figure out what's wrong with my computer?

Oh also, another important note is that it DOESN'T freeze in safe mode.

Thanks for any assistance.

See More: Computer keeps freezing - hardware problem?

Report •

February 17, 2010 at 07:58:27
Oops, I accidentally selected the wrong computer. It's a custom-built desktop PC that's having the problem, not a laptop.

Report •

February 17, 2010 at 12:55:40
It is either hardware, firmware or software.

You won't be able to tell hardware from firmware so put them in the same boat.

The path to testing is up to you. I tend to use live cd's or simply boot to bios and view health settings. If live and bios seem OK I tend to look at the software. Event logs are a good place to look for software. Might have to setup and view dump logs or make a performance monitor test.

Playing to the angels
Les Paul (1915-2009)

Report •

February 17, 2010 at 13:04:41
By live cd's you mean boot into Ubuntu and run tests from there?

It seems as though everything is good and well in my BIOS. I've also run a chkdsk to make sure everything with my hard drive is fine.

Could you elaborate on setting up a dump log? What exactly does this mean, and how can I create one? I'm guessing this just dumps everything that's in the computer's RAM into a file when the computer freezes so I can look at it to see if there's a recurring problem?

Thanks for the help.

Report •

Related Solutions

February 18, 2010 at 14:47:13
Three things may happen. One is an event log is created. Second may be a dump log or minidump, Third is no log.

Normal installs tend to have it enabled by default. See help and support for dump logs for more info. See also MS site on how to read them if they are being formed. Kind of like old Dr Watson.

As for the live cd, you might wish to start with ultimate boot cd and use their tests. Run a few memory tests for a day or so to be sure.

Lastly is a way to run what is called performance monitor (perfmon) on a remote system is best. Make a log of a few suspicious parameters and see if they slowly rise or show what is causing this.

Playing to the angels
Les Paul (1915-2009)

Report •

Ask Question