Solved Computer is restarting every 10 minutes or so

August 12, 2013 at 23:13:23
Specs: Windows 7, Intel Core i5 3570k/8GB
Hi all,

My computer has started to restart frequently. It can happen in lots of different ways.

The most common is that it just goes dark(turns off) and reboots. It can also happen with a blue screen message or after a "windows is not responding" and the spinny blue thing

I am not sure if the problems are related, but there is a beep every couple of seconds coming from the tower.

I have reset my computer to factory settings, as i thought it may have been a virus or something, but the problem persists.

It is not overheating, and I have also checked all drivers, and they seem to be up to date. It is only 3 months old.

I am not very computer-savvy, but I have the specs if they are needed, and it can stay on long enough to run tests. Thankyou very much for your time


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✔ Best Answer
August 13, 2013 at 12:40:58
It does seem like the power supply and it can only get worse.

You could contact the manufacture and ask them to send you a new power supply, they are not too difficult to install. But that could invalidate the guarantee if you open the case yourself,

Stuart



#1
August 13, 2013 at 03:33:51
Hi Scones,

As you mentioned that you have already tried resetting the system to factory settings, it does not seem to be a software issue.

Please check if the system restarts from BIOS as well.

Restart the system and tap F2 or Delete to boot the the system to BIOS. Keep the system under observation.

If you are getting a blue screen, let us know the Blue Screen error.

Thanks & Regards
Manshu S
#iworkfordell


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#2
August 13, 2013 at 05:24:56
You didn't list your specs or the make/model of your computer. Being that it's only 3 months old & you're admittedly not "computer-savvy", why are you messing with it & why would you go to the extreme of doing a factory reset? I'm sure it's still under warranty, you should have taken it back.

"The most common is that it just goes dark(turns off) and reboots"

You should disable the auto-restart feature so that an error message is displayed. Then you can troubleshoot the problem based on the error message.

"there is a beep every couple of seconds"

We need to know the exact beep code. Is it a single repeating beep? Alternating long & short beeps? A mix of a long, short, pauses? Everything means something different.

"It is not overheating"

How do you know that? Do you have temp monitoring software installed or have you checked the BIOS to confirm the temps are within the normal range? Intel states the max Tcase temp for your CPU is 67.4C

http://ark.intel.com/products/65520


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#3
August 13, 2013 at 06:50:57
You should be able to see what Windows thinks is wrong by opening PowerShell, and typing the following:
Set-Location (New-Object -C Shell.Application).namespace(16).Self.Path
Get-EventLog System -S BugCheck -N 3 | Format-List | Out-File crashReport.txt

This should create a text document called "crashReport" on your desktop. You can look at it yourself, or you can post it here, and I'll tell you it's hardware related, ask you if your warranty is still valid, and tell you to replace the machine before the warranty expires.

How To Ask Questions The Smart Way


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Related Solutions

#4
August 13, 2013 at 08:14:07
Beeps from the computer while the computer is running is almost certainly a CPU overheating warning.

Checking the temps from the BIOS when the computer boots is of limited use as the CPU is not under much load. You need to be able to check the temps while the computer is running under load and that means a third party application.

http://www.alcpu.com/CoreTemp/

Stuart


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#5
August 13, 2013 at 08:50:02
"Please check if the system restarts from BIOS as well" It doesn't seem to be!

"If you are getting a blue screen, let us know the Blue Screen error" It's a bit of a pain, because the blue screen flashes and then goes off before i can write down the message

"We need to know the exact beep code. Is it a single repeating beep? Alternating long & short beeps? A mix of a long, short, pauses?" It is just a single beep, not very loud, and not in any sort of pattern. just at completely random times, but it does repeat.

"why are you messing with it & why would you go to the extreme of doing a factory reset?" I really haven't messed with it in any way whatsoever. Sure, a factory reset may have been extreme, but it is safe enough

"Do you have temp monitoring software installed or have you checked the BIOS to confirm the temps are within the normal range?" After a crash, when you head into the BIOS, the CPU heat is not that high.

I've noticed something in the BIOS. The 5V Voltage section is Red and showing as 4.8V, whereas the rest are blue


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#6
August 13, 2013 at 09:01:07
You can download a program called Blue Screen Viewer to see what error code you are getting, link is http://www.nirsoft.net/utils/blue_s...
You then need to navigate to the minidump folder, that should be in the windows folder under C: drive.

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#7
August 13, 2013 at 09:29:02
That could be the problem. 4.8V is within the 5% tolerance - just. When the power supply is under load it is pulling down further and crashing out.

This is a fault of the power supply and there is not much you can do about it, With a three month old computer I would be looking for a replacement from the manufacture.

Stuart


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#8
August 13, 2013 at 11:22:30
In addition to using Blue Screen Viewer and things like Event Viewer to view error codes, I also recommend disabling automatic restart on system failure like Riider suggested in reply 2.
http://www.computertechtips.net/28/...

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Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#9
August 13, 2013 at 12:14:17
Okay then! Thanks all very much for your contributions so far!

My computer now currently still restarts, ever 15 minutes or so. However, doing anything will take ages. For example, if i was to go into my control panel, and select any of the options, the window would go white and the cursor would change into the spinning blue loading thing. It would say Microsoft Windows is not responding before loading it up after a couple of seconds. This happens when you select anything(Websites, settings etc)

The blue error screen has only come up twice, however I have disabled the automatic restart now. I will let you know what it says.

When I just turned it on, the message at the bottom says "Power supply surges detected during the previous power on. ASUS Anti-Surge was triggered to protect the system from unstable power supply unit! Press F1 to run setup"

This message has never come up before, and has got me convinced that the whole problem lies with the power supply, as one of the previous answerers said might be the problem.

Does this sound like it could be the problem? I don't like the costly thought of re-sending the whole pc back over seas!


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#10
August 13, 2013 at 12:40:58
✔ Best Answer
It does seem like the power supply and it can only get worse.

You could contact the manufacture and ask them to send you a new power supply, they are not too difficult to install. But that could invalidate the guarantee if you open the case yourself,

Stuart


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