computer in safe mode

January 14, 2013 at 09:38:39
Specs: Windows 7
computer is in safe mode and I can't go online or open any files...how can I fix this?

See More: computer in safe mode

Report •


#1
January 14, 2013 at 09:45:57
You can't go online from Safe Mode unless you select Safe Mode with Networking. Other than that, it's hard to offer any help without any system specs or a better explanation of the problem.

Report •

#2
January 14, 2013 at 09:54:41
Ive done that....Im actually trying to help my husband...he says he has a virus and he has already tried to restore...how can he get it off? I should have mentioned this earlier!

Report •

#3
January 14, 2013 at 10:03:30
also he can't download anything! Not sure if that helps as far as information...Im not really sure what to ask, Im just trying to help..sorry and thanks!

Report •

Related Solutions

#4
January 14, 2013 at 10:25:22
So when you start the computer how do you get into Safe mode? Do you see an option to boot to Windows Safe Mode with networking?

If not, then your best bet would be to download some removal tools from another computer and place them on a CDR or Flash drive. Then use that media to install the tools.

If the computer is running Windows 7 then you can use Microsoft Security Essentials and Malwarebytes to start with. Get them from the links below.


http://www.microsoft.com/en-us/down...

http://www.malwarebytes.org/product...



Report •

#5
January 14, 2013 at 10:28:54
riider is right, u can't go online or download anything when u are in safe mode, if u wanna go online u need to choose safe mode with networking.

Some viruses are very hard to remove, some are very stubborn that the only way to remove them is thru outside of windows environment.
What happens if u start in a normal mode?
Which AV software do u have installed? & is it updated?

You know the real meaning of peace only if you have been through the war.


Report •

#6
January 14, 2013 at 16:16:44
Thank you all for the help! I have sent the questions your asking to my husband, just waiting on a response from him...Thanks again!!!

Report •


Ask Question