Solved Computer freezing briefly while playing games?

August 11, 2015 at 15:09:49
Specs: Windows 7, AMD FX-8350 / 16 Gigs
Hi all,

My computer started crashing a few weeks ago. A few days ago, it wouldn't boot up at all. When i took it apart, i found that the SATA plugin for power on the HD was broken. I took out the broken HD, and the computer booted just fine (it was a secondary drive, no system files). The crashes however didnt stop.

I monitored my temperatures and found my CPU was running too hot. I replaced the CPU-goo, and started the comp again. It was running 20C lower than before, so I thought my troubles were over. The crashes have stopped, but now I get lockups when I play games.

I ran a stress test on my GPU, nothing appeared broken. Ran a stress test on my CPU in case the heat had fried it... no errors. Ran memtest to see if it was a ram issue... no errors. Monitored my PSU voltage, all clear. Rolled back my graphic drivers (since thats the only thing i remember changing), and still getting the freezes. I ran CCcleaner, defrag, disk scan... I even replaced the battery in my motherboard... still happening.

I have done everything I can short of sacrificing virgins to the PC gods to fix this issue, and nothing is working.

What's is happening is after about 10 minutes in a game, it starts to freeze. Spotify (music streaming service) will start to pause and skip, but my voice chat still works just fine. This will happen for about 5-10 seconds at a time before everything returns to normal. It happens anywhere from 4-10 times an hour.

Any help would be greatly appreciated.

message edited by Mekkie


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✔ Best Answer
August 12, 2015 at 21:20:19
Post Malwarebytes log.
Run other recommended software above.
Try unplugging the side fan, you should find that under stress the temps may be actually lower.
I do not know AMD well and your stress tested temps are not bad, but your idle temps seem a bit high though others more familiar with your CPU may think differently.
Did you use the middle dot method for the thermal compound? Did you look at the link?
Look at Task Manager at idle and see what your CPU usage is. If it is not over 90% or 95% then look what processes are running that may be taxing your system and dragging it down.
Uninstall any programs that you never use.
Run Disk Clean Up (though CCleaner should also perform this function), it cannot hurt to try it.
Run a manual Defrag (Windows).

You have to be a little bit crazy to keep you from going insane.



#1
August 11, 2015 at 17:45:30
It's either overheating or infected.

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#2
August 11, 2015 at 18:34:52
It's not overheating, i've been monitoring the temperatures rigorously. I have also run multiple malware and virus scans. PC is clean.

message edited by Mekkie


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#3
August 11, 2015 at 19:23:31
How long did you run Memtest? If you only let it go for one pass, it's not enough. Let it run overnight.

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Related Solutions

#4
August 11, 2015 at 20:36:42
Please list your components, especially your power supply and graphics card.
Please list your temps in HWMonitor (all) and do this after playing for those 10 minutes, include the current temps after a 5 minute cooling down, the minimum and maximum temps, and make sure to include all of it and fan speeds (or screen shot it). Depending on the exact hardware, its normal ranges, and the exact temps and recovery time may point out something you are missing.
Please include a note on how many case fans you have and their orientation (intake/exhaust) which might also help.
When you reset the thermal compound on the heat sink/CPU, did you clean off all of the old thermal compound and follow the correct application procedures? Look at this for the best method for your CPU type:
http://www.arcticsilver.com/methods...

You have to be a little bit crazy to keep you from going insane.


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#5
August 12, 2015 at 02:05:06
I ran it for about 4 hours. I can run it again tonight and see what happens.

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#6
August 12, 2015 at 10:26:34
Did you include these three freebies when you did your security scans:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

They often find and fix what other programs miss.

Always pop back and let us know the outcome - thanks


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#7
August 12, 2015 at 13:41:54
If you don't post your specs or your temp readings, all we can do is guess.

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#8
August 12, 2015 at 14:15:45
Sorry for the late reply, turns out my PC has gotten much, much worse. Which leads me even further into believing something is just dying. It took me about 30 minutes just to get this screenshot saved and uploaded.

Here is my HWMonitor reading right after booting up PC:
http://imgur.com/omxsxug

HWMonitor at the tail end of a 6 hour prime95 stress test:
http://imgur.com/M57xLle
Note that within 1min of ending the stress test, the temp dropped down to the 45~55 range.

Specs:
ASUS Sabertooth 990FX Motherboard
AMD FX-8350 4.01 Ghz Eight core Processor
16 GB Ram
Geforce 660 GTX GPU
Antec 900w Power Supply (Dont know the specifics)
Windows 7 SP 1

I have a total of 5 case fans; 2x 100s in the front, and one in the back. 2x 200s on the side and top. All working, and all have been thoroughly cleaned.

When i replaced the CPU-Compound I removed the old compound with a rubbing alcohol pad and let it sit about 20 minutes to dry. I also cleaned out the heat sink with an air can.

3rd party software i've used:
Memtest 86+
HWMonitor
EVGA OC Scanner X v3
Prime95
Malwarebytes Anti Malware
CCcleaner


Also it is worth noting that my PC is around 2 years old, and I have had to replace the RAM in it once already about a year ago.

I can try and get into a game to get a new reading on the temperatures, but at the crawling pace my PC is running now, it could take an hour.

Thanks <3


message edited by Mekkie


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#9
August 12, 2015 at 21:20:19
✔ Best Answer
Post Malwarebytes log.
Run other recommended software above.
Try unplugging the side fan, you should find that under stress the temps may be actually lower.
I do not know AMD well and your stress tested temps are not bad, but your idle temps seem a bit high though others more familiar with your CPU may think differently.
Did you use the middle dot method for the thermal compound? Did you look at the link?
Look at Task Manager at idle and see what your CPU usage is. If it is not over 90% or 95% then look what processes are running that may be taxing your system and dragging it down.
Uninstall any programs that you never use.
Run Disk Clean Up (though CCleaner should also perform this function), it cannot hurt to try it.
Run a manual Defrag (Windows).

You have to be a little bit crazy to keep you from going insane.


Report •

#10
August 19, 2015 at 22:19:02
Thank you all for your help! After exhausting all options, I came to the conclusion that my motherboard was bad. I ordered a replacement and all is working perfectly again. I guess sometimes electronics just fail. :)

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#11
August 20, 2015 at 09:44:08
Good to hear - thanks for the feedback.

Always pop back and let us know the outcome - thanks


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