Computer Freezes/Hangs.. I have to start Task Manager to fix

Toshiba Satellite c655-s5082 laptop
April 26, 2017 at 12:28:17
Specs: Windows 10
Mouse freezes & I cannot use any key including touch pad. I have to use Ctl-Alt-Del to end task and return to normal use. It happens daily frequently. I suspect there is dirt/lint/stuff under the keys. Is this a possible cause, and if so, what is the remedy?

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#1
April 26, 2017 at 12:35:06
Which task do you need to close? Is it always the same one? Have you ever cleared your temporary files?

Download and run the cleaner module in Ccleaner Slim. Get the free version from the link below.

http://www.majorgeeks.com/files/det...


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#2
April 26, 2017 at 12:49:34
I don't actually close any task-- I just hit cancel and mouse/display unfreeze; that's why I suspect it's some kind of dirt issue. However, I am reluctant to pull up the keys to clean underneath for fear I'll make the problem worse.

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#3
April 26, 2017 at 14:00:18
All sorts of things can cause freeze ups but I've never heard of dirt under keys causing it.

I would start with a malware test. These three small freebies often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find anything please copy/paste their logs on here. If you lose the ADW log you can find it as a text file in the ADWCleaner folder directly off the system drive root (usually C).

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
April 27, 2017 at 02:28:44
"I am reluctant to pull up the keys to clean underneath"
No need for fear, try/borrow another keyboard & test.

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#5
May 6, 2017 at 10:15:11
I agree - the workaround described makes it sound like there's something in the background grabbing 'focus'. The only way I can see for a mouse or keyboard to cause the described problem would be a bad firmware or a bad USB connection on a USB peripheral. The easy test for this is just to unplug the peripheral in question, and plug it back in, preferably to a different port.

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#6
May 9, 2017 at 22:29:16
I have tried all suggestions. Now I'm thinking it may be a faulty power supply in my computer. What does the group think and is there a cheap remedy for this?

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#7
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