Solved Computer doing updates, now won't start

Hewlett-packard / Hp g62 notebook pc
December 28, 2014 at 19:01:25
Specs: window 7 home premimum 64bit, AMD Athlon II P320 Dual-core 2.10GHz/3GB RAM
I formatted and reinstalled Windows 7 home premium today. Did a few driver updates, and all went well with that. It restarted and allowed me to install the HP Update utility. All of which I have done before on the same computer with no problems. It ran that update and had a BIOS utility update. It installed that, and still fine. Had tons of Windows updates, so I started doing them a few at a time, because I didn't want it flooded with updates. Told me I had to restart and I did, but when it shut down and started boot up, nothing. The fan runs, the CD ROM spins, the screen remains black. My wireless light is on amber (which usually means the wireless radio is off) and the caps lock light blinks continuously, about every 5 seconds or so. From Google searches it seems to be a BIOS error. I have tried everything that has been suggested: hard resets, starting up holding the Win key and the B key, even a stupid one that someone suggested, leaving it run that way for about 10 minutes and then shutting it down and restarting. Still nothing.

You are my only hope. I NEED my computer, and cannot afford a new one, or even a repair bill right now. What ideas do you have? The system specs are in the info, but it's an HP G62, AMD Athlon II P320 Dual-core 2.10GHz/3GB RAM, running Win7 Home Premuim.

OMG don't judge me!


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✔ Best Answer
January 1, 2015 at 22:58:39
I can think of one last thing to try, and it might be the problem. It could be the cmos battery for the laptop. It is inside the laptop, and it's easy to change on your model. It's a $5 battery you can buy anywhere but make sure the numbers are the same eg cr2032 or cr2025 etc. Perhaps your cmos battery is low 4yrs old....that could do it.

I'd try it.

Here's how....link below a bit fuzzy but you see what/where it is, you just pull off the back panel and there it sits...easy.
https://www.youtube.com/watch?v=akP...

Good luck.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox



#1
December 28, 2014 at 19:17:29
Have you checked this HP website:
http://h10010.www1.hp.com/ewfrf/wc/...

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#2
December 28, 2014 at 19:23:37
Yup, been there done that.

OMG don't judge me!


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#3
December 29, 2014 at 17:54:12
"All of which I have done before on the same computer with no problems"

So you regularly "repair" your computer by wiping the HDD & reinstalling Windows? And this repair generally includes updating the BIOS? Maybe it was outdated, maybe not, but it (& all the drivers) should have been downloaded & installed manually, not by using the HP Utility. The 1st thing you need to do is identify your notebook, G62 is a generic model number.

http://h20180.www2.hp.com/apps/Look...


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#4
December 29, 2014 at 19:54:42
Sorry, I guess I thought I put the whole model number. It is a G62 339wm

It was not a BIOD update, to speak, but a utility that allows me to connect to the HP servers to check for any updates if they have been released. I have used the utility before.

I do not regularly format and reinstall, I have in the past due to hard drive issues where I had to replace the hard drive and had some issues with installing because I was dumb and didn't install the right drivers. It was just easier to format. I have done it probably twice on this particular computer since I have owned it. I didn't use the utility to actually install any updates, just to let me know if there were any.

I am beginning to wonder now, however, if it isn't something with the CPU. I have read different threads where the issue ends up dealing with soldering. Also, the guides I have looked at related to the code given from the lights seems to be one for the hard drive, since it is a steady blink, not like 3 blinks and a pause. And the troubleshooting suggestions given by HP do not seem to work. Also, the fan had been making a lot more noise than usual, and blowing them clean didn't seem to help. It never really seemed to get way hot. I have had it shut down a small handful of times in the last year due to supposed over heating. Never while I was using it, only when it was put to sleep and sat on the desk/table. And even then, the vents were open and it had plenty of access to cool air.

I am by no means an expert with computers, but I generally know what I am doing for almost all issues that I have. I get advice, definitely, but for most things I feel comfortable "fixing" myself. This wasn't something that I felt would give me problems, as I have done it before on many different computers, ones of all types. This is the first I have had issues with it.

OMG don't judge me!


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#5
December 29, 2014 at 19:56:04
Also, the problem did not occur with that update, it restarted and worked fine after it installed the update utility. it was during an install of windows updates, security patches and such. (no driver updates - just regular windows updates,)

OMG don't judge me!


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#6
December 29, 2014 at 20:53:46
The numlock light indicator means something. Try counting the blinking lights and compare this to HP's chart. Scroll down a bit past blowing out the cpu fan area....

http://h10010.www1.hp.com/ewfrf/wc/...

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#7
December 29, 2014 at 21:36:08
I have done that. The only blinking light is the caps lock one. The other light stays on. According to that, as long as I am reading the blinks right, it's the cpu

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#8
December 29, 2014 at 22:01:28
The wait 10 minutes is not so far fetched as it sounds. We get computers not uncommonly, where they say the screen is black. Windows is busy installing updates, the screen is black and if you leave it to finish it business, up pops windows, the drivers load up and the wifi comes on. But if I read this correctly you no longer get any screen at all, no bios screen? Is the hard drive light do anything or appear to be reading frantically. Are you able to access the bios?

To err is human but to really screw things up, you need a computer!


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#9
December 29, 2014 at 22:06:22
Nope. No screen at all. And no hdd light other than one extremely brief flash when I push the power button. No BIOS access at all either.

OMG don't judge me!


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#10
December 29, 2014 at 22:28:13
Hard to fix when you have no input. Running out of ideas. Have you tried removing all power, taking the battery out, waiting for 30 seconds and then plug it into the ac power without the battery, and see what that does? Could be a faulty adapter. Is there an external monitor you could plug into it, to see if it is the screen? Is there a toggle key to switch from the laptop monitor to an external, that may be toggled to an external??? Otherwise I am running out of inexpensive ideas to try. I sometimes, remove the hard drive, (usually not too hard), and remove a ram module to see if that has any affect.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#11
December 29, 2014 at 22:35:20
You must have a Windows disk if you redid this, have you tried putting the windows installation cd back in the cd tray, restart the pc, hoping it will boot from cd and see if you gives you any prompts or brings up any kind of screen?

To err is human but to really screw things up, you need a computer!


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#12
December 30, 2014 at 16:59:59
I have tried all that you have suggested. It does not boot from the disk. I had it set to, but it doesn't do it.

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#13
December 30, 2014 at 18:56:10
If it won't boot to the Windows disk then that narrows it some.

Remove the battery and try the power cord by itself. This will test for a bad battery cell (shorted). If it boots, replace the battery.

If your system has two RAM modules, try removing one of the two, then try each in each socket. This will eliminate a RAM issue.

If you had not tried the Windows disk already I would have suggested a bootable CD with a hard drive tester on it like Seatools but if the Windows disk will not boot, others will not either.

You have to be a little bit crazy to keep you from going insane.


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#14
December 30, 2014 at 21:26:24
Thanks for the suggestions. All are a no go. does the same thing with the a/c only, and I checked every different combination for the RAM. Also tried another bootable disk, just to see, and still nothing.

OMG don't judge me!


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#15
January 1, 2015 at 15:20:44
Try this. After letting the laptop rest overnight, try starting it. If it begins to start up and suddenly quits, it may be that the power cord is bad or the charging circuit in the laptop is bad since it is trying on the tiny bit of power remaining in the battery but it is not charging or running on the power cord.

Go by the sounds you here from the laptop, hard drive activity light, as well as the machine fully starting.

Consider the age of the laptop before committing to spend a lot of time and money on the machine, laptops typically are good for between three and five years depending on how they are treated and how they are used. If the laptop is near 4 years old or older, consider recovering all of your personal files from the hard drive and replacing the machine. If the laptops is considerably newer than that, it might be worth the trouble and/or expense to pursue this further because your problem is possibly pointing towards major hardware failure.

You have to be a little bit crazy to keep you from going insane.


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#16
January 1, 2015 at 21:52:48
I am fairly positive it is not a charger/battery problem. It is not suddenly quitting, there is no activity on the HDD light but the CD drive does spin. The fan runs also.

The laptop is 4 years old, and I have been trying to scrounge up some money to get another one. I am thinking that is my only option. Thankfully, I had already gotten all my personal information off of the hard drive before the format, so I don't have to worry about that.

OMG don't judge me!


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#17
January 1, 2015 at 22:58:39
✔ Best Answer
I can think of one last thing to try, and it might be the problem. It could be the cmos battery for the laptop. It is inside the laptop, and it's easy to change on your model. It's a $5 battery you can buy anywhere but make sure the numbers are the same eg cr2032 or cr2025 etc. Perhaps your cmos battery is low 4yrs old....that could do it.

I'd try it.

Here's how....link below a bit fuzzy but you see what/where it is, you just pull off the back panel and there it sits...easy.
https://www.youtube.com/watch?v=akP...

Good luck.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#18
January 4, 2015 at 14:18:04
Thanks. I will give it a try. If not, I am going to scrap the laptop and see if I can maybe part it out. Might be hard if I am not sure what is wrong with it, but people buy that stuff all the time on eBay.

Thanks for all the help. I have been given a 2 laptops, both are older, but I have something that I am able to use until I can get a new system. I will have a new post regarding the netbook I was given and display drivers if you are interested ;-) Thanks again!!

OMG don't judge me!


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