Computer doesn't power down completely.

August 18, 2011 at 11:41:10
Specs: Windows XP
I am working on a Dell Optiplex 755 Windows XP and the most recent addition is a ATI FiremV 2200 Video card PCIe. Windows can shut down but it doesn't power off, and usually it gets stuck after windows says " shutting down", there are 2 monitors connected to it "VGA", and one monitor will turn off and the other will be stuck on a blue screen with the computer still running. This happens almost all the time and doesn't seem to be profile specific. So fare i've update the bios, check power settings, changed power supplies, moved ram positions, reseeded video card. I'm just running out of ideas. Any suggestions would be helpful. Thanks

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August 18, 2011 at 12:24:08
Recent addition - how recent?

Is the ATI Catalyst software installed?

Check the Windows Event Viewer logs for signs pointing to the issue. Hanging APP records should be in there.

Machine is clean (Free fom malware)?

MOOOOooove! OH and you're welcome!

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August 18, 2011 at 12:29:18
From what i can tell its free of malware, and event logs do look normal, and ATI software is up to date. Windows shuts down fine it just hangs afterward before powering off. thanks for the suggestions.

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August 19, 2011 at 15:15:30
Any Errors or files being referenced as it is trying to shut down?

Does it run in Safe Mode?

Look at the motherboard, check for bad capacitors:

If you think it isn't hardware related, I'd uninstall the Catalyst software 1st to see if that helps.

If Catalyst software removal doesn't help, try unplugging all your internal & external peripheral devicess like CDs, DVDs, Floppys, secondary HDDs, external devices etc......leave the main HDD plugged in and video card plugged in. Then test to see if it shuts down.

Then add in one hardware component at a time back into the testing process, and try shut downs each time.

MOOOOooove! OH and you're welcome!

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Related Solutions

August 20, 2011 at 01:42:26
There is a help page from microsoft concerning this issue which may help.

The cure advised to power off completely, involves changing a setting in the registry.

Good Luck. Keep us posted.

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