Computer Cannot Detect Dell 926 USB Printer

Dell / Photo 926
May 4, 2009 at 17:17:38
Specs: Windows XP
Hello All,

I recently purchased a Dell 926 printer when I was out of town, and it is turning out to be quite the bad decision, as I can't get my computer to detect the printer. I've already tried a number of things, including following Dell's install instructions, manually installing the print drivers, updating my chipset driver, updating my computer's bios, trying different usb ports, and purchasing a new usb cable. Besides this, I have also tried the printer on another computer with no luck. Unlike most usb devices, Windows does not notice that any new hardware has been added when I plug the printer in. Also, there are no unknown devices that appear in the device manager.

The computer on which I would really like the printer to work is a Dell Dimension 2300. It has Windows XP SP3 installed. Please let me know if there is any additional information that I can provide. Any assistance would be greatly appreciated.

Thanks,

Scott


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#1
May 7, 2009 at 16:57:22
When you installed the software, did you do that before connecting the printer? If the printer fails to work on other machines, and you've tried different cables, then the printer is probably bad. Send it back.

EEOC


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#2
May 7, 2009 at 17:28:26
I began the setup software before hooking the printer up to the computer, as per the manufacturer instructions. When asked to connect the printer to the computer, I did so, but Dell's software would not detect the connection. After trying several other things, I also manually installed the printer drivers, but to no avail. Unfortunately, it doesn't make much sense to pay to ship the printer back to the place I bought it from, so it will probably just end up in the scrap heap.

Thanks again,

Scott


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#3
May 7, 2009 at 18:05:20
Are you sure the USB ports you tried are working right?

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Related Solutions

#4
May 8, 2009 at 09:07:01
Why would you pay shipping? The seller should give you an RA number.

EEOC


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#5
May 8, 2009 at 09:57:49
Unfortunately, scottharner is probably right about having to pay shipping to return the printer, even with RMA. However, it may not cost as much as buying a new unit, and I'm assuming that Dell would pay the freight to ship a replacement printer (although with Dell's abysmal customer support track record, I wouldn't necessarily bet on that!). At any rate, scottharner, you will have to decide whether it would be worth your while to have Dell replace the unit, even if you have to pay shipping both ways.

1 Corinthians 15:3-4


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#6
May 8, 2009 at 15:54:43
I worked with Dell via their chat support a few nights back and they told me that they could offer me only very limited support because of the retailer that I purchased the printer from. I actually bought it from a closeout type place for cheap and it was not the retailer that they had on record for the printer being sold from. I will likely just buy a different printer. I thought that I might give the forum a shot in case there was something I hadn't thought of.

As for the usb ports, I did indeed try the printer on a known working port along with all other ports on my computer.

Thanks again to everyone for your feedback.

Scott


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