Solved Compaq pres cq5320y video crashed.

December 1, 2013 at 14:52:14
Specs: Windows vista
Nothing shows up on the monitor. I'm thinking the graphics crashed. It's integrated in the motherboard. Will putting in a new graphics card fix the problem?

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✔ Best Answer
December 3, 2013 at 00:14:30
I'm not sure what you mean by 'it does sounds normal initially'. If you start up the computer and hear the windows startup music soon after the time it would take for the normal posting process then you know the computer is booting OK but there's a problem with the video. If that's the case you might try tapping F8 after turning on the computer and see if the boot menu comes up. If so try booting into safe mode and changing the video properties to something basic.

If that's not happening and 'normal' means you hear fans and drives spinning up but no windows sounds then it's likely a hardware problem more serious than a video setting or bad monitor connection.



#1
December 1, 2013 at 16:24:24
Yes, if the internal graphics module has failed (doesn't happen very often).

If you never see anything at all on the monitor the best first step would be to try your monitor on another PC, or someone else's on yours. Otherwise your local store might be prepared to check whether the monitor works.

Always pop back and let us know the outcome - thanks


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#2
December 1, 2013 at 17:31:24
Thanks. I did try another monitor and still nothing. I'll try the graphics card solution.

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#3
December 1, 2013 at 23:41:45
Any beeps when you turn it on? Do you get the normal windows startup sounds when starting it up, indicating the system is actually working? Did anything happen to it or did you make any changes between the last time it worked OK and the first time it didn't?

As Derek said, the graphics adapter doesn't often fail. More likely is a bad power supply or motherboard or both.


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#4
December 2, 2013 at 06:52:53
It does sound normal initially but no beep. Suggestions?

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#5
December 3, 2013 at 00:14:30
✔ Best Answer
I'm not sure what you mean by 'it does sounds normal initially'. If you start up the computer and hear the windows startup music soon after the time it would take for the normal posting process then you know the computer is booting OK but there's a problem with the video. If that's the case you might try tapping F8 after turning on the computer and see if the boot menu comes up. If so try booting into safe mode and changing the video properties to something basic.

If that's not happening and 'normal' means you hear fans and drives spinning up but no windows sounds then it's likely a hardware problem more serious than a video setting or bad monitor connection.


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#6
December 3, 2013 at 15:10:27
Thanks for the info

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#7
December 3, 2013 at 22:24:21
You're welcome. I hope it helps.

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