Compaq CQ610-110SA won't boot, access BIOS or read boot disc

March 25, 2012 at 08:13:13
Specs: Windows 7

My sisters laptop is a Compaq Presario CQ610-110SA. The Operating System is Vista.

She left her laptop turned on with some web pages running (not sure of all of them but one was Facebook), there was also a DVD in the drive. The laptop turned itself off and now it won't boot up. It turns on and we get the "Compaq" logo page at the beginning but it won't go any further.

I'm unable to access the BIOS or Safe Mode. Any instruction I give it, it just does nothing.

The power works fine, the battery is fine, I've inspected the RAM and Motherboard, they're clean and installed properly.

I have a boot disc of Windows 7 and XP Pro. I've tried installing both but the laptop won't read the discs. It sounds like it wants to work but again, doesn't go any further than the first company logo start page.

Any suggestions? (Thank you, by the way!)


See More: Compaq CQ610-110SA wont boot, access BIOS or read boot disc

Report •

March 25, 2012 at 16:14:57
Hit esc when you see that logo. Is there anything behind it?

How do you know when a politician is lying? His mouth is moving.

Report •

March 26, 2012 at 23:18:51
Did she happen to have left the laptop on a bed or carpet or anything else that might have blocked the air intake on the bottom of the laptop? The reason why I ask is that since the laptop turned off by itself, it may have seriously overheated and damaged either the CPU or the Chipset.

Report •

March 27, 2012 at 03:28:45

She took it into a repair shop about an hour after I posted my first message here!
Turns out, it's either the RAM sticks or the slots they go into. They managed to get into the system again by removing the back and switching the two RAM sticks around (something I almost tried, now I'm kicking myself as it could have saved her the money)

Once they work out if it's the RAM or the actual slots, they're going to repair it.
From what I understand, the HDD is fine.

Thanks for all the repsonses :)

Report •
Related Solutions

Ask Question