clean up computer memory

August 9, 2016 at 16:52:24
Specs: Windows 7, 2.5
97.5 memory and most files have been moved to cloud, on this HP what is using up the memory?
Is there a dependable program to clean this computer so I can load windows 10.

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#1
August 9, 2016 at 17:05:30
Open Task Manager (Ctrl-Alt-Del keys). Look under Processes tab and see what is using all the RAM. I assume you realise that System Idle Process should give a high reading (sorry but some folk are not aware of this).

Files do not use RAM so putting them to cloud does nothing. It is programs that use RAM.

You could have malware. I recommend you run these three programs in the order given - they often find what antivirus programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


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#2
August 9, 2016 at 17:17:29
Are you confusing memory with storage?

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#3
August 9, 2016 at 18:19:00
Aha. Re #2, if by memory you mean hard drive storage space (rather than RAM) then my #1 does not apply. See this:
http://www.computerhope.com/jargon/...

If you mean the hard drive then let us have the total and free space figures for the drive and whether it is in a single partition. There's no program that safely reduces the file count. If you remove anything but your own stuff (eg. Documents, Pictures, Music, Videos) then you are risking the integrity of the system.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
August 9, 2016 at 18:48:31
1.78 GB free of 7.43 GB drive C is what it reads

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#5
August 9, 2016 at 19:04:55
Where does this fit in with the 97.5 you originally quoted?

Always pop back and let us know the outcome - thanks


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#6
August 9, 2016 at 21:05:15
You've only got a 7.43 gig partition as Drive C:? Forget about acquiring space by cleaning it up. (Well do the malware scans 'cause you don't want that no matter how much space is left.) You need to make a larger partition or, even better, purchase a larger drive.

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#7
August 9, 2016 at 21:42:06
"1.78 GB free of 7.43 GB drive C is what it reads"
Not possible, Windows 7 uses more space than that, in fact I believe at or near 40GB is the minimum. Please review and let us know the details again. Give us the dive sizes and free space from Computer and the drive/partition sizes from Disk Manager.

You have to be a little bit crazy to keep you from going insane.


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#8
August 9, 2016 at 23:59:25
Where are you reading this? It looks more like a RAM readout.

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