CLASUS MORE S500 laptop BIOS password

Clasus / More s500
July 20, 2010 at 05:29:59
Specs: Windows XP, 1Gb
Hello, I have a CLASUS MORE S500 laptop with a PhoenixBIOS 4.0 Release 6.1 and I need to acess the BIOS because it asks me for a password that I don't have.
I've tried to talk to the tech support @clasus and they couldn't help me). I can't boot from a CD or USB device because the boot sequence is set in a way that it always boots from the HDD, therefore I can't boot it.
Would someone please assist me in this matter?

See More: CLASUS MORE S500 laptop BIOS password

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July 20, 2010 at 06:11:21
BIOS passwords are there to discourage theft of the laptop. The fact that you don't have the password for that laptop may indicate the laptop was stolen.

If you can prove rightful ownership of the laptop then the tech support CAN help. The usual method is to physically send the laptop back to the manufacturer for a password reset.

If you are not the legal owner then I suggest you leave CN.

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July 20, 2010 at 06:38:09
(thank you for your attention)
I bought the laptop from the CLASUS store in my country, and have proof of it. but the 3 year warranty period is over and they told me that I'll have to take the computer there and they'll "see what can be done, because we [at clasus] don't usually put passwords on the BIOS" and obviously pay for the "intervention" (wich I find to be abusive... I mean, I bought the laptop and now will have to pay to have the password removed?! it is a laptop not a mobile phone locked to an operator) this is why I am trying to solve the issue myself. I believe it is unfair that I have to pay someone to remove a password that souldn't be there in the first place.

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July 20, 2010 at 06:59:41
You, or someone using your laptop must have placed the password on there.

I won't debate the logic behind BIOS, hard drive and other passwords. Suffice to say that BIOS passwords are pretty much an industry standard. If the method to reset them was out in the wild it would defeat the purpose of having them in the first place, which is hardware and data security.

In the three years you have owned this laptop you have never found the need to enter the BIOS screens?

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July 20, 2010 at 07:28:21
Laptops do NOT normally come with a bios access, system access, or hard drive access password enabled on them. Some user of the computer has to enter them.

We have been told all sorts of reasons for why a user doesn't know a password, and in the vast majority of the cases, we suspect the laptop was stolen, especially in the case of system access or hard drive access passwords, or the person is trying to access something on a computer that is not their computer.
If the laptop is truly yours and you have forgotten the password, then you're going to have to pay the fee.

If you're looking for some illegitimate way to remove the password, the rules of this web site do not allow us to tell you a way of doing that.

If you are trying to boot from a CD or DVD disk, or a USB connected drive if your bios is capable of that, and the bios is not presently set properly to do that, you probably do not need to get into the bios. There is probably a key or key combo you can press while booting that will allow you to select one of several devices to boot from - that doesn't change the boot order settings in the bios permanently. There may be a line on the screen while booting regarding that, or see the Owner's or User's manual for the model.

You can't boot from a USB flash drive unless the bios is capable of that and unless the flash drive has been made bootable by placing certain data on it.
You can't boot an existing 2000 and up operating system installation, in any case, that's on an external hard drive because of Microsoft defaults.

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July 20, 2010 at 07:30:45
it is possible that someone during this time placed that password... I never had the need to enter the bios so I can't say that this is the case...
The laptop worked perfectly during these four or five years I've had the laptop (I have a normal PC to wich I use on a daily basis, the laptop wasn't submited to that kind of usage) the problems started about 6 months ago, random crashes here and there, iexplore stopped working, installed firefox wich also stopped working, office (original software, activated and updated) stopped working, media player stopped working in the middle of a song and never worked again, explorer.exe started to crash too often (once or twice every half an hour) and so on... my Win XP is original, activated and was up to date... I can turn on the laptop and it loads the O.S. but the system is too unstable and impossible to work with, this is why want to format it.
It has been a nightmare

I have only 2 options: F2 to enter setup and F12 to boot from LAN as stated in the users manual
And the laptop isn't stolen... I bought it from the store (unless they sold me a stolen laptop wich came out to the market that same week)

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July 20, 2010 at 07:50:51
If the bios is not presently set to boot from a bootable CD or DVD disk if present while booting (if it is, you will see "Press xxx key to boot fron CD" or similar - you must press the stated key while that line is on the screen), see your Owner's or User's manual. There is almost always away of selecting an optical (CD or DVD) drive to boot from while booting without you having to go into the bios and change boot order or similar settings.

If you do manage to remove the password eventually, DO NOT flash the bios !! Flashing the bios is NOT a fix-all ! If it worked fine previously and if you have not changed the cpu or ram installed, your problems have nothing to do with the present bios version.

Test the hard drive BEFORE you attempt to re-install anything on it. If it's failing, you need to get yourself another hard drive.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If the hard drive is a Toshiba model, they do not have diagnostics for their drives.
Seagate's diagnostics can be used to test any brand of hard drive.

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July 20, 2010 at 15:17:10
"When a laptop is locked with password, a checksum of that password is stored to a sector of the FlashROM - this is a chip on the mainboard of the device which also contains the BIOS and other settings, e.g. memory timings. For most brands, this checksum is displayed after entering an invalid password for the third time.

The dramatic 'System Disabled' message is just scare tactics: when you remove all power from the laptop and reboot it, there are not new penalties such as additional passwords, locks and so on. From such a checksum (also called "hash"), valid passwords can be found by means of brute-forcing. Another method commonly used is that instead of a checksum, a number is displayed from which a randomly generated password can be calculated. Quite often, vendors also resort to storing the password in plain text, and instead of printing out just a checksum, an encrypted version of the password is shown. Either way, my scripts can be used to derive valid passwords with the hash."

I managed to find a script wich allowed me to retrieve a "forced" password. I entered the BIOS and cleared the password.

Best Regards

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July 20, 2010 at 23:15:42
You didn't mention you had tried various passwords.
Many bioses only let you try to enter a password a small number of times. That's nothing new. Usually all you need to do is reboot and try again.

Regarding the latter part of your post, that's one of the illegitimate methods I talked of.

Test the hard drive BEFORE you try to re-install Windows.
If the hard drive is failing you need to get another one before you waste your time trying to reload Windows.

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