CDRW needs help, won't read discs

Dell / Dimension 2350
November 13, 2012 at 09:57:06
Specs: W XP Home, Celeron 2.00 GHz 256 RAM
My CDRW drive won't usually read discs of any kind, but I know it's not dead because it'll boot to a Ubuntu disc at startup with the disc in the drive. I see it in the device manager, working properly, can't update the driver, nothing better found, have uninstalled from there and rebooted, says new hardware is good to go, but still won't read discs. I put in a disc, light comes on, blinks for awhile then stops. In My Computer, I open the drive and nothing's there (doesn't see the contents of the disc). Safe boot doesn't help, either. Any further steps to make it work again would be appreciated. I read somewhere on the net about the registry upper/lower limits? Might that help?

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#1
November 13, 2012 at 10:49:11

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#2
November 13, 2012 at 18:02:23
Didn't work, says "Media in CD/DVD drive is not readable", but is on another computer. Strange thing- if I put the Ubuntu disc in while windows is running, it reads the disc (asking how I want to proceed with installing/trying Ubuntu). If I put in the Windows re-install disc (from Dell), press F12, select IDE CD-ROM drive, it boots as normal to Windows, not the re-install disc. What's next?

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#3
November 13, 2012 at 23:43:51
Hi,

You can try the troubleshooting steps from: http://support.dell.com/support/top...

Else the next thing you need to do is make some changes in registry settings. Following are the steps to delete the upper filter and lower filter which are the settings of CD-DVD drive:-

1. Click the Start button, click Run.
2. In the Open box, type Regedit, and then click OK.
3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
4. Click the plus sign (+) next to SYSTEM.
5. Click the plus sign (+) next to Current Control Set.
6. Click the plus sign (+) next to Control.
7. Click the plus sign (+) next to Class.
8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
9. On the right side of the window, click Upper Filters.
10. Click Edit on the menu bar.
11. Click Delete, and then click OK.
12. On the right side of the window, click Lower Filters.
13. Click Edit on the menu bar.
14. Click Delete, and then click OK.
15. Click File, and then click Exit.
16. Restart the computer normally.

Lets us know the results.

Thanks & Regards
Debbie B
#iworkfordell


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#4
November 14, 2012 at 09:29:22
just an update. In order to run yesterday's Microsoft Try-Fix (which didn't find the problem) and today's Dell Try-Fix, I've had to spend several hours updating Windows. For some reason the Dell troubleshooter isn't working at all. Probably because all the MS updates are killing it, blocking it or confusing it. 'Bout to jump into the Registry. I'll let you know...

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#5
November 14, 2012 at 10:12:56
So I finally got the Dell thing to fly but it reported "No Media" on the first test. Then I navigated to the registry key, but in the right pane there is no "upper filters" and no "lower filters"

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#6
November 20, 2012 at 09:05:16
So I'll just put the drive in the trash can.

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#7
November 26, 2012 at 03:06:42
Hi,

If your system is under warranty, kindly send me the system's Service Tag in a Private Message. Will be glad to assist.

Thanks & Regards
Debbie B
#iworkfordell


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#8
November 26, 2012 at 16:50:40
Actually, the drive in question is A.) Not a Dell and B.) Not under warranty. Thanks.

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