cdrom wont show up in my computer

March 21, 2009 at 17:23:11
Specs: Windows XP
my friends computers cdrom wont work theres an error message when u start up comp. it says "C:windows\system32\ptgcwbsp.dll". it had viruses on it he said and he had another guy try to get rid of them. dont know if thats the problem ive tried many things to get it working, add new hardware pops up everytime i swap out the cdrom for a new 1 so i know it recognizes it. and they shouldn't need a cd to run or driver. im lost HELP!!!

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#1
March 22, 2009 at 09:57:48
What have you done besides replaced the CD drive? I'd start with a Windows Repair. Boot to the Windows CD, select the option to setup Windows, then select "R" to Repair the install.

EEOC


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#2
March 24, 2009 at 22:17:26
Thats still the problem i cant get the cdrom to show up in my computer, so when i put in xp disc to reformat i cant. all i can hook up is the floppy drive and dont know what i can do with that but that at least shows up in my computer

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#3
March 25, 2009 at 07:19:47
Right. Can't do that from within Windows. Did you boot to the CD?

EEOC


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Related Solutions

#4
March 26, 2009 at 00:33:54
How bout "System restore" so that the system will come back to it's original state then Start scanning for the Virus that causing the problem. Or you could reboot the CDrom's driver. I hope this will help. If that still doesn't work try to replace the CD rom with new one. But did you try to change the IDE or the Zata Connector ?

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#5
March 26, 2009 at 03:08:42
I have an idea...copy the xp disk files to a pen drive from some other computer and just run the setup from the files in your computer....it will ask you if you want to repair the window,,,in this way you will be able to repair the window....

......................................................................................
Kind Regards,
John,
Transintl.com


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#6
April 3, 2009 at 12:09:05
lycan, your response makes no sense.

EEOC


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#7
April 6, 2009 at 06:04:04
Jennifer,

I was trying to say that he must try to get the system restored by "System Restore" to the time when the computer didn't have the problem. If that solves the problem then scan the computer with a Anti - Virus. Just to make sure that the computer don't have any hibernating viruses.

But before he does this she can also try to reinstall the Driver of the Cd-rom. I think he can access it by the control panel.

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#8
April 29, 2009 at 21:39:04
Any updates about the problem?

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