Cd/DVD Rom

Dell /
July 22, 2009 at 05:31:38
Specs: Windows Vista
When I put a cd/dvd into my laptop the computer does not recognise the disc. The disc will make the Whizzing noise as if it it loading. I downloaded and installed the drivers from Dell but still no joy. When I try to install updates it says "updates are installed" and it also says Due to code 30 or 39 (not sure) the system won't Install or may be corupted. Does corupted mean a virus? When I went in to look at CD/DVD ROM Drivers the two drivers TSS.... and Hauwei... have two orange warning triangles beside them. I don't know much about computers but any help or advice would be great!

See More: Cd/DVD Rom

Report •

July 22, 2009 at 06:37:12
You don't need to install any special drivers for a CD/DVD drive...they're built into Windows. I don't know what you installed but they're obviously not correct (warning triangles) & probably weren't necessary to begin with.

Is your drive the type that is removable? If you go to the "Safely Remove Hardware" icon in the systray (near the clock) & click on it, does it say "Safely Remove TSSTcorp DVD...."?

Report •

July 22, 2009 at 08:53:39
Thanks for the reply!

In the "safely remove hardware" section it only has a list of 3 USB connections.
When I went into the control panel, system maintenance, then device manager it gives a list of all the hardware, keyboard, mouse etc. And under DVD/CD-Rom Drive it says TSSTcorpCDRWDV... and HUAWEI Mass Storage USB which is my mobile broadband beside each of these are little icon's of DVD player displaying little yellow warning triangles.

Report •

July 22, 2009 at 10:04:22
2 problems. A Mass Storage Device should not be showing up in the CD/DVD category in device manager. And the Splats beside them obviosly indicates a problem.
Reboot your system, tap F8 at boot to get the Win Adv Start Menu. Choose Safe-Mode. Once in Safe-Mode go to device manager and Remove/Uninstall everything you have in the CD/DVD category. Close Device Manager and reboot the system. Let it boot normally and Windows should install your drivers when you get back to the desktop. See if your DVD drive works then.

Report •

Related Solutions

July 22, 2009 at 17:14:13
Thanks for reply!

Update driver says.... "The best drive sofware for your device is already installed" Yet in Properties in CD/DVD ROM it says.... "Windows cannot load the device driver for this hardware. The driver maybe corupted or missing (code 39)" Tried your rebooting solution but still not working.

Report •

July 23, 2009 at 04:06:41
It is also showing:

"File that describes the problem: DMI 20B0 tmp.log.xmlcdrom.inf"

Report •

Ask Question