Cd issue on the computer

Dell Inspiron laptop with intel pentium...
January 25, 2010 at 12:01:24
Specs: Windows XP
my computer wont recognize certain music cds. I need to download this for work and dont know what to do.

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January 25, 2010 at 12:30:35
Scratched disk? CD-RW? My LG drives seem to hate really old (before 2000) CD-RW discs, but my Pioneer drive usually has no problem with them. Do you have an old PC you can yank a cd/dvd drive from?

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January 25, 2010 at 13:55:30
Make sure the disk is not dirty or excessively scratched. If it is dirty, wipe it off radially, not in a circle.
Clean the laser lens on the drive - use a laser lens cleaning CD, or on laptops, usually you can easily clean it when you eject the tray, when there's no disk on it.

Not all media works fine in all optical drives.

All optical (CD and DVD) drive models are a little (e.g. LG) or a lot (e.g. Pioneer ) sensitive as to which media - brands and types of CDs and/or DVDs - will work properly with them. The manufacturer of the drive usually has info about that in the information for the model on their web site, or if you bought the drive yourself, there is often info about that included with the drive when you buy it.
E.g. LG drives recognize many types of media, but the only brand they specify as working fine with all types of burnable disks their DVD combo drives (read and burn both CDs and DVDs) can use is Verbatim.

Your optical drive must be capable of reading the type of disk you're trying to read, and if it is a burned disk that already has data on it, it must be able to read it the way it was recordered. The types of disks a model can read and burn etc. is specified in the specs for the model. e.g. Some burner drives can read RAM or Mount Rainier recorded burned disks, some cannot.
Of course, you can't read a DVD on a CDrom or CD burner (only) drive.

Burner drives are not 100% compatible regarding the way they record.
You should be able to read a factory ("stamped") original CD or DVD, or CD-R or DVD-R burned disk on any computer, but another type of burned disk may not read properly in a drive it was not made in, even when the media type is supposed to work fine in the drive model you're reading it in.

"Scratched disk? CD-RW? My LG drives seem to hate really old (before 2000) CD-RW discs..."

I have seen in reviews on the web that t=est the drives that the one weakness LG drives in general have is they are not as good at reading scratched disks as some others.

I have also seen where R-W disks that used to read fine in a particular model do not read fine as time goes by. Going by that I wouldn't put important data on RW disks if I want to be able to access the data in a long while - use CD-R or DVD-R ones for the best reliability. Some disks are rated achival, or for the data to be retained longer otherwise (e.g. Fuji Photo CD-Rs).

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January 25, 2010 at 16:11:25
Thank you SO much for your thorough reply. Its really strange because my laptop is a 2004 Dell 8600. The CD's I am having a hard time with are new. They were shipped to me from the same company.
I have contacted the company and they said no one else has had a problem that they are aware of. I have run all my updates for my computer (that I know of) and for itunes. My other discs will download just fine.
I did notice these are a little thicker. Very strange. Thank you for your input...computers are not my strong suit.

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January 25, 2010 at 18:06:06
if you can't change the hardware, maybe try different software. I have never used itunes so I don't know what other free software you could try.
I buy a particular type of CD-R, at the local store when they are on sale. I have 2 different programs I use to burn cds. one of the programs works fine the other looks as though the drive doesn't see the cds but, works with other brand cds. So maybe try a different program?


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January 25, 2010 at 21:44:02
If your problem is the computer can't read the problem disks at all....

You could copy the disks on another computer that can read them fine to a CD-R or a DVD-R disk, whichever is appropriate, then use the copies on your computer. That should work fine. Use "Disk at once" or similar in the burning program - copy the entire disk at once - don't just copy the files, because then if the original is bootable it won't boot, because the file that makes it boot is normally invisible to the user. .

If your problem is the computer can see the files on the disk fine, but you can't play them when you click on them, that's a completely different matter. You need to get and load a program that can play those types of files.

If you can see the file extensions, tell us what it is to the right of the dot in the file name.
e.g. music.wav - .wav is the extension.

If you don't see the extension, if you select the file, and RIGHT click on it, select Properties, it may tell you what file type it is
Control Panel - Folder Options - View
Set that to show file extensions, save settings, then look at the disk's contents again and the files will have extensions.

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