CD drive not recognized, cannot restore to factory w/disk.

Hewlett-packard / Hp pavilion dvx notebook...
March 30, 2013 at 16:39:08
Specs: Windows 7 , 64-bit, Windows service Pack 1, AMD Sempron M120 2.10 GHZ, 2.1 GHz / 1788 MB
How do I repair CD drive? My warranty ran out and HP wants to charge me. How do I repair my CD drive to recognize the recovery disks?

Thanks!


See More: CD drive not recognized, cannot restore to factory w/disk.

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#1
March 30, 2013 at 20:02:30
Are you attempting to boot off the recovery cd when you first turn on the unit? The cd's are meant to boot itself or is an image to restore from. Make sure the first boot device is set to cd in the bios or (if you have a key you can hit to change the boot to cd), the idea is to get it to load off the cd before it tries to load windows, so put in the first recovery disk and try to boot off it, without doing any changes, if it fails to boot, make sure the bios is set to boot off the cd first, if that fails you likely have an image and have to use Windows Recovery options to access it.

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#2
March 30, 2013 at 20:11:46
Did u check in BIOS?
Are u sure the boot order allow optical drive to boot first before hard drive?
If it is really bad the optical drive need to be replaced.

You know the real meaning of peace only if you have been through the war.


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#3
March 30, 2013 at 21:37:19
If the recovery partition is still intact then try hitting F11 as soon as you start the computer.

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#4
March 31, 2013 at 02:27:10
I cleaned what I could with a qtip and drive is working, I got it to boot off the disk BUT now it is stuck at the end because after following the instructions and inserting all 3 discs it goes to complete installation and came up as System Recovery Failed.
I had earlier post about problems with validation of my copy of windows and a warning/action box popping up about validating it and entering a new key. I have since called HP and they were going to walk me through installation of my discs but then ran into them not booting. I fixed that issue and now am stuck, I cant get the system recovery screen to go away to use my computer at all, it is stuck on the failure window and gives me three options, to save log, to see details of the failure which opens to a notepad file or to retry, I retried it and started all over again going through the 3 disks again but got the same outcome and am again stuck, I tried shutting it down and turning back on a couple times but goes directly to the same stuck screen!
When I looked through the details I wrote down a bunch of the information which I can detail better later by request, just not sure what all info I would need to give.
Here is what I think based on everything I have seen happen here....the windows validation popups stating I need genuine copy or enter keycode, When I start up I get a battery warning stating my battery is low, I know i need a new one but am plugged in, I have had issues in installation where it said i needed to plug in because i was using battery, which was simply not true, its confused or something, ive had to remove battery and do straight AC then it stopped telling me i was using battery of course, I had to replace battery when shutting down because i cant bring it back up without it.
2nd startup screen says that my system board (00A) is missing information or it is invalid, missing product serial, product name and other product info missing or invalid and to hit enter to continue.

based upon those clues and the fact that I sent my system off to HP and had a CPU replaced before my warranty ran out, found out a tech may have failed to input product information causing the previous two errors/warnings.

taking all that into account, when I did the system recovery and looked at the details of the failure to complete recovery, There were a lot of numbers terms and letters I didnt understand but did understand some that might fit the puzzle as follows:

Component: TDC preinstall diagnostic tools for windows7- TDC
Error found: No OS flagset on unit, please use EEPROM to set ~OS SKU~ value = 2
------------------------------------------------------------------------------------------------------------

Component: TDC preinstall diagnostic tools for windows7- TDC
Timing: Factory Update
Error: RSTONEFUPDATE SKUoptionconfig is invalid, LOC# could not be found in product number or CTO value
Next Step: Please Use EEPROM to set LOC# in either SKU number or CTO Localization code
-------------------------------------------------------------------------------------------------------------
Component: TDC preinstall diagnostic tools for windows7- TDC
Timing: Factory Update
Error: Cannot find RSTONEFUPDATE SKUoptionconfig: 0 in optiondashcode.ini
Next Step: Please use EEPROM to check that LOC# is either in SKU number or CTO Localization code is correct
---------------------------------------------------------------------------------------------------------------
Down a ways is more with these numbers, there is these numbers all through this note
[22.56:26.47]---------------------------
...
***CTO Error condition has been dtected in [factory update] phase!!***
[22.56:26.47] Suggest to create PIN-log and send to TWN PDC NB-Prein PM for further analysis...

[22:48:47.36] Starts [create RSTONEFUPDATE.ini ]

Volume in Drive C has No Label
Volume Serial Number is xxxx-xxxx (thats numbers and letters)

Set UIA Error Code to 951
Starts [fixups]


SO, That is what ive grabbed from the notepad on the failure to recovery of system from boot discs, and am now stuck!! I saved logs from both trys, saved them to my external drive and now im on my daughters vista laptop trying to figure this mess out!!

I hope someone can help me make any sense of it all I dont get what the EEPROM is or the CTO or LOC# or some of the other terms, but did notice that it is basically saying that the product info, serial numbers etc. are missing or invalid, so im trying to figure out what im to do at this point?? What now? Is there a way to abort or continue recovery being stuck on that screen? a secret key? If someone can help me I would greatly appreciate it! thanks in advance! If you need more info just tell me ill do my best to return that info to u asap thanks.

Thanks!

I should also mention that the above from the log notes are in order found but there is a lot of info, numbers and letters and such in between here and there that I ommitted. I picked out what I understood and thought might be important, if there is something specific u want to know if its there ask and I will do my best to check and let u know.


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#5
March 31, 2013 at 05:17:13
Try to see if it has a built in recovery partition as suggested above. Either your recovery disks are corrupt or there is a hardware problem on the computer. Have you tested the ram or done a hard drive diagnostic. How old is the unit, any info will help.

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#6
March 31, 2013 at 10:51:25
Am I the only one having trouble reading #4 above? The text spills over the edge and the punctuation and formatting are negligible.

Can you enter Windows 7 by any means? Try Safe Mode. Windows 7 allows you to change the installation key once inside.

When performing a factory restore you need to remove any and all non-essential hardware. Printers, scanners, external drives, add in cards, etc. Use the keyboard and mouse that came with the computer.

Did this computer come with Windows 7 pre-installed?


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#7
March 31, 2013 at 11:15:54
It is a HP Compaq Presario CQ61-411WM, a laptop PC and I bought it with windows 7 Home Premium service pack 1 its a 64bit.

It has the system restore built in but I purchased the Recovery Discs because I thought that using those would fix my problem with the validation and System Board (00A) problem.

However, it did not. The system restore failed to complete, it got to the end and message came up saying Failed leaving me 3 options to even exit that screen. There is no cancel button nothing. First option is Retry--second is Details--or Save Log

So I saved the log, twice because I retried it and it failed again in which I saved it again, I viewed both details and says the same thing. I have both on my external drive/passport, i saved them there.

I tried to push power button to shut it down and when I turn it back on it goes to that fail screen again. I tried the f11 and f9, i was able to get to the boot manager bios screen and tried to get to windows but cant am i doing something wrong?

Thanks!


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#8
March 31, 2013 at 11:31:48
This is confusing but I think I may have something. If you sent this computer to HP because the CPU cooked and they put a slighlty different CPU in, your recovery disks will no longer match with it and can cause all the errors. If you press F8 at startup, see if you can log in "safe mode" as suggested. If you cannot log in, restart the computer, tap F8 again to get back to the menu screen and select "Repair your computer".

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#9
March 31, 2013 at 11:50:55
Windows has a built in system restore, it is not the same as the recovery disk from the manufacturer or recovery options installed in the programs menu from the manufacturer. Windows system restore lets you restore the computer to an earlier time, the manufacturers recovery usually gives you some restore/repair options and the option to reinstall (but saving all your data) or the destructive/factory restore which wipes the hard drive and reinstalls it all back to the day you bought it. It can get confusing keeping these straight. If HP did not use the same chip as stated, that could cause the manufacturers disks and recovery partition to fail. So whether this is failing from bad software or bad hardware is a mystery.

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#10
March 31, 2013 at 11:55:53
If at the end of the day none of the recovery options will work then you may have to try installing off a disk from a friend (someone usually has a disk, what you need is the license key which is usually on the bottom of the laptop, sometimes under the battery.) If that too fails, then you will have to start testing hard ware. At this time it is difficult to to tell if your recovery disk/partition in no longer valid or if it is failing from a hardware problem. Try the safe mode stuff first, I'm interested to see if you can get to it. The system board problem may be preventing the install too.

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#11
March 31, 2013 at 13:10:47
As you needed to do some q-tip work on the drive to get the disks to load I am wondering if the drive needs replacing.

Always pop back and let us know the outcome - thanks


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#12
March 31, 2013 at 17:34:35
I have tried to restore with pressing the F9 button 2 times and it didnt work, it still gave me the missing info messages. So I thought the discs would do something different, I just did a factory restore and am stuck but was able to turn it on and press ESC right away and went to F10 and am currently running a Primary Hard Disk Self Test its in full test right now, it did quick test and Hard disk test Passed, I am thinking the full test will say the same. Not sure if this will tell me anything since I am not even sure what the test is to accomplish.

Thanks!


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#13
March 31, 2013 at 17:40:23
it seems all i can get to are the BIOS and recovery screens I cant get back to the windows and desktop because it hadnt finished with the factory recovery yet (Failed)
If I can ever get back to at least where I started and still have issues with the validation I seen a website that tells me exactly what my issues were and that it could fix it by downloading their link. It was error fix.com/windows has anyone been to that error fix site? is it safe/credible?

Thanks!


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#14
March 31, 2013 at 17:57:59
Someone may have accidentally tried downloading a different version of Windows at some point, I have found out. and since the log labeled CTOERROR.fla says
Current Edition is:
Current Edition: HomeBasic
The operation completed successfully.
Component: TDC preinstall Diagnostic tools for Win 7-TDC
Error Found: No OS Flagset on unit, please use EEPROM to set ~OS SKU~ Value=2
Component: TDC preinstall Diagnostic tools for Win 7-TDC
Timing: Factory Update
Error: RSTONEFUPDATE SKUoptionconfig is invalid, LOC# could not be found in Product Number or CTO value
Next Step: Please use EEPROM to set LOC# in either SKU number or CTO Localization code.


So, what does all that really mean, because I guess I dont understand other than to me it sounds like it thinks I have Home Basic version when I know my original is Windows 7 Home Premium Service Pack 1 64 bit edition. Someone certainly must have tried to download (kids) a different edition (Home Basic) if this happened how do I fix it to be Original 7 Home Premium?
I also think maybe since that happened HP may have not known this and entered wrong or invalid info if any at all is why it says SKU config is invalid, I am not sure what the LOC# means or the EEPROM means??

Thanks!


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#15
March 31, 2013 at 18:05:10
I have a key but it is on bottom of my computer and some of the letters/numbers are worn off and not readable so the key does me no good. Yes it has a built in partition. and I have tried to restore several times without discs but it always went back to same issues. this is all too confusing and getting moreso the further i go, I would really like to figure out how to repair this thing because when it is in working order it has been a really good computer for me.

Thanks!


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#16
March 31, 2013 at 19:14:31
Did you try Safe Mode by tapping F8 at start up?

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#17
March 31, 2013 at 19:45:51
Yes. I tried to retry boot from disc again since that was my only option besides the tests in the BIOS . All tests passed. But when I tried the boot again it got to the welcome to system recovery screen (the start of factory restore screen) and a warning popped up that said I was using battery power (but im plugged in ???) it said to plug in AC power and press ok, My cord was fine and plugged in I clicked ok but it still kept telling me that, last time i did that i removed battery and it would continue through its process. But I of course have to put battery back in for it to turn back on from off. Anyways, the mouse pointer started to act dumb and I couldnt get it to point to ok to continue. I waited for a while...nothing, so I hit the power button and replaced battery so it would power back up and now I have a black screen and it powers on but nothing happens just black screen! Im done! I have no idea what the heck is wrong now, Im probably going to have to just get a new one all together now. Or spend some money trying to get it diagnosed and fixed somewhere??

Thanks!


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#18
March 31, 2013 at 20:43:16
I recommend you tell the tech's about your defective cd rom, then ease them into the system restore failure, followed by a failed factory restore, after resolving the cd rom problem with the q-tip. Then you can go on to the battery removal/re-install, on/off/mouse pointer issue, while pointing out the logs. I see several mentions of F8 and trying safe mode only to hear back F9 and F11 are not fixing the issue? I now realize you have other posts on this issue as well. At the risk of further confusing the matter. Good luck.

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#19
April 7, 2013 at 00:48:56
With all my efforts I ended up with a black screen and no options left, so now its going to have to be sent to someone to be fixed or rebuildt or something, I ended up leasing a new laptop, I went with a HP again but this time a Pavilion Dv7 with Windows 7 64 bit and am falling in love with it. My old one be a good one if someone wants to rebuild it back into a good working OS I guess, so I guess I can see how much I can get for it or have someone fix it for one my kids....so fed up with fighting with it that I haven't even tried looking into what to do with it. Thank you everyone for your help though.

Thanks!


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#20
April 7, 2013 at 12:18:30
Pity we were able to give you sufficient help to sort this - sometimes it is not possible to do so from afar. If you do get it fixed then it would be very useful if you can pop back and let us know what turned out to be the cause of the problem.

Good luck

Always pop back and let us know the outcome - thanks


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