CD drive keeps clicking. won't play

Dell / XPS M140
January 10, 2009 at 20:03:44
Specs: Windows XP, Intel Pentium M (1.73 GHz) RAM installed: 512 MB
Hello to anyone who can help,

When I put in an audio CD it will not recognize it and just clicks away, until it stops clicking and takes no action. I can play DVD's fine but not audio CD's.

The CD drive does not show up in My Computer.

I went through this whole mess already when I first got my computer and it had a warranty. I called tech support and they took me through the process of taking my computer apart, reinstalling and all that fun stuff. I am willing to do that again, but I do not remember how to do that. If you could help me I would love to hear a solution.

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January 11, 2009 at 00:56:47
Is this one device - a dvd drive?

If so, my first step would be trying a dvd (not cd only) cleaning kit. Here in the UK they are available for £1 from cheapo stores.

Good Luck - Keep us posted.

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January 11, 2009 at 16:54:48
The device is a combo drive cd/dvd. It can read and rewrite...

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January 11, 2009 at 17:20:02
hello. first of all if it can read a dvd then it doesn't need to be cleaned. is it possible that your audio cds are scratched? i had a combo dvd and cd burner that was like that. it is also possible that the cd drive portion drivers are missing. im not sure how to remove and uninstall the drive. is it a laptop or a desktop computer?

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Related Solutions

January 12, 2009 at 13:27:36
The computer is a laptop and all the drivers have been updated and are in working order as far as I know. I have been through all the drivers and reinstalled/ checked for updated drivers for all CD/DVD related drivers. The CD's I have been using are brand new and have no scratches.

I am not sure how to proceed from this point forward? As I said I have been walked through the process of (reinstalling/ rebooting?) the entire CD/ DVD combo before and was wondering if there is an easier way of doing it without taking my computer apart again (although I would if I have to). I went through this process 3 years ago and have forgotten since then.

Any suggestions?

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January 12, 2009 at 21:27:19
ok. sounds like a laptop with a built-in dvd\cd-rw drive. I have a laptop with one that i can pull out without taking it apart. the dell website,, has a support section that should give you the users manual that shows how to remove certain sections of the laptop. my old laptop had one of those. im also working on a dell laptop with a bad LCD screen. im going to remove it and replace once i can buy a new screen for it. but anwyays, check the support section for, specifically, the repair manual. if you cant find one there, perhaps there is someone who is familiar with dells who can lead you through it, im not familiar with dell laptop case design.

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January 12, 2009 at 21:36:34
ok on second thought i found the section you are looking for. just click on the following link:

this is the troubleshooting page for the dvd\cd-rw drive. just troubleshoot for your drive and make sure the disc you are using can be read by the drive. then go from there. there is a large section on specific dvd\cd-rw drives. if you are having trouble, please post the make and model of the drive and I or someone else can find the information you need.

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January 13, 2009 at 09:26:50
Thank you for your responses so far. I have not been clear in what my real problem is, I guess. The CD drive does not show up in My Computer and I cannot access the drive because it does not show up as being present in any part of my computer. I can only get to the CD player in Device Manager.

Previously, I had been through this problem before and I ended up having to reboot and go through (safe mode or bios or something I forget at the moment). I don't have a great working knowledge of computers. I wouldn't mind any solution tot the problem. Perhaps I should post in the software portion of this site?

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January 15, 2009 at 10:51:03
If the drive isn't showing up in My Computer, then how are you able to view DVD's?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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January 16, 2009 at 16:24:53
The drive I am referencing is a combination drive. The DVD portion is still viable, it still reads and plays DVD's but not CD's. I can access the parts of the device that are DVD related, but not the CD parts.

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