CD drive fail in new PC

Hewlett-packard / G5225 uk
February 23, 2011 at 09:56:54
Specs: Windows 7, 3GB
I bought a new PC in November and in the last week the CD/DVD drive has stopped working. It opens and closes but cannot read any CDs or DVDs. It makes a noise as if trying to read the CD when you first insert it, then stops after a couple of seconds. If I click on the DVD drive in My Computer, it asks me to insert a disc, even though there is already one in there.
My boyfriend thinks the disc reader is broken and will need to be replaced. Can this be possible after only 3 months and infrequent use? The computer is under guarentee but I just can't believe something would need replaced already. Is there anything else it could be?

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February 23, 2011 at 10:13:12
I have seen brand spanking new PCs, laptops and servers fail right out of the box...yes it is possible with all the cheaply made components being manufactured these days.

1. Try various CDs and DVDs media to see if ANY read at all.

2. Try a CD/DVD laser lens cleaner:

3. See if there is a firmware update for that CD/DVD ROM device on the PC manufacturers website.

If those don't work, the DVD/CD ROM could be bad or have a bad cable connection.

Just another stupid saying...

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