CD Burner will not recognize blank discs

Hewlett-packard / Pavillion dv 2500
July 21, 2010 at 16:14:01
Specs: Windows Vista
I try to burn discs and my computer won't recognize the blank disc. I put one in and it says "please insert a blank disc." I've tried several different brands/types and just bought new ones to try. Still not working.

A couple days ago I managed to get it to burn ONE track onto the disc and then it automaticall ejected it and said "burn error."

The drive is called a Mats---u or something like that. HP wants to charge $50 for one time fix...anyone know a way I can fix it for free?

Thanks for your help!

See More: CD Burner will not recognize blank discs

July 22, 2010 at 06:46:15
Sounds like your cd drive is bad.

You can buy one on line for around $25 US.

Chuck Norris was once asked why he doesn't use an iPhone, he responded, "Same reason I don't use tampons."

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July 22, 2010 at 07:11:41
Or try to clean the laser lens. There are usually two lasers in a combo drive. One each for CD & DVD. The Laser for each wavelength can modulate the intensity of the beam to match the job. Reading a disk requires less power than burning.

So, either the laser has lost some capability or the lens is dirty and filtering the beam. You can't fix the beam strength but you can clean the lens. Either get a lens cleaning kit, or partially disassemble the drive to access the lens.

I use a Qtip and rubbing alcohol.

If the problem exists with both CDs & DVDs then the lens is probably the reason. As was pointed out, burners are cheap. Look at the link below. Be aware there are two interfaces. IDE ATA or SATA. You must get the one you have connections for.

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July 22, 2010 at 07:36:19
Oops - Response 2 was not here when I started this post.

"Product: Hewlett-packard / Pavillion dv 2500"

Your model is Pavilion dv2500

Eject the tray, and when no disk is on the tray, clean off the laser lens with a tissue or soft cloth.

If that doesn't help, you need to replace the drive.

Matsushita a.k.a. Panasonic, but you don't necessarily need to get the same one. (Filtering software used on this site sometimes removes the h-i-t )

Maintenance and Service Guide

How to remove the drive is in that.
There are several possible part numbers of optical drives listed in that.
You can buy any laptop optical drive module that will fit in a dv2500.

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July 22, 2010 at 07:44:48
I didn't realize this was a laptop. Same issues still apply but compatible drives are more expensive. Try cleaning the lens.

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July 22, 2010 at 10:17:33
"I didn't realize this was a laptop"

Been there, done that.
I have learned that when it's something such as a Pavilion or a Presario or an Aspire model that can be either a laptop or a desktop computer, to search with the model number to see which it is, rather than typing something that may not apply.

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July 22, 2010 at 14:16:01
I appreciate your guys' feedback! I ended up just buying an external burner..not expensive and it does DVD's so it's still a good deal.

I don't need to really use my E: drive can I remove the drive..or disconnect from the comp so it doesnt read it anymore?

Thanks again

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July 22, 2010 at 15:05:43
You may still need it for OS installation. Doesn't the drive still read disks that have data on them? Check your BIOS options to see if your laptop is capable of booting to and external USB optical drive.

At any rate if you remove the drive you will have a hole in the case where dirt/dust can enter. No advantage.

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July 22, 2010 at 15:19:17
Sure, you can use an external optical drive, but then your laptop is not as portable if you have to take that along with the laptop.
(If you never take it anywhere, then why are you using a laptop?)

Things you need to know about USB connected external drives:
See Response 1:

The same things that apply to external hard drives apply to external optical drives.

There are two types of external optical drives - smaller ones, primarily used with laptops, and larger ones, that use a desktop sized optical drive in them. The latter type requires an external power adapter to be connected to the external enclosure.

If E is your defective optical drive , you MAY be able to set the bios so it isn't recognized. Otherwise, you disable it in Device Manager in the Properties for the one drive.
Or look at the directions in the manual I pointed to (see Response 3) and remove it.

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