Cant transfer files to/from CnMemory USB HD

December 21, 2009 at 13:06:32
Specs: Windows 7
Hi, I bought an external HDD "CNmemory 500GB" it was working great, until when i transferred some files and it couldn't be transferred. when i paste the files in the HDD it goes until somewhere and suddenly freezes while transferring "shows like 10 seconds remaining or 5 seconds and stays like forever". i formatted, changed the case, checked for errors, scanned by Kaspersky and malware bytes. still no use. can anybody please help me?

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#1
December 21, 2009 at 15:32:46
So, you formatted the external drive? When the drive is connected does it appear in Computer or Disk Management?

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#2
December 22, 2009 at 03:51:19
Yes, i formatted. it appears and i can fully play all the files in it. but can't transfer anything

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#3
December 22, 2009 at 06:05:39
Do you mean you can't cut/copy from the drive and/or write to it?

Check the properties of the files you are attempting to work with. Right click on a file and choose properties. If a file is marked as read only then you can't cut it. The drive itself may be protected in the same manner.

Is this a new occurrence?


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#4
December 22, 2009 at 07:07:38
i can't copy nor write to it.

I checked.. it's not read only, every file is the same..

Yes.. first it was ok then it became like this


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#5
December 28, 2009 at 11:22:12
nobody? :(

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#6
December 28, 2009 at 12:44:09
"I checked.. it's not read only, every file is the same".

What exactly do you mean by that?

If this external drive came with backup software already installed you may need to check that software for permissions. It may be locking the files.

Integral backup software on external drives is very common.

The software would be on a separate partition that wasn't affected by your format. Read the manual for the drive.


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