cant see hard drive

Custom / CUSTOM
April 22, 2018 at 14:02:30
Specs: windows 10, i3 / 8 GB
Hello, l have an external storage hard drive says its unformatted, l cant see my files and cant see hard drive in my computer on my laptop. How can l see/save my files. with out loosing them by reformatting the drive, its a 2 tb hd and 3/4 full

If only all computers were easy it fix or never went wrong, we'd never have forums to help

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#1
April 22, 2018 at 15:15:30
Was the drive working then you suddenly got this unformatted message?

Is the drive the same on other computers?

Always pop back and let us know the outcome - thanks


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#2
April 22, 2018 at 15:53:52
Does the drive not show up in Disk Manager?

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#3
April 22, 2018 at 15:55:35
Tell us what it says in Disk Manager. It is possible that you just need to assign a drive letter.
Knowing what it says will help greatly.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
April 22, 2018 at 18:16:06
Try running RECUVA to recover your data/files from the ext. drive:
https://www.ccleaner.com/recuva

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#5
April 22, 2018 at 21:25:19
sluc: Doesn't Recuva require you to do a quick format before it works on a drive?
If so then maybe putting it off until other possibilities are exhausted?

You have to be a little bit crazy to keep you from going insane.


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#6
April 23, 2018 at 05:24:41
Fingers, no format is needed for recuva to work.
This weekend my brother tested it on a internal drive that was reported as not formatted.
RECUVA will scan all sectors for file fragments and reports what files are complete or the percentage of recovered file-data.

You have the option to look for certain file types at the start of the scan; pictures, documents, etc.. or any file type.
It can take a long time before a scan is complete. On a 2TB drive could take hours.

I have used it in the past on one of my failed HDDs.

message edited by sluc


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#7
April 23, 2018 at 11:32:18
Hello Everybody, l have just check in Disk Manager, and yes it does show up there

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#8
April 23, 2018 at 11:53:19
Is the drive the same on other computers?

Always pop back and let us know the outcome - thanks


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#9
April 23, 2018 at 12:56:13
When l look on This PC, it doesnt show the Hard Drive is there. and in Disk Management shows as has just 16384.00 GB Healthy (GPT Protective Partition)

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#10
April 23, 2018 at 14:22:41
Since it shows GPT Healthy partition then you are in good shape. If it was unformatted or raw then not as good. You can right click on it in Disk Manager and assign a drive letter with one that is not being used (NOT A or B because reserved for floppy or C because it is your primary system partition), typically D, E, F, etc. It should then show up in Computer/Windows Explorer.

You have to be a little bit crazy to keep you from going insane.


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#11
April 23, 2018 at 14:30:22
I would still like to know if your drive works on other computers. The answer to this will tell us whether the problem is with the drive or your computer. That is why I keep asking this question.

Always pop back and let us know the outcome - thanks


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#12
April 23, 2018 at 15:34:53
I usually start at the other end of the alphabet when assigning letters to external drives; so as to avoid possible shifting of previously assigned drive letters from the other end... So I start with Y and work backwards. I leave Z alone as I think it is occasionally assigned by default to something else...?

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#13
April 23, 2018 at 16:49:48
Fingers and Derek, thanks for your reply.Flingers, as l said before, l checked Disk Management shows as has just 16384.00 GB Healthy (GPT Protective Partition), l right clicked on the drive in Disk Manager to assign a drive letter, but t was shaded out, so couldnt select it. l also checked on old copy of EaseUS Partition Master, which gave the following details of the drive;-

File System...........Unformatted
Capacity............1.82 TB
Uesd.............1.82 TB
Unused............0 bytes
Status...........None
Type..........GPT Data Partition

Derek l have no other computer to check the drive on, only my laptop

If only all computers were easy it fix or never went wrong, we'd never have forums to help

message edited by BlueChip


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#14
April 23, 2018 at 16:56:08
Change Drive Letter and Paths' Greyed Out in Windows 10
https://www.easeus.com/partition-ma...

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#15
April 23, 2018 at 17:22:19
Thanks. Try drive on a friends computer.

Always pop back and let us know the outcome - thanks


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#16
April 23, 2018 at 20:49:41
Since EaseUS says unformatted then the drive letter probably will not help. Run Recuva on the drive and save everything recovered to another drive or internal drive. Then format the drive which will assign it a new letter. You may want to try the drive on a friends computer before the formatting though since what it says may be helpful.
If you are nervous about the drive then run Seatools (Seagate) short test on the drive after formatting it.
Be sure to use the Safely Remove Drive feature before unplugging the drive as that is one way the drives file tables can become corrupted.
Remember that all important files need to be on more than one drive for safety and portable drive are fine as long as there is a copy on the computer itself. Otherwise another copy needs to be made and stored somewhere else.

You have to be a little bit crazy to keep you from going insane.


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#17
April 26, 2018 at 10:16:31
Fingers, l have been trying ro use Recuva, but keeps saying; Unable to determin file system type. lve tried servral times but with same answe, when l scan the drive for all files and for everything on the drive.

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#18
April 26, 2018 at 16:29:26
Make sure you reply to all suggestions.
Did you try post #14?

Derek suggested you try the drive in another comp, no need to bolt it in, just cable it up or put it in an enclosure.

See if you can read the drive?

If you cant, now use Recuva.


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#19
April 26, 2018 at 17:30:38
As the original post said external drive I was assuming it was a USB drive.

Always pop back and let us know the outcome - thanks


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#20
April 26, 2018 at 18:35:26
Wait for other opinions but if Recuva does not see file format then you may need to format it BUT it is IMPORTANT to do the Quick Format which does not overwrite anything. Then run Recuva again to see if it finds anything then.

You have to be a little bit crazy to keep you from going insane.


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#21
April 28, 2018 at 03:56:28
l have just tried connecting the Hard Drive to another laptop, to see if l can see drive. but found that makes no difference, still cant see Hard Drive. Later today l will try what fingers said by using Quick Format then using recuva software, as as l said before, l cant recover files using Recuva, as it says "Unable to determin file system type".

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#22
April 28, 2018 at 05:16:21
Ive managed to give the Hard Drive a Drive Letter P:. I used EaseUS program, it was shaded in been trying all sorts. The Hard Drive shows in Disk Manager now, but doesnt show any Total or Used Space. When you click on the drive, it shows "You need to Format disk, to use it" .
When l try to use the format, using Quick Format like Fingers said, it says it will eraze all Data, if l did that l wouldnt be able to recover ?

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#23
April 28, 2018 at 06:11:26
Step 1: Try different USB ports.

Step 2: Go into Disk Management, right click on P drive > Properties > Tools, click on > Check.

message edited by Johnw


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#24
April 28, 2018 at 06:25:32
Another way,

How to Run chkdsk to Check & Repair Drive in Windows 10/8/7
https://www.easeus.com/partition-ma...


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#25
April 28, 2018 at 07:40:36
Clearly the disk itself then. See if either of these can see it:

https://www.isobuster.com/license-m...
Although it is mostly used for CDs & Dvds it is very good and the free version works fine. It claims to work on HDDs too.

This one also helped someone out on here against all odds:
https://www.iobit.com/en/iobitundel...
Get free version.

Always pop back and let us know the outcome - thanks


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#26
April 28, 2018 at 08:18:44
25 responses & still no mention of the make/model of the HDD.

The real capacity of a 2TB HDD is 1.82TB (approx 1862GB) & it's listed as such in a couple of responses, but I also see it shown as "16384.00 GB" which is over 17TB.

Since the HDD is technically not 2TB in size & being that it's an external, there is no reason for it to be a GPT Protective Partition. It seems to me there's some info lacking about how this HDD was previously used.

See this: https://www.easeus.com/partition-ma...

message edited by riider


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#27
April 28, 2018 at 21:18:50
As mentioned, try other possibilities first but in Quick Format you do destroy any reference to where the files are stored but it does not overwrite the file locations. This means that it is still possible for Recuva to locate and recover the files. It is also important that you do NOT save anything to the drive including the saved files until AFTER all effort is complete at recovering as much as possible from it. After that is done, then you can copy back the recovered files, just make sure that they are also still saved somewhere else. No program can be 100% finding all files but Recuva does have a good reputation here. You can if necessary try another after it has completed to see if anything else is found. There is always going to be some files that cannot be recovered because they were damaged or the location was overwritten already.

You have to be a little bit crazy to keep you from going insane.


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#28
April 29, 2018 at 03:22:08
I am just started to recover a few files now, I downloaded EaseUS data recovery, I had problems with Recuva, as l couldnt get past the error about not being able to determin file system type. I opened the EaseUS Data Recovery program, and started a short scan of the problem hard drive, as l just wanted to test to see if l could recover any file. l managed to recover 15 files, so now l will tryu to recover more, but lm limited on how many l can recover, as l have only about 250 gb of space free. l have just ordered a much bigger hard drive (4tb), which l can recover the whole problem hard drive files, then reformat the problem hard drive to replace the files there.So far it is looking good.
Thank you All for your fantastic help, l dont know what people would do with out your help on this forum

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#29
April 29, 2018 at 04:42:52
When you have all you can get from the EaseUS program it might still be worth running those given at #25 to see if you can wrinkle out any more. Good luck.

Always pop back and let us know the outcome - thanks


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#30
April 29, 2018 at 05:53:43
All you needed to do was convert from GPT to MBR. See link in #26.

message edited by riider


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#31
April 29, 2018 at 07:56:41
Than you Derek, l will give another scan to check for any more. Rider, thanks, wish l knew earlier, but the drive is a few years old, dont know how much longer before it completely broke down, so a new drive was worth investing in, also good for backing up if run in to more problems in future, lm learning a lot on the forum

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#32
April 29, 2018 at 08:55:55
An external HDD generally doesn't get a lot of use. It's not like a primary internal HDD that's constantly churning away. If used properly it should last for many, many years. I doubt there's anything wrong with the one you have other than the way it was partitioned. You didn't answer WHY a GPT partition was used?

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#33
April 30, 2018 at 00:39:06
this 2tb drive was a drive used on a PVR for recording TV programs, which had broken, so l reformated andused drive as an external storage drive for my laptop. Iwas told to use GPT partition because of it was to be used for my laptop and the size of disk, l dont understand why, but thats what happened

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#34
April 30, 2018 at 00:50:23
What’s the Difference Between GPT and MBR When Partitioning a Drive?
https://www.howtogeek.com/193669/wh...

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#35
April 30, 2018 at 01:27:12
Thank you Johnw, very interesting read

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#36
April 30, 2018 at 12:39:45
From what I know and have read, there is no reason NOT to go with GPT unless your system is old (pre-Windows 7, 32bit, old BIOS or other specific reason) and John's link confirms that. So, no worry there. For those same reasons, on my latest system, I went with GPT for the first time and no problems.
I also agree that any serious problem with a hard drive is a reason to replace it so you are comfortable trusting it.

You have to be a little bit crazy to keep you from going insane.


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#37
April 30, 2018 at 13:31:40
fingers, l have recovered 80% of the files, but they are in clumps of about 100-180gb, spread onare ok 4 partitions of 2 Hard drives give or take, as l dont have room on 1 hard drive. lm glad l order a new external hard drive, as lm getting problems with the 2tb dirve now, making wining noises and cant get any more files of that drive, think its going to fail soon. glad lve recovered most of the file of it, lve checked that they

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#38
April 30, 2018 at 13:54:46
You've done well then. Corrupted files can be tricky to get back at times.

Always pop back and let us know the outcome - thanks


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#39
April 30, 2018 at 21:02:51
Replacing the external hard drive is in my opinion a smart move, especially since it is getting noisy.
I would personally look into replacing the laptop's internal drive with a larger one so you can keep copies on there as well as on the portable for better protection. If not then consider backing up the most important on a series of DVD's.

You have to be a little bit crazy to keep you from going insane.


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#40
May 1, 2018 at 01:48:47
yes, l was thinking of getting more organized in backing up my files, especialy my most important ones on dvd's, thanks again for everybodies help

If only all computers were easy it fix or never went wrong, we'd never have forums to help


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#41
May 1, 2018 at 20:43:44
You are quite welcome. If you choose a Best Answer then the post will be marked as solved.

You have to be a little bit crazy to keep you from going insane.


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#42
May 2, 2018 at 01:36:38
If pennies allow consider an ssd for the laptop. Will make a difference in performance. I tend to favour Crucial drives., often thre are discounted prices on Amazon (especially ion USA site); possibly Egghead too?

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