can't read or format WD EADS 1TB drive

Hewlett-packard Deskjet 6127 inkjet prin...
December 17, 2015 at 16:02:01
Specs: windows 7, 2GB RAM
Trying to help a friend recover this drive. For the longest time I have tried connecting the drive to multiple machines via USB, but non can read. Finally we decided it was time to try reformat it. Well that won't work either, it seems to get to 100% then says the 'format cannot complete'. I downloaded and ran seagate tools. In seagate tools if I look at boot properties, it shows that the used space at 114GiB, free space at 108.7GiB, and Capacity at 223.3 GiB. This sees a far cry from 1.0 TB. Also I have ran the short drive self test and it fails at 40%. When I run the short generic test the outer scan goes all the way to 100% but the inner scan fails at 3%. When I run the long generic test, it ran for several hours but was successful in the end. All tests were run with the drive connected to my laptop via a nexstar usb adapter.

Is the drive toast or is there something I can do.


See More: cant read or format WD EADS 1TB drive

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#1
December 17, 2015 at 16:49:38
Hi once again bccamper
"Is the drive toast"
Doubt it.

"All tests were run with the drive connected to my laptop via a nexstar usb adapter"
Leave it connected to your USB.

If you go into Disk Management, does his drive show there?


message edited by Johnw


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#2
December 17, 2015 at 17:47:33
Some drive adapters don't "like" WD drives... Usually the specs will indicate if this is the case for a given adapter; but not "always".

Perhaps check for any reviews for the adapter(s) you to see if there is WD issue? Amazon may cough up a few reviews, and they may mention the WD problem if appropiate. Just perform a google search for your adapters - and reviews; annd also search in Amazon for the adapters. Reviews will be there automatically if they exist.


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#3
December 17, 2015 at 20:28:18
Hi John,


Yes the drive does show in disk management as a 931.51GB Raw Healthy (Primary Partition)

It even shows in Windows Explorer as drive E


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Related Solutions

#4
December 17, 2015 at 20:36:01
John,

When I click on the E drive in Win Explorer, I get the following message;

E:\ is not accessible
The request could not be performed because of an I/O device.


I wonder if I need to try it in a desktop machine?


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#5
December 17, 2015 at 20:53:50
"I wonder if I need to try it in a desktop machine?"
That has been one of my thoughts as well, worth a try, once we exhaust the many other options.

"When I click on the E drive in Win Explorer, I get the following message"
What happens when you right click on it.

message edited by Johnw


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#6
December 18, 2015 at 03:14:26
We need to run Chkdsk on his drive.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
How to run Microsoft WinPE commands ( covers how to get into Chkdsk )
http://www.lazesoft.com/blog/how-to...

Use this command.
chkdsk e: /f /r


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#7
December 18, 2015 at 08:00:49
John,

I went to a dos window but I can't even get to the drive because of a I/O device error.


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#8
December 18, 2015 at 13:05:52
Try these tools, to see if you can Format.

MiniTool Partition Wizard Free (formerly MiniTool Partition Wizard Home Edition)
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Partit...
http://www.freewarefiles.com/screen...
http://www.partitionwizard.com/free...
MiniTool® Partition Wizard Bootable Flash Drive
http://www.partitionwizard.com/boot...
Run MiniTool Partition Wizard Home Edition from USB Pendrive
http://twenty5nov.blogspot.com.au/2...

AOMEI Partition Assistant Standard Edition
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Partit...
http://www.freewarefiles.com/screen...
http://www.extend-partition.com/fre...


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#9
December 18, 2015 at 17:03:53
Minitoo Partition seemed to format the drive. It shows as 0% used now but I still can't access it is windows explorer or dos. I still get a device i/o error.

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#10
December 18, 2015 at 17:13:02
"I still get a device i/o error"
Time to try it in the PC.

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#11
December 18, 2015 at 17:15:26
"Minitoo Partition seemed to format the drive"
Can I have an SS ( screenshot ) of what MiniTool shows.

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#12
December 18, 2015 at 17:24:26
Yes to I have to zip the file to attach it?

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#13
December 18, 2015 at 17:26:44
in Addition I don't see a way to attach a file here.

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#14
December 18, 2015 at 17:28:58
No, you have to upload it to file sharing site.

I use this.

Image Uploader ( I upload to Imgur.com for images & zippyshare for files. Neither need an account )
http://www.softpedia.com/get/Intern...
http://zenden.ws/imageuploader_ru
How to use for images.
http://i.imgur.com/mWxzNlv.gif
http://i.imgur.com/ODCCcPf.gif
http://i.imgur.com/zalhLtW.gif
For other files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/Wg3nZ4G.gif
http://i.imgur.com/txFkgpT.gif


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#15
December 18, 2015 at 17:29:36
I also started a surface check

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#16
December 18, 2015 at 17:33:27

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#17
December 18, 2015 at 17:33:30
"I also started a surface check"
Very good.

How?

I thought you couldn't get into DOS.


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#18
December 18, 2015 at 17:37:33
Minitool has a surface check

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#19
December 18, 2015 at 17:38:12
it found one error.....actually it looked like there was an error before I even staretd the scan cause it is the very first red box.

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#20
December 18, 2015 at 17:39:25
"http://imgur.com/anngFT9"
Very good, it is back to NTFS.

Now to see if any damage has been done. Chkdsk should let us know.


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#21
December 18, 2015 at 17:43:18
"Minitool has a surface check"
Thought that's what you must be using.

See if you can run Chkdsk after it is finished, the file system is what may need fixing.


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#22
December 18, 2015 at 18:14:09
The surface scan is going to take a while. I'll get back to you.

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#23
December 19, 2015 at 13:34:14
The surface scan finished with two errors, but I don't see any way to fix them. Still can't access the drive in Windows or DOS.

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#24
December 19, 2015 at 13:38:43
http://imgur.com/B5HODKz

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#25
December 19, 2015 at 16:07:35
"I wonder if I need to try it in a desktop machine?"
Have you?

It may be the MBR that is corrupt. You may be able fix that with Minitool.

The following are the detailed steps about how to rebuild MBR with AOMEI Partition Assistant
http://www.disk-partition.com/help/...

The Lazesoft tool may also help there, it has a rebuild feature.


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#26
December 19, 2015 at 16:32:46
Damaged Windows MBR fix
http://www.partitionwizard.com/part...
Rebuild MBR
http://www.partitionwizard.com/help...

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#27
December 19, 2015 at 16:41:04
Okay I will find a machine to try it in and let you know. Should I install it as a master or a slave?

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#28
December 19, 2015 at 16:50:18
"Okay I will find a machine to try it in and let you know. Should I install it as a master or a slave?"
Try the MBR fixes in your comp first.

Then if things look good, try in his comp.

Still no joy, try in another comp both ways, first on it's own, second as slave.
in other words, leave no stone unturned.


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#29
December 19, 2015 at 17:54:46
Okay John,

Thanks. I will get back to you with the results.


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#30
December 19, 2015 at 21:31:15
John,

I don't believe it. It looks like we fixed it. I have to upgrade MiniTool to version 9.1. Once I did that as you said there was a rebuild MBR. I ran this and then reformatted the drive. I can now access the drive in Windows Explorer and DOS. Thanks so much for the help.


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#31
December 20, 2015 at 01:35:48
"I can now access the drive in Windows Explorer and DOS. Thanks so much for the help"
Now run chkdsk e: /f /r

We want to know if the drive has been damaged & has bad sectors.


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#32
December 20, 2015 at 21:30:30
E:\>chkdsk e: /f /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) Y
Volume dismounted. All opened handles to this volume are now invalid.
Volume label is DataDisk.

CHKDSK is verifying files (stage 1 of 5)...
256 file records processed.
File verification completed.
0 large file records processed.
0 bad file records processed.
0 EA records processed.
0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
280 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
256 file SDs/SIDs processed.
Security descriptor verification completed.
12 data files processed.
CHKDSK is verifying file data (stage 4 of 5)...
240 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
244160549 free clusters processed.
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

976759804 KB total disk space.
21568 KB in 7 files.
16 KB in 14 indexes.
4 KB in bad sectors.
96020 KB in use by the system.
65536 KB occupied by the log file.
976642196 KB available on disk.

4096 bytes in each allocation unit.
244189951 total allocation units on disk.
244160549 allocation units available on disk.

E:\>


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#33
December 20, 2015 at 21:40:22
"4 KB in bad sectors"
It can be used in the knowledge that it has been damaged & is failing. If immediate backups aren't practiced, best it is replaced.

message edited by Johnw


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