Solved Can't Log Onto PC Desktop

July 4, 2019 at 15:51:01
Specs: Windows 7, Intel Core i3-4350/3.60GHz
So I came home a few days ago, unplugged my PC power cord from the wall and plugged it into a power bar. When I booted up the PC, it went into the BIOS setup by default. My BIOS stats had changed. The system time had changed, my SATA settings changed, my user info changed. So I thought my CMOS battery must have been bad. I just installed a new battery into the motherboard and the same issue is occurring still!

I log into a blank desktop and get a message saying I can't log into my user account and I'm currently on a default account. A message saying that the desktop location cannot be found comes up. When I try a system restore: it says: "System restore did not complete successfully. Detail: The parameter is incorrect (0x80070057)" followed by "There was an unexpected error: Catastrophic failure (0x8000FFFF)".

When I try going into the user settings under control panel, it says "Windows Explorer has stopped working". When attempting to switch users from the lock screen, it says my account is locked.

Any ideas? Any help would be much appreciated!

message edited by Greensky


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✔ Best Answer
July 6, 2019 at 22:27:15
You need to start again, no other drives should be connected when installing an operating system.

If you want to do a clean install & consequently lose everything, boot from your W7 disk.
During the install, delete all the partitions. Keep hitting Delete until Delete & Format are greyed out.
You are then left with Unallocated.
.



#1
July 4, 2019 at 16:03:02
"I just installed a new battery into the motherboard and the same issue is occurring still!"
Are your bios settings sticking?
In other words, once you correct them, on a reboot, are they still correct?

message edited by Johnw


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#2
July 4, 2019 at 16:18:21
Just unplugged the PC for a few minutes, plugged back in and started up. BIOS settings were unaffected. They stayed the same as I set them after battery installation.

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#3
July 4, 2019 at 16:21:06
If the bios is stable, run this.

Fix Windows corruption errors such as 0x80070002 and 0x80070057
http://support.microsoft.com/kb/947821


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Related Solutions

#4
July 4, 2019 at 16:41:34
Just ran it. It fixed 3 things:
Service registration is missing or corrupt
Problems installing recent updates
Problems installing recent updates

It listed the 0x80070057 error but with a "Not fixed" beside it in red.

They suggest searching for CMD and selecting Command Prompt from the results, however searching for CMD yeilds no results under the start menu search.

message edited by Greensky


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#5
July 4, 2019 at 17:14:39
Ok, got to give this more thought, back ASAP.

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#6
July 4, 2019 at 17:57:06
"It listed the 0x80070057 error but with a "Not fixed" beside it in red"

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...

Run Windows Repair
Right click on the exe & click on > Run as administrator.
Go straight to Repairs in Safe mode with Networking, as per my screenshot.
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya
http://www.softpedia.com/get/Tweak/...
http://i1-win.softpedia-static.com/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...


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#7
July 4, 2019 at 19:08:13
I've tried direct downloading Windows Repair and through magnet links from both Tweaking.com and Bleepingcomputer. "Failed - Download error" instantly every time. Really odd. I tried both in regular mode and safe mode with networking. I turned off Windows Firewall which was on before.

message edited by Greensky


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#8
July 4, 2019 at 19:28:11
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorial...
This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system.

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#9
July 4, 2019 at 19:34:01
Hmm, my windows 7 disk is who-knows-where now. I can't download an ISO obviously. I'll look in my old old boxes in storage for a disk but I'm not hopeful I'll find it.

UPDATE: I actually found it! Attempting upgrade installation now.

message edited by Greensky


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#10
July 4, 2019 at 19:49:56
"I can't download an ISO obviously"
You can, do it from a good comp, if you have to.

Windows and Office ISO Downloader
https://www.softpedia.com/get/Inter...
https://heidoc.net/joomla/
https://heidoc.net/joomla/technolog...
Windows ISO Downloader Video Guide
https://www.youtube.com/watch?featu...
This tool allows an easy and comfortable way to download genuine Windows 7, 8.1 and 10, as well as Office 2007, 2010, 2011, 2013 and 2016 disk images (ISO) directly from Microsoft's servers.
Ever since Microsoft pulled the Windows disk images from Digital River, hunting for untouched ISO files has been a pain. Our new tool will make your life easier, and provides an interface to the Microsoft TechBench site to download original Windows and Office images directly from Microsoft's server.
Download: Windows ISO Downloader.exe
https://www.heidoc.net/php/Windows%...


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#11
July 4, 2019 at 20:05:20
"UPDATE: I actually found it! Attempting upgrade installation now"
Great.

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#12
July 4, 2019 at 20:14:08
Unfortunately during the copying of windows files (step 1) I got an error message: "Windows installation encountered an unexpected error. Verify that the installation sources are accessible and restart the installation. Error code 0xC0000005". I tried it again just to make sure and right after I hit 100% on that step, I get that error message.

I just gave up and tried a fresh install. It worked but now my network adapter doesn't work and I can't install drivers without internet. Ugh. I'll have to disconnect the router from downstairs and plug it straight into my PC.

message edited by Greensky


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#13
July 4, 2019 at 20:40:29
Let me know if you are still online please.

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#14
July 4, 2019 at 21:32:35
Best we check this side of things.

Run ESET Online Scanner. Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
Make sure these options are checked/ticked in Advanced settings.

Remove found threats, Scan archives, Scan for potentially unsafe applications, Enable Anti-Stealth technology.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
http://fs5.directupload.net/images/...
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a Cd or flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://www.eset.com/int/support/sys...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://support.eset.com/kb3509/?loc...
http://support.eset.com/kb3509/#create
http://support.eset.com/kb2921/?loc...
Configure ESET this way & disable your AV.
http://i.imgur.com/wZF1Ppi.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...
3: Which web browsers are compatible with ESET Online Scanner?
http://support.eset.com/kb405/?loca...
My ESET product detected a threat—what should I do?
http://support.eset.com/kb117/
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
http://support.eset.com/kb405/?view...
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://support.eset.com/kb405/?view...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#15
July 5, 2019 at 11:18:00
Did you try to boot the system in Safe Mode, after we load the defaults in the bios. and which windows version are we using their.

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#16
July 5, 2019 at 16:32:54
I can't currently download the driver for my motherboard to gain access to my Ethernet Controller... So it could be a while before I'm online again. I have to try to find a computer with internet and transfer the drivers or an offline scanning program to my PC without internet. Probably my work computer on Monday... Unless I can download on an android phone and gain drivers that way?

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#17
July 6, 2019 at 06:09:42
"after we load the defaults in the bios"

Loading BIOS defaults (due to bad CMOS battery) is what started this mess in the 1st place.


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#18
July 6, 2019 at 13:53:23
I've downloaded the drivers for my ASUS Motherboard (B85M-G R2.0) on my android phone and transferred the files to my PC via USB. The AsusSetup application won't open for me. I get an error message: "This computer does not meet the minimum requirements for installing the software."

I downloaded and transferred a copy of Driver Easy in RAR file type. When I click on it from the desktop I get error message: "The archive is either in unknown format or damaged".

I downloaded the ESET Online Scanner but can't run it without internet.

Anything else I can try? I have a USB plug adapter for my WiFi but it's not recognized when I plug it in. How do I get online?

message edited by Greensky


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#19
July 6, 2019 at 15:50:18
"Anything else I can try?"
All we can do is keep trying, until we find a way.

Here are different methods to try & get Combofix to run, anything you don't understand, get back to us.

Download ComboFix to your Desktop & then run. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Copy & Paste the contents of the log in your next post please. ComboFix's log should be located at C:\COMBOFIX.TXT.
Copy & Paste the report contents in your next reply, or if too large upload the log using File Convoy. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...
http://www.forospyware.com/sUBs/Com...
A guide and tutorial on using ComboFix
http://www.bleepingcomputer.com/com...
https://www.winhelp.us/combofix.html
Windows XP/Vista/7/8 32-bit program. Can run on both a 32-bit and 64-bit OS.
Manually restoring the Internet connection
http://www.bleepingcomputer.com/com...
"There are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual"
If you think it's frozen, look at the computer clock.
If it's running, Combofix is still working.
Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.
NOTE:
ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
Allow ComboFix to download the Recovery Console.
Accept the End-User License Agreement.
The Recovery Console will be installed.
You will then get this next prompt that asks if you want to continue the malware scan, select Yes.
If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.
Can't Install an Antivirus - Windows Security Center still detects previous AV
http://www.experts-exchange.com/Vir...
We are almost ready to start ComboFix, but before we do so, we need to take some preventative measures so that there are no conflicts with other programs when running ComboFix. At this point you should do the following:
* Close all open Windows including this one.
* Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. Instructions on disabling these type of programs can be found in this topic.
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...
Once these two steps have been completed, double-click on the ComboFix icon found on your Desktop. Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.

Note: If Combofix won't run.
1: Try Safe mode. Make sure when the comp reboots, you put it back to Safe mode.
2: Rename Combofix.exe as you download it to winlogon.exe or Combo-Fix.exe or anything you like.
Notes:
It is very important that save the newly renamed EXE file to your Desktop.
You must rename Combofixe.exe as you download it and not after it is on your computer.
You may have to modify your browser settings if you use Firefox, so you can rename Combofix.exe as you download it. To do that:
Open Firefox
Click Tools -> Options -> Main
Under the downloads section check the button that says "Always ask me where to save files".
Click OK
For Internet Explorer:
Choose to save, not open the file
When prompted - save the file to your Desktop, and rename it winlogon.exe.

Or,

Download Combofix to a USB thumb drive and run Combofix from the USB, just say continue to all the warning messages.
http://www.bleepingcomputer.com/dow...
http://download.bleepingcomputer.co...
http://www.forospyware.com/sUBs/Com...
How to Use Combofix
http://supportz.com/how-to-use-comb...
How to make the USB bootable. Change the boot order to boot from the USB first
Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.

Extra Combofix report
Press the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
Copy and Paste the following into the box.
C:\ComboFix.txt
Click OK
Copy and Paste the contents into your your reply.


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#20
July 6, 2019 at 18:44:04
"I just gave up and tried a fresh install. It worked but now my network adapter doesn't work and I can't install drivers without internet. Ugh. I'll have to disconnect the router from downstairs and plug it straight into my PC.
message edited by Greensky"

Just noticed your edit, all we have to deal with now, is to get you on the internet.

https://www.asus.com/us/Motherboard...
You did make sure you downloaded the correct bit version?
https://s17.directupload.net/images...

If you have the correct version, try right clicking on it & > Run as Admin.

message edited by Johnw


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#21
July 6, 2019 at 20:08:44
Although I did perform a clean install, I did it from the desktop as opposed to booting up with the disk. Now when I turn my PC on it asks me which OS to load: Windows 7 or Windows 7... I have two hard drives installed in my PC so maybe they each have a copy of Windows 7 now?

Also, I still have access to my old drive files it looks like.

I did download the 64 bit version driver to match the 64 bit Windows 7 Ultimate that I downloaded (from the ASUS website). Not sure why it's giving me an error message.

Side note: One problem at a time but the fan on my video card (new card) isn't working and it's super hot to the touch. Internal temperature in BIOS is running super high.

message edited by Greensky


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#22
July 6, 2019 at 22:27:15
✔ Best Answer
You need to start again, no other drives should be connected when installing an operating system.

If you want to do a clean install & consequently lose everything, boot from your W7 disk.
During the install, delete all the partitions. Keep hitting Delete until Delete & Format are greyed out.
You are then left with Unallocated.
.


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#23
July 7, 2019 at 16:22:24
Dumb question but how do I boot from the disk? No
button prompt that I see on startup and you can't select "boot from disk drive" in the control panel settings. Only safe mode boots. If I go into BIOS can I priorities the disk drive to boot first?

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#24
July 7, 2019 at 17:08:09
"If I go into BIOS can I priorities the disk drive to boot first?"
Yes, in the Boot section.
Extract from your manual.
https://s17.directupload.net/images...
https://s17.directupload.net/images...

message edited by Johnw


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#25
July 9, 2019 at 16:52:38
I just can't get it to boot from my Asus RW Disk Drive. I dragged the drive to the first priority slot in BIOS and I went to the boot menu and selected the disk drive from the list. It just loads my desktop...

SATA cables are correctly installed.

message edited by Greensky


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#26
July 9, 2019 at 17:13:09
If you can't boot from the CD/DVD rom disk ( you have to have the W7 install disk in the drive ) you need to make a new install disk, use Rufus,

Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.


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#27
July 9, 2019 at 17:51:09
Alright, I downloaded Rufus on my phone, transfered it to my desktop, transfered it to a usb flash drive (4gb) and tried to open it from there. Device was not detected but I got the menu options. First selectable option was the ISO image which I don't have. So I downloaded the Windows ISO Downloader from your link in this thread, transfered it from my phone to desktop, tried opening it: "framework initialization error. To run this application you must first install one of the following versions of The. NET framework version 4.0.30319". So I downloaded Version 4 .net framework installer from CNET (https://download.cnet.com/Microsoft-NET-Framework-4/3000-10250_4-75450154.html) . It starts downloading and just freezes at about 5%. Tried running it both from the desktop and from the flash drive.

message edited by Greensky


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#28
July 9, 2019 at 17:59:02
Almost impossible for me to work out what is going on.

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#29
July 9, 2019 at 18:06:55
Sorry. I appreciate all of your help immensely! This could be a tough one to crack... I could wait a few days and start a new thread maybe.

I let the Framework Setup just sit on 5% for a while open and eventually I got "installation did not succeed. .NET framework 4 has not been installed because error code 0x800c005".

message edited by Greensky


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#30
July 9, 2019 at 18:14:07
I'm still available, trying to nut this out in a logical way, let me know if you have to go offline.

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#31
July 9, 2019 at 18:23:19
Here is what you need, 1st step.

A boot disk ( either CD/DVD or thumb drive ) that is bootable.
Test on another good comp to make sure they are OK.


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#32
July 9, 2019 at 20:35:23
I know my usb drive works in other computers. Not sure if my work computer would let me boot up from the disk drive or not. Security measures don't give us a lot of permission.

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#33
July 10, 2019 at 03:06:10
"Security measures don't give us a lot of permission"
I was hoping you could try a friends/family etc comp.

I have no idea how far you are getting with your boot from the boot disk.
Are you seeing > Press any key ( it is not on the screen very long )
If you don't press it, it probably will not boot into the install.
https://s18.directupload.net/images...

If it does boot into the install, this is your next screen.
https://s18.directupload.net/images...
If you get it, how far do you get after that?
Upload photos, so I can see what is happening.

message edited by Johnw


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#34
July 10, 2019 at 04:44:18
I don't get any boot prompt unfortunately. It's strange but my friends all have tablets and game on consoles exclusively, so I don't have easy access to another PC.

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#35
July 10, 2019 at 05:18:10
Is that regardless of how you try to boot, either with CD/DVD or thumb drive?

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#36
July 10, 2019 at 13:46:04
I bailed on this several days ago. I just skimmed thru the responses & I don't see the system specs anywhere. It would help to at least post the make/model of the motherboard. All these problems are self-inflicted. It started with a bad CMOS battery. Replacing the battery & correcting the BIOS settings should have been the fix, but you jumped the gun & made numerous software changes, & then attempted to re-install Win7 using the wrong method. I believe a simple "repair install" would have fixed things, but now you have an unwanted dual boot setup with Win7/Win7 & no drivers. Yikes.

Do you know how to properly setup the BIOS? Do NOT simply load defaults & think that's good enough; defaults are only a starting point. You need to check the CPU settings, memory settings, USB settings, boot order, etc, etc. The DVD drive needs to be listed before the HDD in the boot order. And if you have two HDDs installed, the 2ndary drive should be temporarily disconnected so that no changes are accidentally made to it.

Once you have the BIOS configured correctly, boot off the Win7 DVD, then after clicking "next" a couple of times", select Custom (advanced). Click Drive options (advanced), then highlight & delete ALL partitions. Yes, you will lose everything! (I assume you have backups). Create one new partition using all the unallocated space, then continue with the install. You can re-partition later if necessary (Try EaseUS Partition Master).

This site will walk you thru the reinstall: https://www.lifewire.com/how-to-cle...

message edited by riider


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#37
July 14, 2019 at 10:11:02
Currently I cant boot from the DVD drive despite it being listed in BIOS before the other drive. Selecting it under boot options doesn't work either. Not sure how to check my settings appropriately for my setup but my motherboard model is B85M-G R2.0. Asus.

UPDATE: I went into BIOS, reverted to default settings, rebooted twice and managed to boot from the DVD drive! Cool!

I downloaded the Asus LAN driver for my motherboard model and I'm back online! Hopefully I can use a driver program to detect what I need and go from there! Looks like my issue is finally almost solved! Thanks again for all of the help!

Ok this is dumb but every time I restart now my keyboard and mouse both turn off. I get to the desktop with no way of controlling anything. Replugging them in does nothing.

message edited by Greensky


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#38
July 14, 2019 at 16:50:49
"Replugging them in does nothing'
Make sure they are plugged into rear ports.

As you can get into the bios, can you get into Safe mode?
Start your PC in safe mode in Windows 10
http://windows.microsoft.com/en-au/...
http://www.tomshardware.co.uk/faq/i...
7 ways to boot into Safe Mode in Windows 10
http://www.digitalcitizen.life/4-wa...

" Hopefully I can use a driver program to detect what I need"
Snail Driver
https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Snail-...
http://www.freewarefiles.com/screen...
http://snailsuite.com/


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#39
July 15, 2019 at 10:10:25
I'm all set up again! I ended up just going to manufacturer sites and downloading the drivers for my model numbers followed by manually updating drivers one by one from those detected through Driver Easy. One of the drivers or windows updates must have solved my keyboard/mouse dilemma.

Everything is running smoothly! Thanks again for all the help, especially you Johnw. You posted so much here and I really appreciated every post!


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#40
July 15, 2019 at 15:53:50
Good news Greensky, well done, thanks for the feedback.

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