Can't Install Card - Won't Fit

Ati Radeon x800xl pcie 256mb
July 9, 2010 at 14:14:39
Specs: Windows XP Professional
I am having a problem installing a PCI-E video card into my newly purchased system. I can't get past inserting the card into its slot.

Background: This is a 'home built' system purchased on Ebay that has been plagued with (I believe to be) PC shipping issues for the past two months. The first time, the PC shut down minutes after booting. I returned it to the seller to fix it. He found damage to the board assembly, most likely due to shipping. (FedEx) The PC arrived yesterday with the video card not installed. I haven't communicated with the seller on this issue yet. I'm pursuing another approach to this.

I don't think it's the motherboard that's the issue, but I'll put here: ASUS SL1 Select.

The metal video card bracket is the part of the problem. Another contributing factor is the case slot bay. There is no way to remove it (it's fixed to the case).

If I attempt to insert the card at an angle to line up the far side of the card (the blue plastic thing) with the slot, the card bottom bracket 'tag' hangs out of the case slot. The 'tag' is bent slightly away from board. (Probably something that could be fixed with a good pair of pliers.) If I put the card straight in it does not line up.

This is a hardware component fitting to the case slot bracket issue. How often does this problem occur? Should I attempt to boot this system without a card just to check it out first? Is it possible to get a video card replacement at this stage? I could pursue the card vendor contact approach, but if there is a quick fix that more experienced PC builders know of, I'll go for that.

See More: Cant Install Card - Wont Fit

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July 9, 2010 at 14:24:47
What you should do, really, is ship the damn thing back and get your money back. What kind of a moron would ship a customer's pc back with out the vid card installed, and it's bent. This guy is a horses A**.

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July 9, 2010 at 14:34:32
"The metal video card bracket is the part of the problem. Another contributing factor is the case slot bay. There is no way to remove it (it's fixed to the case)."

You have to break them out with a screw driver. They should be held in place with thin peaces of metal that will break away.

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July 9, 2010 at 14:40:41
Chances are the real problem with the computer was it was broke before he shipped it to you. So he removed the video card before sending it back so that you would not notice that he did not fix the problem.

Does the mother board still look the same or is it a new mother board?

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Related Solutions

July 9, 2010 at 16:01:16
This is a pristine example of why never to buy a "home built" system off of eBay. Lesson learned.

Providing a picture to help your illustration of the problem would help.

PowerMac 9600(1 ghz G4)
512mb RAM
50gb SCSI
ATi 9200 PCI

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July 9, 2010 at 19:12:23
Might have someone (techie type) else look at it. Use glasses or magnifying glass maybe to see details more clearly. Someone else may just happen to notice some issue that you over looked. Don't tell them what you suspect but ask them to try to install. If they reach same conclusion as you then you can suspect a real problem.

I guess you could cut or bend the offending tab if that is all that is stopping you. Just have to be careful on how you push or pull the video cable later.

I support the 'Everybody Draw Mohammed Day'. A religion doesn't deny my freedom.

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July 9, 2010 at 20:20:19
A year ago in April, I purchased a PC on Ebay it was was fine. I have purchased laptops and other devices without any problems.

I agree that the home is not the best environment for building PCs, unless the builder adheres to factory clean standards at the home shop. (smoke and pet-free, e.g.) Once the assembly leaves home, it's on a truck for a day or two. I suspect in both cases, parts got shifted en route. So I'm placing more of the blame on FedEx and maybe bad roads on this one. I once worked at a PC assembly shop back in the 1990's and there's so much attention to detail required. It appears to have become much more complicated today.

This is an issue of fitting a card to the board and computer case. I had a problem last month when I installed an NVIDIA on my other system where it was the bracket slot assembly that was not straightforward like the older types with screws that bolt down cards firmly. This one did not have screws, but some other mounting method that I could not figure out. I found a creative solution to that so that I could plug in my HDMI cable without shifting the card. It's very easy for anyone to give up in frustration when these sorts of installation problems occur.

[I am having some other problem (futon assembly in my apartment) going on at the same time, so this has been on the 'back-burner' for the time-being as less important.]

For the Radeon card, I used pliers to bend the tab. It wasn't that hard to do. Now the card does go in, but not all the way. The mounting tab over the case slot is down as far as it can go, but the card will not press in. Maybe I'll have to work with the card mounting tab.

Plus, I have nothing to secure the card to the bay. (What could the card manufacturer send that would work for any computer case slot bay?) All spare screws on hand (I keep stuff!) I could find are too big. Maybe a trip to a hardware store will resolve this.

Thanks for the replies!

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July 9, 2010 at 20:35:32
Update: Success!

I figured out what I was doing wrong with the slot mounting. (The lighting is poor as it's night here.)

The card went in. I connected everything. Turned it on and now the system got past post.

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