Solved Can't get a visual at all with Gigabyte motherboard

December 10, 2014 at 20:28:23
Specs: Windows 7
Got a new barebone unit with Gigabyte motherboard. Set everything up (not my first time building a comp), plugged it in, hard drive works can hear that, fan on processor is spinning, power supply working ok yet, I can't get anything on my monitor...nothing. The motherboard has on board graphics card, I inserted a brand new video card in the pci express slot, still nothing. I don't know what else to do and I'm very frustrated.

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✔ Best Answer
December 20, 2014 at 12:58:22
Thank you gentlemen for all your help, wisdom and knowledge. I did not see the recent posts because I was working but I am happy to share that I found the issue, fixed it and currently typing this on my new comp!

I started the bench test over again, and after seeing the red light indicator on steady for the processor I removed it and noticed that the pins on one side looked different...they were bent. I had not even thought to check that. Anyway I straightened them out and it worked, problem solved. Everything else passed the bench test and is working fine.

Now, I do plan on replacing the APU and PSU (thank you Fingers for the link) as well but for right now I am content. This was good for someone coming back to working with computers. And I appreciate all the help. OtheHill I will save the link you posted for reference purposes. I did not use the Sapphire Radeon graphics card yet, I'll have to think about that, and I did not test the HDMI but I will. So far though, everything seems to be working great.

You guys are the best, thank you!



#1
December 10, 2014 at 20:36:31
No POST beeps?
Is the memory compatible?
Are you sure the monitor is OK?
No indication on the motherboard? (red LED)

Suggest to reset BIOS. Take out the battery for a while and reinsert.
Disconnect all peripherals.

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#2
December 10, 2014 at 21:06:56
I hear beeps, memory is compatible. I got everything from Tiger Direct and although it has been a while since I last build one, I am familiar with the layout. I've tried two different monitors, no not getting no red or any other color led. I did take the battery out a while ago and and disconnected the dvd drive as well as the hard drive. The video card I removed, I tried a different power supply...I just don't understand what the problem is. I have never encountered such difficulty with such a simple unit. :(

message edited by Sapphire3578


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#3
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#4
December 11, 2014 at 02:27:43
Thank you for the info. I have removed everything from the motherboard and will try again.

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#5
December 11, 2014 at 04:06:40
Removed everything including processor and fan. Re-connected everything, changed the monitor cord and power cord. Checked the monitor on another comp. Hear only one beep upon booting and still no visual. Input a new video card (the rep at Tiger Direct told me that the card is compatible and will override the on board graphic card) to see if it may be the integrated graphics...still no visual. Don't know what else to do.

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#6
December 11, 2014 at 08:19:24
I assume you plugged the monitor into the new card? Sorry if that is a silly question - not trying to insult you but once or twice on these boards folk have become immersed in the technicalities and forgotten this obvious step.

If you never ever see anything at all on the screen then it is definitely a hardware issue.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
December 11, 2014 at 08:31:25
It's not a silly question at all, yes I did plug the monitor into the new card. Still no visual. I took the hard drive out and checked it with another computer as a slave drive as well as the power supply and it worked. Used both wired and wireless keyboard/mouse to make sure yet it does not work on the new one. Tiger Direct told me that in order to exchange the motherboard which they feel is the problem, I have to send everything back that came with the kit and since I'm not gonna do that, I guess I will have to invest in another motherboard, one that is compatible with the processor.

This is the processor: AMD A6-5400K Dual-Core APU - 1MB L2 Cache, 3.6GHz, Socket FM2, Dual Graphics Ready

...and this is the motherboard: Gigabyte FM2+ Series Motherboard - FlexATX, AMD Socket FM2+, AMD A and AMD Athlon Series Supported, AMD A88X Chipset, USB 3.0


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#8
December 11, 2014 at 09:39:14
Does the screen never show anything whatsoever?

Always pop back and let us know the outcome - thanks


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#9
December 11, 2014 at 10:18:24
Nothing but black. When I unplug the monitor plug I get a message that there is no signal which is normal depending upon the monitor. When I plug it back, I can hear the hard drive, but the monitor screen is black. This particular motherboard does not have a indicator light nor does the power supply.

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#10
December 11, 2014 at 13:58:15
Obviously hardware, which I guess we all knew already.

Motherboard is a possibility but so is CPU. I doubt it is RAM but you could take the sticks out and clean their edge connectors with a soft pencil eraser which helps if there is almost invisible oxide present. I usually pop the sticks in an out a few times which can clear oxide off the sockets too.

Another silly question - does it sound as if it is booting? Silly because it is not too easy to tell by sound, although if you've heard a stack of computers booting up you do get tell tale sounds that can give a small amount of confidence that it is booting or not.

Simple Simon suggestion is to check all internal connections particular signal ones - best taken out and popped in again. I have had oxide issues with SATA drives, both power and signal (the power connectors can be quite delicate compared with the old style that often required a bit of beef to pull off.
EDIT: Missed where you said you had already done this.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
December 11, 2014 at 16:12:24
It would help to post a detailed hardware list. It looks like Gigabyte made at least 8 FM2+ boards based on the A88X. The make/model of the power supply is important as well.

http://www.gigabyte.com/products/li...

"I hear beeps"

Beeps? If you're hearing anything other than a single beep, you either have a hardware problem or an assembly problem.

"I have removed everything from the motherboard and will try again"

Did you remove the motherboard from the case? You said this isn't you're 1st time building a computer; why didn't you bench-test the hardware before final assembly? What type of thermal material are you using between the CPU & heatsink? If there was a pad preinstalled, it should not be re-used. Make sure to thoroughly clean both surfaces & then apply an appropriate amount of thermal paste using the "middle dot" method.

http://www.techsupportforum.com/190...


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#12
December 11, 2014 at 17:46:42
Alright, let me rephrase; each time I turned it on after plugging it in I heard only one beep followed by hearing the hdd booting up. There was no long beeps nor short ones, just the one. Sorry, I should have made it clear that there was only one beep upon booting.

Yes I removed the motherboard from the case and I did do a bench test, I tested everything before mounting on the mobo (I had already put the screws in place beforehand in the case), and the only reason that I had everything on it was because I was directed to do so by the rep at TD as I was switching monitors to make sure it was not the monitor that was the problem. I told him before he started having me put everything on it I was not getting a visual and that I had tested the components but hey, who am I to argue with someone who is "professional" at doing this, right? Did not matter; there was still no change. I left everything the way it was on the board after talking with him and I found this site and figured what did I have to lose, maybe someone could help me in here.

I'm currently using Arctic Silver. I followed every precaution that I remembered and made sure to look up more because it has been a while since I built my last one and wanted to make sure I did everything correctly, but nothing has changed...very frustrated.


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#13
December 11, 2014 at 18:47:45
Without specific models things are hard to tell.
What plug type on the monitor? What plug type on the motherboard and graphics card? Are you using an adapter? Note that DVI to VGA adapters do not work on all DVI sockets, DVI-I but not DVI-D types so check manuals for compatibility.
You tried different monitors, did you try different monitor cables? A bad cable could be the cause.
Are you sure the power cord is fully in the monitor(s)? Are there any lights on the monitor showing power? Do you get a 'No Signal' showing on the monitor when it is first plugged in to the power and turned on (no cable to computer)?
As long as we are running by all possible 'silly' questions, Have you tried a different outlet in a different room? It is possible that the outlet in that room is not correctly wired or grounded and is causing the problem.
Are you sure that you have Both the larger 20/24pin connector and the smaller 4/8pin connector plugged into the motherboard?
Are you sure that the smaller 4/8pin connector is the correct one for the motherboard/CPU and not another connector like a PCIe connector (sometimes the look alike in the wiring bundles)?
That is all I can think of now but a full component list might help stir up other thoughts.

You have to be a little bit crazy to keep you from going insane.


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#14
December 12, 2014 at 00:51:33
One beep is usually normal which would mean the bios thinks everything is OK. In that case it might boot up. Temporarily disconnect the hard drive and any USB devices (besides the keyboard and mouse) and see if it'll boot from a bootable cd or dvd. Of course you won't be able to see anything on the screen but you might be able to tell from the activity of your DVD drive if it's booting from the disk.

Another thing would be to try a second video card (besides the onboard and first card). Just something basic--nothing fancy.

It probably has a 'clear cmos' jumper. Make sure that jumper is in the 'standby' position.


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#15
December 13, 2014 at 06:24:48
On a recent build I had a problem with motherboard/CPU compatibility. Catch 22 is that a bios update would fix the issue but without a CPU compatible with the older BIOS version I could not boot the board to update the bios. Might not be your issue but food for thought.

Goin' Fishin' (Some day)


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#16
December 13, 2014 at 16:40:14
That is just one of the reasons we are asking for more details on the machine.

You have to be a little bit crazy to keep you from going insane.


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#17
December 14, 2014 at 15:48:51
Best to install using the GPU on the processor for setup purposes.

If you have a crossfire motherboard you MUST install the add in graphics card in the correct PCI 16 slot in order for it to work. Consult the manual for that. Card must be compatible also.


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#18
December 18, 2014 at 20:38:59
I apologize I have not responded, I had a death in my family. To answer the questions in response to Fingers; I have a VGA and DVI-I on one monitor with the correct cables to go with, I have a VGA and DVI-D on another monitor with the correct cables to go with also. One monitor is a new model HP, another is an older model Dell. I also purchased a new motherboard, this time it is an ASUS and after getting that one I tested it out and still not getting a visual. The lights on the motherboard goes on, I hear the beeps indicating that there is no ram and another which I believe indicates the processor is not installed, I did the bench test, talked to a ASUS technician, followed the advice given to me here, and still no visual. I don't have the money to keep buying hardware, if it is not the the motherboard then the only other thing I can think of is that it is the processor. This motherboard has HDMI but I'm pretty sure that won't work either. I can hear the one beep, I can hear the hard drive, the dvd drive drawer opens up and the light blinks on that.

I will give an itemized detailed list of all the components and hardware the next time I post, I am tired and extremely frustrated. I just don't get it. I am not a pro but I have built computers in the past and never, ever encountered any problems; every one of them that I put together all showed the visual, booted up without a problem and I was able to install the OS with no issues. I know it's been a number of years since I built my last one but this makes no sense to me. I'm beginning to wonder if everything that Tiger Direct sold me in their bare bone kit was either refurbished or just plain garbage. I'm sorry, I am just really frustrated.


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#19
December 19, 2014 at 12:03:49
As I stated above, you should first boot up WITHOUT the add in card. the processor you have has graphics capability. By doing that, you eliminate at least one issue.

Your CPU only draws 65W max. Run the board without the add in card.

Your motherboard may have 2 PCIe x16 slots. If so, you must install a single card in the correct slot. You must also connect any Axillary power connectors that are required. Your PSU must have enough power to run things.


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#20
December 19, 2014 at 16:33:14
I did boot without the add in card.

Motherboard: ASUS F28A5-M2 with:
1 PCIE16_1
1 PCIEX1_1
1 PCH
1 PCIEX1_4

Ram: 2 ADATA XPG 4G each
Processor: AMD A6 5400K APU
HDD: WD SATA 1 TB
Power Supply: LSV Ultra 450 ATX
Add In Graphics Card: SAPPHIRE Radeon HD 5450


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#21
December 19, 2014 at 18:43:52
I think you mean Asus F2A85-M2 motherboard. Not the best choice for your CPU. The link below shows CPU compatibility. The PCB versions all accept that processor but the BIOS version needs to be new enough. There should be a sticker on the board showing the BIOS version.

RAM isn't the best speed either but should run.

Your PSU isn't the greatest either.

Post the full model number of the original motherboard.

Are ALL the mentioned parts supposed to be NEW, not refurbished?

Try using only 1 stick of RAM in the first slot according to the manual.

Do you have the auxiliary power connector for the motherboard plugged in as well as the 24 pin main power connector?

Do you have the board outside the case when testing?


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#22
December 19, 2014 at 19:08:40
Yes, thanks for the correction on the motherboard.

This is turning into a living nightmare. I really hate to think that I wasted the only money I could afford to get back into building again. The original setup was a bare bone kit from Tiger Direct. The assured me that the motherboard and processor were compatible to each other. I made it very clear to the salesperson that it has been a while since building comps and that I'm on a budget. Guess I got scammed.

The first motherboard is Gigabyte F2A88XM-DS2 with the above mentioned processor. Everything is the same except for the fact that I changed the motherboard. The second motherboard (current one I'm using) I called ASUS directly and spoke to a technician who told me that was one of the best compatible ones for the processor I was using, he also said that the power supply was good because this was not going to be a high end computer and that the RAM was good for starts but would advice that I get a higher speed in the future that works with all the parts.

All the parts are supposed to be new, I saw nothing that indicated that any of the parts were refurbished or used unless of course they were returns and they just stuck them in the box. I don't have any computer stores where they sell motherboards or processors so I have no choice but to order online.

I have only used one RAM each time. I connect the auxiliary power to the motherboard as well as the 24 pin main connection. The board is outside the case while I'm testing and right now, all the parts are separate as I'm starting again from the beginning. I'll look for the BIOS version later, but the tecnician from ASUS told me that this was a newer motherboard as it is Windows 8 ready, and that the BIOS did not need to be updated.

All I know is that I used ASUS for all the comps I built before but because I recognize that it's been a while for me, everything of course has changed, so I'm not sure even after doing research, what is the best or what is not. I'm just trying to work with what I have and really, really hate to think that I wasted the money I spent.


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#23
December 20, 2014 at 03:58:23
Sapphire3578 wrote:

> When I unplug the monitor plug I get a message that there is no signal

This is a very telling piece of information. It means that a video signal
*is* reaching your monitor. But in some way it is inadequate to produce
an image.

You said that you tried two different monitors. Have you also tested both
monitors with another computer? I'm wondering about the DVI to VGA
conversion that Fingers raised concerns about.

My monitor accepts inputs from eight different sources. Currently I have
two computers connected, one using the HDMI connector and the other
using the VGA connector. I have to push a button on the monitor to cycle
through all eight sources to select which one to use.

I have a problem similar to yours, except that it is only intermittant. I built
my main computer on an ASUS motherboard four years ago. From the
beginning the video has sometimes failed to come on at boot. One part
of the boot process includes a video reset, and it often comes on then.
If it doesn't, it usually comes on after a few minutes. Once Windows has
started, if the video still isn't working, I can press Ctrl-Alt-Del which also
does a video reset which usually fixes it. So far the video always works
eventually, but sometimes there are several minutes of flickering on for a
moment and going out again at boot or resume from sleep. The monitor
will detect a video signal and turn on the backlight, but after a moment
the message comes up that no video signal is detected and it is going
into power saving mode. So, different from your problem, I don't have to
disconnect the video cable for the monitor to notice the loss of signal.
It seems to happen most when the room air temperature is low.

-- Jeff, in Minneapolis


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#24
December 20, 2014 at 04:26:06
I appreciate all the help being given. Jeff, I do have a button on my HP monitor that enables me to switch from DVI to VGA or vice versa. The computer that I am currently using is a HP but only has the VGA connector. I recently bought a DVI-D cable because the other one I have is the DVI-I and I also have a brand new VGA cable. I don't have a comp monitor with HDMI but my hdtv has that. It would take some moving around to test on that because my comp is on the opposite side of the room from my tv.

When I plugged in my mouse and keyboard (using the ones that came with my HP) in the motherboards usb ports, I saw no light on the keyboard when I pressed the number or caps lock keys. I found two others to use and plugged them in using the mouse and keyboard port on the motherboard. The mouse light came on but the keyboard light flashed for a second but that was it. Maybe that is normal so I'm not gonna stress on that right now, but I am trippin cause I cannot get any visual even though I am following all the necessary steps. I listen to what you all are saying because obviously I have much to learn, but I do remember the basics so getting the comp to work correctly should not be a problem for me, unfortunately it is.

I don't have an adapter that converts DVI to VGA as I felt that I did not need them. I also ordered another APU (same type as the one listed above) just in case there is a problem with my current one. I hope I did not make a mistake in doing so as OtheHill said that it is not the best choice for my CPU. I can't update the BIOS if I cannot get a visual on the monitor and that's part of the frustration.

OtheHill, I did not see the link you spoke of. Could you post it again please?


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#25
December 20, 2014 at 04:34:57
The PSU came with the bare bone kit. I have a older one, a Thermaltake TR2-430W but may not be any better for this either. One kind of PSU should I be working with? These that I have have worked for me without a problem but if I should be using something more powerful, which one do I need?

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#26
December 20, 2014 at 06:30:31
The wattage should be enough since the graphics card it not a serious gaming one, at least in the short term. If you have not tried it, try the other one since it should be able to rule out a bad power supply causing your problem (one of he three voltages not working or too low to be effective).
here is a good one:
http://www.newegg.com/Product/Produ...

You have to be a little bit crazy to keep you from going insane.


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#27
December 20, 2014 at 07:41:45
Sorry about the missing link. It is now here.

The Gigabyte board has a neewer chipset that supports higher memory speeds. However, it only supports 2 RAM modules so upgrading to more RAM means discarding the existing. For a budget build 8GB is enough though.

I suspect you have 2 different issues going on here.

Without rereading this entire thread I will point out some things that can go wrong.

Connecting the monitor to the wrong port or using adapters in the cable.

Failing to connect all wiring, which includes the 24 pin power, the aux. power, any required power connectors for your graphics card.

Installing the CPU without thermal pad or paste. The APU probably came with a thermal pad. After removal, you MUST clean off ALL the residue from both surfaces and then apply new pad or paste. Paste should be applied to the center of the APU applying an amount equal to a pea.

Failure to connect the CPU(APU) fan to the correct header.

Starting the board with the clear CMOS jumper in the clear position. This may damage the board. It has been known to come in the clear position. For a 3 pin header the run position should be pins 1&2.

I suggest you clear the CMOS using the jumper while the board is not powered. Temporarily move the jumper from 1&2 to 2&3 then back to 1&2.

IF the BIOS version is the problem you will NOT be able to update it without video. I am not saying the BIOS version IS the issue, just mentioning it might be.

To bench test the board all you need connected are the following. 24 pin & aux. power. APU, monitor to VGA would be best. 1 stick of RAM, keyboard. NO case to board wiring and no drives. No peripheral hardware either.

You start the board by momentarily shorting the 2 power pins with a screw driver. Pull the plug to stop.

If this test is successful you should see the board POST with a message indicating there is no bootable device.

If this fails then there are only three possible items to blame. PSU, APU, motherboard. BTW, did you receive a miniature speaker the connects directly to the motherboard? If so, you will need to connect that so you can hear the single beep indicating RAM present.

Try the above and get back to us.

https://www.asus.com/Motherboards/F...


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#28
December 20, 2014 at 12:58:22
✔ Best Answer
Thank you gentlemen for all your help, wisdom and knowledge. I did not see the recent posts because I was working but I am happy to share that I found the issue, fixed it and currently typing this on my new comp!

I started the bench test over again, and after seeing the red light indicator on steady for the processor I removed it and noticed that the pins on one side looked different...they were bent. I had not even thought to check that. Anyway I straightened them out and it worked, problem solved. Everything else passed the bench test and is working fine.

Now, I do plan on replacing the APU and PSU (thank you Fingers for the link) as well but for right now I am content. This was good for someone coming back to working with computers. And I appreciate all the help. OtheHill I will save the link you posted for reference purposes. I did not use the Sapphire Radeon graphics card yet, I'll have to think about that, and I did not test the HDMI but I will. So far though, everything seems to be working great.

You guys are the best, thank you!


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#29
December 20, 2014 at 19:41:44
Glad to hear it. Thanks for letting us know.

You have to be a little bit crazy to keep you from going insane.


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#30
December 21, 2014 at 08:23:49
You MAY be able to run the add in graphics card in hybrid mode along with the APU. Check the manual.

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#31
December 22, 2014 at 05:49:28
No prob Fingers, you all have given me sound advice and info that helps me to understand today's computers.

Update: So far everything is running without a problem so at this point I am not going to try and install the graphics card but I will check the manual nonetheless to understand what you mean. OtheHill, you said that the RAM is not the best speed, could you recommend something better? The tech I spoke with at ASUS said the same thing as you did, and although I can't afford to purchase any right now I'd like to have something in mind that would work better for this system.


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#32
December 23, 2014 at 16:11:04
I suggest you go back to the original motherboard and then buy some dual channel kits. That board can run DDR3@2133 plus possible OC. The link below is a very good choice.

I am running 2 of those kits in a rig I just built. RAM specs at 1.60/1.65V, which is above JDEC specs, however, Mine is running at 1.50V with good timing settings when set to auto configure. That Ram is on sale at the moment. For best results buy kits for dual channel. They will be closely matched as opposed to just ordering single sticks that could come with different timing ratings. Be sure to keep the kits in the same channel if you go back to the original board, which I think hold 4 RAM modules.

http://www.newegg.com/Product/Produ...

P.S. The reason I recommend going back to the original board is that is is a newer chip set and can run faster RAM and also has 4 slots instead of 2.

If you take my advice you should be able to overclock. May need to upgrade the CPU cooler though. Your 5400K is unlocked, meaning you can overclock if you wish.

I am running an A10 7700K and with the stock heat sink it idled at 64c. I bought a Cooler Master Hyper 212 evo at Micro Center for $35 and it has an $8 rebate. Idles at 35c now. This is the first time an AMD cooler was not good enough. I assume that is because my chip has 10 cores.

The reason to run faster RAM is for the benefit of the APU more so than the CPU portion of the processor.

One thing that is confusing to me though. You stated you bought a second APU. So did you bend pins on both of them?


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#33
December 23, 2014 at 17:52:23
Hi, thanx for the help with this and for all the info. Sorry about the confusion, what I meant was that I bought the other APU when I thought that the one that was sent to me was possibly defective. I figured that I would send the original one back since at the time I could not get it to work. It's working fine now...the second one arrived today, I will most likely keep it.

I looked at the link you provided, the price is very reasonable for my budget, thank you. Will keep you posted on how things go when I work with the other motherboard after I get the kit.


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