Cant detect modem

July 14, 2009 at 04:05:07
Specs: Windows XP Home Edition
Computer can't detect the modem, and I can't find the driver for it that installs the driver (.exe file). The device manager says it's missing the driver and I have to install it. Everytime I tried to install the modem software that I downloaded over the net all it has is the .sys files and the set-up information.

The computer detected it before, and it was the same version of Windows

I recently had a destructive system recovery using my XP diskette and the one installed before was an old version of Windows XP, that totally messed my computer up.

So in easy words
The first xp system that can detect the modem dies, and i do a destructive system recovery with an old crappy version of windows XP, that didn't help AT ALL so I went back to the same version of windows as the first windows xp.

No (.exe) file is present in the packaging of the driver downloads found over the net.
Please help

it also can't detect ethernet DI-604
I have the CD for it, all it shows is the installation manual, thinking that I am connected to the internet.

Modem Model: Motorola SB5100
Ethernet Model: DI-604

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July 14, 2009 at 05:00:15
It is the Ethernet drivers that you need to get sorted first. Until you Network Interfce Card is working properly it is not going to detect anything plugged into it.

A quick search on google tells me that a DI-604 is a Dlink Broadband router.

So what kind of Netwrok Interface Card do you have?


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July 14, 2009 at 05:32:17
not sure how to find :/
but the lights are all on on the modem and ethernet device
the network interface card must be default with the dell dimension 3000

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July 14, 2009 at 06:20:59
The Netwrok Interface Card is built into the motherboard on the computer but you still need to install drivers for it.

Check in device manager and see if you have any yellow question makrs. If so you are short of a driver. The lights will go on a soon as you apply power. But which lights is important to know.

Rfereing to you router an an Ethernet device is a bit confusing. Routers, modems, switch and hubs are all Ethernet devices but they all do a completley different job.


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Related Solutions

July 14, 2009 at 06:51:34
so... i'm supposed to get the driver for my network interface card?

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July 14, 2009 at 10:28:34
"Modem Model: Motorola SB5100
Ethernet Model: DI-604"

The Motorola needs no drivers...neither does the DLink router. You need the network/ethernet drivers & my guess is you need a whole lot more (chipset, sound, video). If you didn't install specific drivers for these things, you're running with outdated generic drivers.

If your system is an OEM model (Dell, Compaq, HP, etc), post the model number & one of us can dig up the latest drivers for you. Or if you have a custom built system, post the make/model of the motherboard & one of us can dig up those drivers. You *should* have these on a CD. It's not possible for the XP CD to contain all the drivers for all the different devices in existence, plus there's new hardware being released all the time, but we can't help without knowing exactly what devices you have.

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July 14, 2009 at 10:39:07
dell dimension 3000
just ran the dell cd for the xp, i think it needs a lot of things for sure...

some of the download links look broken, but i hope i can find

any idea how to check what devices are on the system you are running on, without the internet connection? a simple program, anything like that

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July 14, 2009 at 11:27:27
Download & install the last one on the list:

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July 14, 2009 at 11:36:53
thanks a lot :3

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