Can't connect chromecast to our bt hub 3

December 30, 2014 at 12:04:39
Specs: Windows 7
Trying to connect chromecast to bt hub 3. Network doesn't appear in list. If I type it in the password window is greyed out! Divorce on the cards here!

message edited by Smelly


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#1
December 30, 2014 at 12:36:25
Do you have "broadcast SSID" turned off on your router?
If the network isn't showing up on the list, then where are you typing a password into?

message edited by THX 1138


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#2
December 30, 2014 at 13:06:00
Our bt hub is showing in ssid field on router

Chromecast wizard says type bt hub in the field where network not showing.

Can't enter password. Field greyed out.

message edited by Smelly


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#3
December 30, 2014 at 13:17:12
Do you have any other laptop/tablet/phones in your house that use wireless? do they see the wireless routers SSID?

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Related Solutions

#4
December 30, 2014 at 13:22:44
No problems with I pad, phones etc.

message edited by Smelly


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#5
December 30, 2014 at 14:11:51
Does your Chromecast device see any other networks at all such as a close neighbors wireless network or is the list completely blank?

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#6
December 30, 2014 at 14:43:46
Field is completely blank

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#7
December 30, 2014 at 15:12:11
Did you follow the instructions??

https://support.google.com/chromeca...


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#8
December 30, 2014 at 19:32:29
On your other wireless devices do you see any other WiFi signals like from a close neighbor? If you do see them in other devices and not on the Chromecast device, it sounds like you might have a defective one.

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#9
December 31, 2014 at 01:58:45
Yes, followed instructions. Network field is blank.

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#10
December 31, 2014 at 09:04:14
"Yes, followed instructions"

OK, I'll take your word for it. Did you see the following on the page I linked to in my other response?

Please note: Your Wi-Fi network configuration may prevent you from setting up Chromecast successfully. If you are having trouble connecting Chromecast to your Wi-Fi network, please see our Chromecast Router Compatibility list HERE.

If you're still having trouble, please visit our Chromecast troubleshooter HERE.


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