Can't burn CD's but can burn DVDs

Dell 1420
February 22, 2009 at 14:36:26
Specs: Windows XP, 2/2
This is a very strange problem I'm noticing. My dell laptop (1420) won't burn CD's anymore. I'm using PowerISO. It says burn successful but never does the burn and the disk is then a coaster. It only happens for CD-R's though...I've tried a couple of brands. DVD-R's work fine though.

See More: Cant burn CDs but can burn DVDs

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#1
February 22, 2009 at 18:50:17
There are 2 different lasers and tracking mechanisms for writing DVDs and CDs. The one for the CDs is broken. There's a slim chance that the problem is that the mechanism has just gotten out of sync or something and maybe upgrading the firmware in the unit will jog it back. Check on the manufactuers website for support for your model and see if they provide the firmware and software for installing the firmware. It probably won't fix it, but it won't make it any worse unless you screw up the firmware install.

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#2
March 3, 2009 at 14:25:36
That didn't work. Guess I have to replace it

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#3
March 3, 2009 at 14:44:50
You could try a lense cleaning kit. There are two separate lasers in most combo burners. The one for the CDs may be dirty enough that the laser can't penetrate sufficiently.

If you had a desktop computer I would just advise you to replace the drive. However, laptop optical dries are more expensive so it may be worth it to try the cleaning kit.


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Related Solutions

#4
March 3, 2009 at 14:51:32
I am sending my laptop in for repair anyway so I can just have them replace the drive too.

Thanks


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#5
March 3, 2009 at 15:30:47
If it is covered under warranty, sure.

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