Canon MG5350 ink not coming through

February 26, 2016 at 04:53:29
Specs: Windows 7
Problem I'm having is that when I print nozzle check,all the colours seem fine except for the lighter shades of cyan. They do not come through. Cyan on it's own shows ok as does the magenta shades but cyan shades don't. I've cleaned the heads etc. and there's plenty of ink. Done the head cleaning also. Any ideas?

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#1
February 26, 2016 at 07:05:28
As far as I can see that printer has a separate print head, unlike most more modern printers where each color cartridge has its own print head.

My best guess is that you need a new print head, although they are probably not cheap.

Always pop back and let us know the outcome - thanks


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#2
February 28, 2016 at 06:47:09
The print head is in pretty good condition.So I'm a little stuck here.

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#3
February 28, 2016 at 07:45:45
Re #2. Are you going by appearance? How old is the print head?

Always pop back and let us know the outcome - thanks


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#4
February 28, 2016 at 07:48:23
It's only about a year old. I took it apart and there was little blockage. All colours seem fine but when I print the print head check it's the cyan that comes out perfect but the 2 shades don't show up well.

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#5
February 28, 2016 at 07:55:37
Difficult to imagine what else could cause your symptoms except print head or cartridges. Lack of use can cause blockages due to drying out.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
February 28, 2016 at 07:58:23
I hadn't used it for a while so I cleaned the print head but didn't notice any blockages.

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#7
February 28, 2016 at 08:07:38
I'm afraid print head blockages are not usually visible. That's what I think this is.

Always pop back and let us know the outcome - thanks


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#8
February 28, 2016 at 15:19:42
Not necessary a blockage, could be the logic embedded in the print head. I have a similar problem with my HP inkjet printer. Ordered a new print head. Hope it will fix my problem.

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#9
February 28, 2016 at 15:33:01
Sorry but what does that mean? Can that be cleaned?

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#10
February 28, 2016 at 15:46:34
The logic is the electronics built into the print head. Not something for cleaning.

Always pop back and let us know the outcome - thanks


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#11
March 2, 2016 at 13:02:14
Do you think restoring the printer to it's default settings might help?

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#12
March 2, 2016 at 13:03:15
Not if the print head is at fault.

Always pop back and let us know the outcome - thanks


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#13
March 2, 2016 at 13:08:34
New print head I'm guessing haha.

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