Solved Cannot access webcam on Asus F502C Laptop

Gigabyte / Ga-78lmt-s2p
February 19, 2016 at 16:39:31
Specs: Win 10/64 Home, 4gig
I have an Asus F502C laptop which originally came with Win 8 but over the course of time has been automatically updated to Win 10. However since that update I have been unable to access the inbuilt webcam which I used to use with Skype to communicate with my daughter. I have banged, clicked and searched this machine until frustration has worn me down to the point of tears (and MS help is just as useful).

Any and all help will be appreciated, Regards.


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✔ Best Answer
February 21, 2016 at 15:12:54
OK thanks for letting us know Ewen.

Always pop back and let us know the outcome - thanks



#1
February 19, 2016 at 19:58:52
Have you got the latest webcam drivers from Asus?

Any errors showing against the webcam in Device Manager (under Imaging Devices)?
Is your camera showing in Skype > Tools > Options > Video settings?

You could Uninstall the webcam driver from Device Manager but DO NOT say yes to it removing software if it asks. You then restart and the software is setup again (it finds new hardware).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 19, 2016 at 20:49:18
Well now this is embarrassing! I can access the camera from Skype and by all accounts it will connect as it used to, I have not tried contacting my daughter yet but I will do in due course.

The thing is I have an icon in the start menu which technically does nothing! I expected it to be a bit like the tablet, click it and your face or whatever you are looking at (depends on the setting) appears on the screen.

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. ... (this all applies to the touch screen, I used the Start Menu)
Tap or click Privacy, and then tap or click Webcam.
Set Let apps use my webcam to Off or turn it off for specific apps.

I did all the above and I discovered which apps will use the camera. Needless to say I have no idea how to use it in Paint. I guess what I want to know now is why the camera does not fire up when the button is pressed or why it does not start a default app of sorts. I seem to have lost my way somewhat in this thread but the gist of it is that the button does nothing.

Thanks Derek, Regards


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#3
February 20, 2016 at 08:43:53
I'm probably unlikely to be able to help much with this as it is written a bit too closely around your particular laptop.

Somewhere there must be an exe file that starts the camera. You could see if the icon in the Start Menu points to a location which might give a clue. Alternatively even typing "webcam" in Search might unearth something.

You can indeed copy to Paint using the Print Screen key and then crop it out, however you obviously you need to be able to see the image first.

Skype does have an inbuilt facility to take snaps directly off the screen.

Always pop back and let us know the outcome - thanks


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#4
February 21, 2016 at 15:07:10
Thanks Derek, I have discovered that the camera does work with Skype and maybe even Paint but I need an external plugged in in order for the button to work. Pressing it brings up the USB camera.

Thanks for your help.


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#5
February 21, 2016 at 15:12:54
✔ Best Answer
OK thanks for letting us know Ewen.

Always pop back and let us know the outcome - thanks


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