Solved bought a refurbished PC only to find video is so jerky

July 12, 2015 at 07:35:21
Specs: Windows 7
I bought a refurbished computer to hook up to my TV to watch Netflix. It has 2.80GHz Intel Pentium D-820 processor, when I watch videos in small screen its OK but very slightly jerky but if I put it in full screen its horrible, very jerky and unpleasant to watch. I'm not very techy, I tried it in a couple of browsers, Chrome was slightly less jerky than Firefox, not sure that's just coincidence or not. Any suggestions would be much appreciated. Thanks.

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✔ Best Answer
July 13, 2015 at 17:00:50
Sorry, my mistake. That driver is for Win7 32-bit & you have the 64-bit version. Try this one:

https://downloadcenter.intel.com/do...



#1
July 12, 2015 at 08:27:22
"I bought a refurbished computer....It has 2.80GHz Intel Pentium D-820 processor"

I hope you didn't pay much for it because it's very outdated. You didn't state how much RAM you have, which OS (Win7?), or which graphics card. Assuming you have Win7, is it the 32-bit or 64-bit version? If it's the 32-bit version, you should have at least 2GB RAM but no more than 4GB. If it's the 64-bit version, you should have 4GB RAM or more.

I can only guess that you don't have a graphics "card" & are using the motherboard's onboard graphics. If that's the case, video performance will be poor. The only thing you can do to improve it is install an actual graphics card. You will need to know which upgrade slots are available (PCI, AGP, or PCI-express). And if you plan to get into gaming, your power supply specs will have to be checked as well; it's very possible it will also have to be upgraded to support the new graphics upgrade. Then of course, you'll have to decide how much you're willing to spend to upgrade an outdated system.


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#2
July 12, 2015 at 08:35:34
Thanks so much for your help, guess I didn't look into this enough before buying a used computer. I definitely wouldn't be using it for gaming though, not even browsing much either. Thanks.

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#3
July 12, 2015 at 09:22:18
If you will post the make/model of the system, either myself or someone else should be able to suggest some possible (& hopefully inexpensive) upgrades. Do you know how much RAM is installed?

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Related Solutions

#4
July 12, 2015 at 11:38:43
Thanks, I'll copy and paste the info I have below.

IBM Lenovo Refurbished Desktop (M52 SFF),

2.80GHz Intel Pentium D-820 processor
4GB DDR2 system memory
750GB hard disk drive
Integrated on system board
DVD RW
Windows 7 Home Premium 64-bit (Reseller license)
Ports include RJ45 LAN(10/100/1000),
Audio In and out(Audio jack),
USB Ports


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#5
July 12, 2015 at 14:38:52
I see this:
Slot 1: half length, 1 lane PCI Express or 1 ADD 2-R
Details:
http://support.lenovo.com/us/en/doc...
225Watt power supply
I think from pictures that you have a compact case and therefore would need a low profile card like this one:
http://www.newegg.com/Product/Produ...
The power supply MIGHT be enough, others will express more opinion on this.

If there is any possibility of getting a refund and starting over, I would recommend that option. Then post a link to 2 or 3 you are thinking about and we can give our opinion of them.

You have to be a little bit crazy to keep you from going insane.


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#6
July 12, 2015 at 17:04:41
I really appreciate all your help, I'm going to browse a few other refurbished ones this evening as well as see what options I have on returning this one. I will be back. Thanks again.

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#7
July 12, 2015 at 21:31:24
Look for one a bit newer with either a distinct graphics card (nothing too crazy), or a full size case and a decent power supply, probably 300 Watts or better so adding a graphics card is practical.

You have to be a little bit crazy to keep you from going insane.


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#8
July 13, 2015 at 05:39:29
"Slot 1: half length, 1 lane PCI Express or 1 ADD 2-R
Slot 2: half length PCI [version 2.2]"

I didn't get a chance to post back but I saw the above listed at the Lenovo site too. I had a look at the motherboard & it appears it has a daughter card that adds the extra expansion slots. In other words, the PCI-E & PCI slots are not part of the motherboard.

The PCI-E slot is not an x16 so it's useless for graphics & the ADD 2-R is for a DVI-D adapter. All the adapter does is allow the connection of a monitor with a DVI plug, but it still uses the onboard graphics (Intel GMA 950). That leaves the standard PCI as the only useful slot. I'm not 100% sure what is meant by 'half length' though. I don't think it's the same as low profile.

Try downloading & installing the Intel driver for the GMA 950 & see if that helps at all. It's worth a shot.

https://downloadcenter.intel.com/do...


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#9
July 13, 2015 at 05:50:30
Thank you Riider and Fingers, I will be out most of today unfortunately, but once home I will look into what you suggest and certainly try the download, fingers crossed. Thanks for the continuing help.

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#10
July 13, 2015 at 08:12:09
That's what we're here for ;-)

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#11
July 13, 2015 at 12:50:09
So, I tried to install the software that was suggested, but I got a window saying "This computer does not meet minimum requirements for installing the software". Disappointing.

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#12
July 13, 2015 at 17:00:50
✔ Best Answer
Sorry, my mistake. That driver is for Win7 32-bit & you have the 64-bit version. Try this one:

https://downloadcenter.intel.com/do...


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#13
July 14, 2015 at 05:59:08
Well, I wrote a post to thank you again last night but I see it's not here, odd. Anyway the install worked! I tried a video in Firefox first and although it was a lot better it was still very slightly jerky. But when I tried it Internet Explorer it was perfect. So a big thank you for all the help from you both I truly appreciate it. Thanks!!

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#14
July 16, 2015 at 07:22:53
Not sure if my post is still open, could anyone tell me if this would be better please?

SPECIFICATIONS
# of USB Ports 10
Audio High Definition Audio with Realtek ALC261 codec
Bluetooth Enabled_ NO
Energy Star Qualified Yes
HDMI Port No
Media Card Reader NO
Memory Expandable to 16GB
Memory Type_ DDR3
Network Card 10/100/1000
Optical Drive DVD RW
Other Ports Microphone, Headphone, Optical audio out, LAN, Microphone/Line-in/Line-out
TV Tuner No
Video Graphics Intel HD Graphics 2000/3000 (integrated)
Wireless Network Card NO
Processor Intel Core i5
Refurbished Yes
Processor Speed (GHz) 3.1
RAM (Memory) 8
Hard Drive Size (GB) 2000
Operating System Windows 7


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#15
July 16, 2015 at 17:57:50
Much better & much newer. Have a look at the CPU comparisons:

http://www.cpu-world.com/Compare/41...

Besides that, it has better graphics, more/faster RAM, better HDD, etc. It's just all around better!


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#16
July 17, 2015 at 05:27:25
Appreciate your opinion very much, thanks.
Not being techy I wasn't sure if 'integrated' was good or not.
Maureen.

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#17
July 17, 2015 at 18:41:01
It is integrated but newer and better so if not gaming or running Photoshop or other graphics intensive tasks, you should be fine. If it is a decent size case and the a decent power supply, you should not have any trouble upgrading the graphics later if needed ($50. to $100. US for a graphics card would be a step up from the integrated graphics), but shouldn't be needed.

You have to be a little bit crazy to keep you from going insane.


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#18
July 18, 2015 at 10:36:10
Me again.
That last one is no longer available, I'd appreciate someones opinion on this computer to hook up to my tv to run Netflix and Youtube please.
This one is very slightly cheaper than the last but the good bit is it comes with one year warranty, the others were 90 days.
Do you think this one would be stable enough to run video on a large screen tv?
Thank you very much for any help.
Promise not to bug anymore after this one :O)


Processor Type Intel i5-3570
Processor Speed 3.4 GHz
Processor Cores 4
RAM 8 GB DDR3 SDRAM
Hard Drive Capacity 500 GB
Hard Drive Speed 7200 RPM
Optical Drive 8x DVD-RW
Graphics Card Intel HD Graphics 2500
Dedicated Graphic Card No
Video Memory 1.7GB
TV Tuner NA
Sound Card Integrated Audio
Audio Output HD audio with Realtek ALC221 codec
Microphone Input 1 x Front; 1 x Back
Line-In Input 1 x Back
Line Out 1 x Front; 1 x Back
Digital Input No
Digital Output No
Ethernet Port 100/1000
USB Ports 4 x Front; 4 x Back
VGA Output Yes
Processor Cache 6MB L3
System Bus 1333 MHz
Available Hard Drive Bays
1 Internal; 1 External 3.5 Inch (1 Available)
Available Optical Bays 1 External 5.25 Inch (0 Available)
Available PCIe Slots 2 PCIe x16 (2 Available); 1 PCIe x1 (1 Available)
Available PCI Slots 1 PCI Slot (1 Available)
Available Memory Slots 4 Memory Slots (2 Available)
Power Supply 240W


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#19
July 18, 2015 at 15:45:50
It should be fine, especially if you are not running it at HDTV resolutions.
If you need more than a graphics card will be your answer but with the 240W power supply, you will probably need an upgrade there at the same time.
Try is as it is, if needed, we can recommend a set up (upgrade) that won't break the bank.

You have to be a little bit crazy to keep you from going insane.


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#20
July 18, 2015 at 15:52:25
Thank you, all your help has been much appreciated.

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#21
July 27, 2015 at 17:04:17
I do hope the people who helped me will still be able to see this. The computer I showed the specs for in post # 14, which I thought after that was unavailable, I did manage to get after all. My son hooked it up for me this evening and I just wanted to let you all know it is perfect!!! It handles everything wonderfully. Twice the price, plus a wee bit more, of the previous refurbished one but well worth it in the end. Thank you all once again.

Maureen.


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#22
July 28, 2015 at 16:29:30
Always better to get a machine a little bit more than the minimum you think you need because you will always need more someday, this way maybe the machine will earn its keep before you need to replace it again.
Great to hear, enjoy.

You have to be a little bit crazy to keep you from going insane.


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