|Site instructions state that you should include system specs. |
Is the computer in question an OEM pre-built unit or a custom built? How old is it approximately?
If an OEM post the brand and full model number of the service tag on the back.
When you say the original problem was the computer crashed. Can you describe what exactly you mean? Blue screened, shut down completely, locked up, what?
"cd hangs at boot from cd"
What type of CD are you trying to use? Do you get a message that states- hit any key to boot from the CD?
When you first boot the computer do you see any screens at startup? If so, verify the BIOS is properly identifying the drives and RAM by model and capacity.