Blue screen of death - Crash

November 27, 2010 at 18:36:21
Specs: Windows 7 64-bit, i7 4g
I bought a brand new computer about two weeks ago. If I shut it down overnight and restart in the morning I get the blue screen shortly after start up. I've tried reinstalling the operating system several times, getting the latest BIOS and other drivers, using different hardware (mouse and keyboard) however, nothing seems to stop it.

Has anyone got any suggestions for me?

Thanks


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#1
November 27, 2010 at 18:50:53
Yes, return it. It's under warranty and don't tell them you messed with it, you may have voided the warranty.

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#2
November 27, 2010 at 20:55:38
One of the reasons the BSOD is displayed is to tell you what's wrong, that way you can fix it. What is the error message?

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#3
November 28, 2010 at 02:22:57
The error code is 0xa01 and the process it points to is almost always a windows process like MEMORY_MANAGEMENT or NTFS_FILE_SYSTEM.

By the way: when I the computer it had nothing installed on it; they just put all the hardware together for me. However, I've installed the OS, BIOS updates, video card drivers and made sure I'm using the latest versions of everything so I'm inclined to think it's a warranty job.


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Related Solutions

#4
November 28, 2010 at 13:14:12
You probably have a problem with your RAM. That would explain the memory error AND the file system error. The memory settings in the BIOS should be configured manually, especially the voltage - do NOT rely on AUTO settings. Once you get the memory settings straightened out, test the RAM with memtest86. 1st test the sticks individually. If just one of them is found to be bad, try running with just the good stick. If they test OK individually, test them together.

http://www.memtest86.com/download.html


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#5
November 28, 2010 at 15:57:19

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#6
November 29, 2010 at 21:43:15
Thanks,

I going to take it in to the shop tomorrow. Just out of curiosity, how do I find out what voltage setting are right for my setup?

Thanks


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