Blue Screen after addiing RAM

July 23, 2019 at 14:58:32
Specs: Windows 10 Pro, i3-370m 2.4 Ghz/ 3 gigs
I tried to increase the memory in my Satellite c660-108 laptop from 3 GB to 8 GB (the maximum) the system saw the 8 GB of memory but every-time I turned it on with the extra memory in-place in get a blue screen saying "KERNEL SECURITY CHECK FAILURE".

I've taken it to a IT shop who tried to install different sourced RAM with the same blue screen the result, he did update the BIOS and then got the same blue screen.

I got the laptop back and tried a fresh install of Windows Ten Pro but the system wouldn't let me do a fresh install and put up the same blue screen.

If I wasn't bald I'd be pulling my hair out

message edited by PeterB


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#1
July 23, 2019 at 16:28:41
You didn't tell us anything about the new RAM. Is it 2 x 4GB DDR3L-1600? Decent name brand RAM such as Crucial?

https://www.crucial.com/usa/en/comp...


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#2
July 23, 2019 at 16:35:36
Is the ram being recognized in the bios?

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#3
July 23, 2019 at 17:04:47
That looks to be a catch-all error message for a lot of things. In your case it's obviously related to ram. This may help:

https://windowsreport.com/kernel-se...

Pay attention to solutions involving ram. Oh ignore their recommended download. It's an ad and not related to your specific problem.


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Related Solutions

#4
July 23, 2019 at 18:06:36
Also, does the machine still work with the original 3GB? Where did you get the upgrade (prior to the IT Shop)?

"Channeling the spirit of jboy..."


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#5
July 24, 2019 at 01:27:42
Thanks for replying and sorry for the lack of information

The original RAM is made by Samsung and labeled 1gb 1Rx8 PC3-10600S-09-10-ZZZ plus a 2gb 1Rx8 PC3-10600S-09-10-ZZZ stick.

The new RAM is two sticks of SKhynix 4gb 1Rx8 PC3L-12800S-11-13-B4, the IT shop ordered the new RAM from the Crucial website.

The SKhynix RAM is seen when I boot into the BIOS but when trying to boot into Windows I get the blue screen again.

If put the original Samsung back in the laptop Windows starts no problem.


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#6
July 24, 2019 at 02:10:07
As posted by DAVEINCAPS
"Oh ignore their recommended download. It's an ad and not related to your specific problem"
+1
https://s18.directupload.net/images...

message edited by Johnw


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#7
July 24, 2019 at 02:25:15
As posted by DAVEINCAPS
https://windowsreport.com/kernel-se...

If you are not already, work your way through the fixes.

message edited by Johnw


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#8
July 24, 2019 at 02:30:33
Hi Peter,
the results suggests the new ram is at fault.

First ensure the new ram meets the Laptop specification using Crucial's checker.

Have experienced similar before with Crucial Memory.
Then Crucial investigated and found it was Counterfeit from ebay.

Good Luck - Keep us posted.


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#9
July 24, 2019 at 05:00:36
You could try making a bootable CD or USB jumpdrive with memtest on it. That way you can test the RAM without booting into Windows. If the RAM is bad, it shouldn't take long to produce errors.
https://www.memtest86.com/
https://www.memtest.org/

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#10
July 29, 2019 at 07:26:42
I am now totally confused I've installed speccy to check the onboard RAM that gave me to specs below

Slot #1
Type----DDR3
Size-----2048 MBytes
Manufacturer-----Samsung
Max Bandwidth-----PC3-10700 (667 MHz)
Part Number----- M471B5773CHS-CH9
Serial Number-----2514109684
Week/year-----35 / 10
Max Frequency-----666.7 Mhz

Slot #2
Type-----DDR3
Size-----1024 MBytes
Manufacturer-----Samsung
Max Bandwidth-----PC3-10700 (667 MHz)
Part Number-----M471B2873FHS-CH9
Serial Number-----1696870395
Week/year-----39 / 10
Max Frequency-----666.7 Mhz

If I'm reading this right I need RAM running at 667 MHz unless I'm wrong.

Anyone got any ideas?


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#11
July 29, 2019 at 07:40:03
Satellite c660-108 specs

http://www.toshiba.co.uk/discontinu...

*************************************
Dell Optiplex 780/intel Core2 Quad 3.0ghz/16gb Crucial DDR3L-1600/MSI GT-710 1gb PCIe/SB Audigy FX 5.1 PCIe/CM RS500/R3205-D/Win10 Pro 64bit


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#12
July 29, 2019 at 16:29:54
"If I'm reading this right I need RAM running at 667 MHz unless I'm wrong"
That is what you currently have installed.

The Toshiba web site as posted by Pappy, shows you need > 1,066 MHz


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