Solved Black ink cartridge does not work.

Dell / Inspiron 17r
February 20, 2019 at 10:50:41
Specs: Windows 10, 2.3/8
I have an HP Officejet Pro 6835 all-in-one printer/scanner/copier. The print was getting fuzzy/streaky so I changed all four of the cartridges. Now the three color cartridges work but the black cartridge does not print. I tried the maintenance procedures in the Setup, i.e., clean printhead and align printhead but neither worked. I tried the suggestions on the HP website for this problem but nothing worked.


Thank you.

Brian W


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✔ Best Answer
February 20, 2019 at 20:47:30
One last thing before you give up. I have seen really badly clogged print heads that begin to work again if you just run the print head cleaning procedure 2 or 3 times in a row. I have noted that on many printer models a second cleaning right after a cleaning and test print invokes a more intense cleaning than a simple head cleaning.
All you will waste is a little ink and some time and if you need to purchase a new printer it is unlikely you can use the same cartridges anyway.

You have to be a little bit crazy to keep you from going insane.



#1
February 20, 2019 at 13:06:57
Have you tried to clean the inner contacts for rhe black cartridge; they’ll be within the space where the cartridge.sits?

message edited by trvlr


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#2
February 20, 2019 at 13:25:06
Trvir,

What does “to Lea” mean?

Thank you.
Brian W


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#3
February 20, 2019 at 13:32:22
Sorry that should’ve been “to clean”

Ruddy auto fill/type etc. on iPads and iPhones is PIA.

Have edited my post to correct
.


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Related Solutions

#4
February 20, 2019 at 13:48:31
trvir,

I cleaned the contacts of the black cartridge but it still does not print. I don't have another cartridge available so I don't know if its a defective cartridge or a problem with the printer itself.

Thank you.
Brian W


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#5
February 20, 2019 at 14:00:23
There are contacts within the slot for the cartridge itself; they “may” require cleaning too?

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#6
February 20, 2019 at 14:30:34
Trvir,

I cleaned the contacts on the cartridge and the contacts inside the unit where the cartridge sits. Unfortunately, these cleanings did not help as the black ink still does not print.

Thank you.
Brian W


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#7
February 20, 2019 at 16:11:38
It could be that the print head is blocked and the cleaning tools are insufficient to clear it.

If that is the case then you either replace it or resort to other methods, such as this:
https://www.youtube.com/watch?v=M3Q...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
February 20, 2019 at 18:11:59
Derek,

Thank you for your response. The printhead is not removable unless the printer is taken apart which I can not do. I tried the suggestions in the YouTube videos that you sent me and they did not work. I guess it’s time to look for a new all-in-one.

Thanks again,
Brian W


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#9
February 20, 2019 at 20:47:30
✔ Best Answer
One last thing before you give up. I have seen really badly clogged print heads that begin to work again if you just run the print head cleaning procedure 2 or 3 times in a row. I have noted that on many printer models a second cleaning right after a cleaning and test print invokes a more intense cleaning than a simple head cleaning.
All you will waste is a little ink and some time and if you need to purchase a new printer it is unlikely you can use the same cartridges anyway.

You have to be a little bit crazy to keep you from going insane.


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#10
February 21, 2019 at 05:53:30
Fingers,

Thank you for your assistance. I ran the print head cleaning procedure five times but the black ink still did not print. Time to buy a new printer.

Thanks again,
Brian W


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