Biostar TP43E Combo does not Detect 2TB drive

Seagate Barracuda xt 2tb 3.5" hard drive...
September 13, 2011 at 03:01:44
Specs: Windows XP Professional, Intel Core 2 Duo 2.93 GHZ/ 4 GB DDR3 1333MHZ (2x2 GB sticks)
This is extremely frustrating for me, but I'll try and describe it the best I can.

I recently purchased a Seagate Barracuda XT 2TB to increase the storage space on my existing computer. (I already have an existing Maxtor 300GB drive that's getting full) I received it in a box that had a busted side, so I wasn't all that surprised when the drive did not spin up, was not recognized by the BIOS, The Boot Menu, or WinXPro SP3. I filled out an RMA with Seagate, and got a replacement drive back today with the same issue. There is absolutely no way this could have been damaged in shipping (The packaging is flawless compared to the way B&H Photo shipped the first one) and I believe the first drive I sent off may have been perfectly fine.

I've tried every jumper configuration possible listed in the manual for the drive with the same results. I've tried every SATA port with the same results.

I am absolutely sure the cables work (Data and Power) Because I swapped them around to every combination possible and the 300GB drive I currently have always worked no matter what cables were used)

Here is the detailed extent of the problem.

BIOS boots up (AMI Chipset) And does not detect the drive regardless of port used. I tried upgrading the BIOS but that did nothing, so I loaded the defaults to avoid any further issues. The Drive detection in the BIOS is set to Auto detect drives. The BIOS is set to AHCI mode. Of course, windows doesn't recognize the drive either. (By Windows I mean it does not show up in Disk Management) Tomorrow I'm going to test it on another system to see if the drive is good but I'm positive this is a problem with my motherboard and not the drive.
The Motherboard I have is a Biostar TP43E Combo.

At one point I thought it might be caused by the drive being SATA 3 and the motherboard only supporting SATA 2 but I've since then learned they are backwards compatible and I just won't be able to run at full speed which would be acceptable if the drive actually functioned at all.

The relevance of the first part is I had the exact same problem with the original drive that I'm having with the new replacement.

I'm really hoping someone out there can help.


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#1
September 13, 2011 at 03:32:55
When u start the system can u feel platters rotating(put your hand on top of hdd)?

We can not fight new wars with old weapons, let he who desires peace prepare for war - PROPHET.


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#2
September 13, 2011 at 03:40:39
Hello,

I did hold both drives when the computer was booting, and held my ear to them. I felt and heard nothing.


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#3
September 13, 2011 at 10:21:31
I unplugged a case fan I added in and a DVD drive to see if that would free up any power and possibly power the drive. No luck.

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#4
September 13, 2011 at 15:11:26
Ah, I think I may have found my problem. For some reason, if I have both drives plugged in the computer powers on fine and keeps on going until I turn it off. However if I unplug my main drive (300GB) and only use the new 2TB drive I have, the fans begin to turn and stop after a quarter of a second maybe.

I think my solution is a higher wattage power supply.

For anyone else reading this in the future, know that the Seagate Barracuda XT drives are power hungry.


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#5
September 15, 2011 at 17:04:05
Ok, got my new power supply in and it turns out the drive still does not function. Now the system will power on and run with the 2 TB drive but it is still not detected by the BIOS.

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#6
September 15, 2011 at 20:32:30
The power supply may have also been an issue, but I think that your motherboard and its BIOS do not support hard drives over a certain size (possibly 1TB). You can verify this typically on system or motherboard mfg's site or online manual. IF you can verify this you may need 2 smaller drives instead of one larger one.

You have to be a little bit crazy to keep you from going insane.


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#7
September 15, 2011 at 21:00:11
Hello,

I will check that but I don't think it's likely. I contacted Biostar about this problem and did mention it was a 2TB drive, and they told me to do the usual check the cables, etc, etc as opposed to the drive size compatibility.


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#8
September 15, 2011 at 21:02:41
In my first post I made a mistake, the BIOS is set to run in IDE mode and not AHCI. I tried switching to it but it caused my existing installation to crash so I switched back to IDE.

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#9
September 16, 2011 at 06:17:39
It probably needs the AHCI mode to work with the 2TB drive (check with Biostar on this), is your other drive IDE or SATA? If SATA, it should work. If IDE, consider getting a 500GB SATA drive for $40-$60.US and cloning your old drive, then switching to AHCI and then add the storage drive.

You have to be a little bit crazy to keep you from going insane.


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#10
September 16, 2011 at 11:14:46
Hello Fingers,

My existing drive is a Maxtor 300GB SATA drive. I tried switching to AHCI mode but the installation of windows that's currently on the drive Bso'D when I did so I switched back to IDE mode.

However when I did switch to AHCI mode, the drive still was not detected by the BIOS.


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#11
September 16, 2011 at 20:25:35
Hmmm, Curious, Do you have another computer you can plug the drive into to see if it is recognized? You already mentioned that you already tried swapping the cables with the working drive so that cannot be it. I am beginning to believe that you have a bad hard drive. I have found that Seagates fail more often that others I have used, but I have not run across one that never worked.... It could have been bounced around a lot during shipping. You can try returning it, I would recommend Western Digital drives if you have the choice when you return it (if it proves bad).

You have to be a little bit crazy to keep you from going insane.


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