AVAST messed up my computer.

X86 / X86 family 15 model
November 24, 2009 at 07:09:45
Specs: Windows XP pro SP3, 2.00 GB of RAM 2.41GHz duel core processor 4600+
I downloaded AVAST a couple days ago. It
needed to do the whole scan, whereas it
restarts my computer and in the process of
starting back up, preforms a entire computer
and hard drive scan. It found a trojan, or so it
thought. I preceded to click delete virus and
start my computer back up. My computer,
when it got to the main screen, would not load
any of my programs it always does (yahoo
messanger and windows live. I thought it
deleted them, but turned out, I couldn't click
on anything. My computer froze entierly. I tried
to start my computer back up in safe mode,
and it wouldn't let me. I believe avast deleted
an inportant file that it thought was a trojan
horse. Maybe it was a registry file, or it's just
comflicting with my other antivirus programs.
(malewarebyets and ESET, but ESET's
subscribtion ran out, so it is still on my
computer, but not running any scans). Nothing
works though, not even task manager. Help?

See More: AVAST messed up my computer.

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#1
November 24, 2009 at 07:19:22
yeah its pretty nice virus i do all what i can but it didnt help
in the end i reinstalled windows
guess this is the only way
first uninstall Eset and antivirus programm
even if it helps you will be not able to access
registry and some other programs

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#2
November 24, 2009 at 07:32:21
I don't think it is a virus. I have been reserching, and other people
said that AVAST delteted a file in windows somewhere, and that
caused their computer to freeze. I cannot reinstall windows,
because I do not have the disk. I bought my computer with
windows installed on it. ;/ I also cannot delete anything, figuring
it locks up right after the desktop loads. Do you think it could be
from a missing registry file?

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#3
November 24, 2009 at 07:34:13
I am using a different computer right now btw. There is no way to
access anything, especially internet.

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Related Solutions

#4
November 24, 2009 at 07:41:08
is there events journal on avast
if yes try to identify its name
or use system event log viever or msinfo32.exe<startup<run
next time move everything to chest
if it was windows folder you would get notification
did you?

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#5
November 24, 2009 at 07:42:26
It's generally not a good idea to run multiple anti-v programs. You should have uninstalled ESET before you installed AVAST. And did you actually delete the suspected trojan or did you quarantine it? I suggest you try the AVAST forums or reposting this question in the Security & Virus forum.

http://forum.avast.com/

And just as a side note, it's not a good idea to have programs such a Yahoo Messenger, AIM, Windows Live, Quick Time, etc, etc load at startup. They should be started on an as needed basis.


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#6
November 24, 2009 at 07:42:31
i think its file

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#7
November 24, 2009 at 07:48:23
I did not get a message from windows. And I cannot access
AVAST log file. Unfortunatly I did not sent the trojan to my chest,
rather I just deleted it on the spot. Also when I start my
computer up, and press f8, It takes me to the boot meneu, and it
dose not give me an option for starting in safe mode. Why?

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#8
November 24, 2009 at 07:58:09
You're talking about the following menu, right?

http://www.desktop-computer-systems...

If there's no safe mode choices, what choices are there?


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#9
November 24, 2009 at 08:01:13
When the boot menu comes up, it gives me the option of
switching hard drives (If I had another) or immeadiatly starting up
a flash drive, or a floppy disk.

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#10
November 24, 2009 at 08:05:47
as you said you had installed not two but three antiviruses
this a reason why you computer is so slow
if your computer still boot search for "kernel"
i'll search mine and we'll look if you have missing one
from the list
now you have three programs using this file

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#11
November 24, 2009 at 08:08:35
If it will let me, I will try and search. It may not let me though. Let
me try now.

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#12
November 24, 2009 at 08:15:20
I cannot access search. Is there anything I can do?

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#13
November 24, 2009 at 08:18:50
do you have any other boot cd like
hirens bootcd or .......
there are plenty of them but i can't remember thier names

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#14
November 24, 2009 at 08:21:18
I'm almost positive I don't. What if I reformated the hard drive, and
reinstalled windows?

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#15
November 24, 2009 at 08:29:31
if you don't have needed files on hard do so
if you have two drives created on one don't get in to logical
until you search it with updated antivirus

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#16
November 24, 2009 at 08:33:36
If I do reformat my computer, will I loose all my programs,
including microsoft programs, like word, and office?

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#17
November 24, 2009 at 08:38:47
looks you are novice
formatting will delete all informion
forgot about your programs
after reinstallition you have to install them again too if you want
or just unplug your hard drive and plug it to other computer
and copy all what you need
but don't use it for boot

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#18
November 24, 2009 at 08:51:09
Considering my problem then, what do you suppose I do?

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#19
November 24, 2009 at 09:56:10
Can I use the OS disk to let it run in safe mode?

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#20
November 24, 2009 at 10:03:15
Go back to response #8 & click on the link that I supplied. That is the menu that you *should* see when you press F8 at startup. Don't just press it once & don't hold it down, keep tapping it. If the menu you're seeing lists all the possible boot devices (floppy, CD, HDD, USB), select HDD & immediately start tapping the F8 key again. That should bring up the Advanced Boot menu.

If you format the HDD, you will lose EVERYTHING - all your files, programs, drivers, updates, etc will be gone & you will have to start completely from scratch. Don't do it!


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#21
November 24, 2009 at 10:26:58
A bootable rescue disk like Ubcd4win or Knoppix might enable you to retrieve some files, But you would still need to install the programs from cd/dvd.

http://www.knoppix.org/

http://www.fullandfree.info/softwar...

http://www.ubcd4win.com/

http://www.sysresccd.org/Main_Page

http://www.hirensbootcd.net/

UK MP's are thieving scumbags.
EU members are worse.


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