Audio Problems

Microsoft Microsoft windows xp home edit...
March 22, 2010 at 18:02:03
Specs: Windows XP
Hi, just a couple days ago i have to reinstall windows to my computer due to a system 32 file corruption. After i did so, the sound stopped working even after i reinstalled all the drivers and the driver for the sound card already in the computer. Currently i have audio codecs, creative game port, creative sb audigy 2 zs (WDM), legacy audio drivers, media control devices, and unimodem half-duplex audio device under my Sound, video and game controllers. I've searched and installed the latest driver on the internet for the audigy 2 zs as well. There is no sound coming from either my headset or speakers. Any tips or pointers would be greatly appreciated here.
Thanks.

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#1
March 22, 2010 at 20:46:19
... click here >>Response Number 1 and do as requested, please post back in this post thread not there.......thx

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#2
March 22, 2010 at 21:23:23

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

Load the main chipset drivers first.
.......

Unless the instructions for installing a device tell you otherwise.......
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

If you DID install drivers that way, go to Control Panel - Classic View - Add/Remove Programs and Un-install the software you installed, reboot, DO NOT install drivers while booting, and install the software the right way !


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#3
March 22, 2010 at 21:25:44
i did everything you said on there and here's what i got: The Audigy 2 ZS seems properly installed in the device manager as there isn't a yellow question or exclamation mark. My current sound card is BCC0 and when i tried to change it in the sound playback tab of the Sounds and Audio Devices Properties, the Audigy sound card didn't show up.

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Related Solutions

#4
March 22, 2010 at 21:42:43
wait, scratch that, i just used the driver update wizard and the Audigy is now under the tab for sound playback and this is now my sound card according to system spec: SB Audigy 2 ZS Audio [BCC0]

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#5
March 23, 2010 at 06:30:25
... just out of interest does your pc have a make and model number? ...if so please post that here.

.... you could try this driver:

http://download.cnet.com/Creative-S...

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#6
March 23, 2010 at 20:08:10
Its a dell XPS 400. I'm not sure where to find the model number because are several different numbers labeled all over the comp... Do you think this would be a simple fix at this point? And the driver you posted doesn't fit with the sound card.

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#7
March 24, 2010 at 01:46:42
... Creative Labs Integrated Audigy invitation


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#8
March 24, 2010 at 20:14:17
failed to download the application because it is missing required files.

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#9
March 25, 2010 at 02:53:16
... as it turns out the download was for "DellDriverDownloadManager.application"

... copy and paste the below into your browser:

ftp://ftp1.us.dell.com/audio/APOSRC4.zip


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#10
March 25, 2010 at 11:47:34
For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.

If you search using the service tag number, only the downloads you need for your specific computer are listed.

You have the choice of downloading using the download manager or just downloading the regular way.


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#11
March 26, 2010 at 20:38:39
Well if it still matters... service tag is 94DZK91

and once i download that, whats the next step?


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#12
March 26, 2010 at 22:26:29
Nevermind, i got it to work... went to Dell troubleshooting. If your interested in how i fixed it, i had to enter BIOS and turn off the integrated audio system...

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#13
March 26, 2010 at 23:26:24
... thats handy to know, I did'nt know there was a function for that!


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#14
March 27, 2010 at 12:23:45
You said...

" Nevermind, i got it to work... went to Dell troubleshooting. If your interested in how i fixed it, i had to enter BIOS and turn off the integrated audio system..."

Mavis007 said

".. thats handy to know, I did'nt know there was a function for that! "
.........

The Audigy card produced sound after you disabled the onboard audio, but you probably didn't have to do that (unless you have the extremely rare case where the onboard audio chipset is made by the same chipset maker as the chipset on the sound card, and in that case, Windows may get confused.)

Win 95 and up has no problem with your system having more that one sound adapter installed, and having the drivers for more than one sound adapter installed (providing they're not made by the same chipset maker), but Windows can only use one sound adapter at a time.
When you have more than one sound adapter installed that you have installed the drivers for (or Windows has auto installed the drivers for), the drivers for the sound adapter you installed last become the the sound drivers Windows uses by default. You can change which default sound adapter Windows uses in Control Panel - Classic View - Sounds and Audio Devices - Audio tab.
........

When you disabled the onboard audio, Windows could then not find it's chipset, so it automatically switched to using the drivers for the Audigy card that you had installed.
.........

Dell service tag

94DZK91

Specific downloads for 94DZK91
http://support.dell.com/support/dow...

Install every driver download, except possibly for the onboard sound - the other Dell downloads are optional.

You MUST install the Intel Chipset Software installation Utility.

Your onboard audio is Sigmatel. It's extremely unlikely you would have to disable the onboard audio in the bios when you're using a Creative Audigy card in a slot.
.......

The specific drivers for the Audigy card are not on that page, but clicking on System Specifications on the left on that page I found:

Module,Card,Audio,SB0358 Dimension,05

"Its a dell XPS 400."

The correct Audigy card drivers are found in the general downloads for XPS 400:
http://support.dell.com/support/dow...
..........

Manuals XPS 400
http://support.dell.com/support/edo...

Service manual - View - Specifications:
http://support.dell.com/support/edo...



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#15
March 28, 2010 at 07:09:07
... thanks "Tubesandwires" it gets a bit confusing as the link in #Response Number 7 ... "Integrated Audigy invitation" is the first audio link in your driver post (#R/14) which on download is "DellDriverDownloadManager"

... what threw me was the term "creative sb audigy" ...."SB Audigy 2 ZS Audio [BCC0]

... glad it was sorted in the end....... "Huh?" ( << link)

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#16
March 28, 2010 at 08:21:58
mavis007

"...the link in #Response Number 7 ... "Integrated Audigy invitation" is the first audo link in your driver post (#R/14) which on download is "DellDriverDownloadManager"..."

Huh?

The sound drivers at the first link in Response 14 are for the integrated Sigmatel sound chipset.
The SB Audigy chipset is on a PCI card in slot - going by what I've seen on many other Creative sound cards, the model number SB0358 is probably printed on the surface of the card, or if not there's a similar model printed on the card and SB0358 is on label on the card (SB0358 is a newer revision).

As I said in Response 10

"If you search using the service tag number, only the downloads you need for your specific computer are listed.

You have the choice of downloading using the download manager or just downloading the regular way."

If you choose the first choice, if the download manager is not already on the computer you're accessing the site with, that is downloaded first.


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